Sold by: PagerDuty
Deployed on AWS
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
4.5
Overview
High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption -and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.
PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.
AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.
Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.
Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.
Custom Private Offer We can create a custom offer tailored to your needs. Please contact us at aws-sales@pagerduty.com
Highlights
- Incident Response - Manage incidents end-to-end
- Process Automation - Automate and delegate business and IT processes
- AIOps - Maximize IT capacity with fewer incidents and faster resolution
Get personalized pricing in minutes - New
If qualified, an express private offer gets you custom pricing and terms. Finalize your purchase in the AWS Marketplace console.
Details
Sold by
Delivery method
Deployed on AWS
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Professional | On-call and incident response for growing teams | $252.00 |
Business | Streamlined incident response for the enterprise | $492.00 |
CustomerServProfessional | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $252.00 |
CustomerService Business | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $492.00 |
Runbook Automation | Automate manual procedures in runbooks | $1,500.00 |
Automation Actions | Add-on: Automate steps to diagnose & remediate incidents | $240.00 |
Live Call Routing | Add-on: For on-call schedules & escalations (by line) | $1,890.00 |
Runbook Auto Job Runner | Add-on: For Runbook Automation | $750.00 |
Stakeholder Users | Bundle of 50 Stakeholder users | $1,800.00 |
PagerDuty Status Pages | 1000 User Pack | $1,068.00 |
Dimension | Cost/unit |
|---|---|
Additional events over contracted value | $0.06 |
Dimensions summary
Pricing centers on per-user incident response plans. You pick Professional or Business based on the depth of workflow and admin features your team needs. CustomerServProfessional and CustomerService Business apply the same tiering to support-to-engineering coordination. Several dimensions are usage- or add-on-based: AIOps bills by annual events, with a separate charge for events over your contracted amount. Runbook Automation, Automation Actions, Live Call Routing, and Runbook Auto Job Runner add capabilities on top of a plan. Stakeholder Users sell in bundles of 50, and Status Pages sell in 1,000-user packs.
Top-of-mind questions for buyers
AIOps is licensed per accepted event. An accepted event is any valid event sent to and processed by PagerDuty with a successful 2xx response. Your contract covers up to 96,000 annual events. If you exceed that amount, the Additional events over contracted value dimension charges for the overflow.
Every person added to your PagerDuty account is a paid user. This includes anyone who receives notifications or appears in an on-call schedule. Read-only business stakeholders are handled separately through Stakeholder Users, which sell in bundles of 50.
No. You must first purchase at least one user on a Professional or Business incident response plan before you can add AIOps. Add-ons such as Automation Actions, Live Call Routing, and Runbook Auto Job Runner layer on top of a base plan rather than standing alone.
www.pagerduty.com
Helpful?
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By PagerDuty
By SolarWinds
By StreamScape
Top
10
In Agile Lifecycle Management, IT Business Management, ML Solutions
Top
25
In Log Analysis
Top
100
In Data Governance
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Alert Noise Reduction
Machine learning-powered functionality that reduces alert noise by up to 98% through adaptive models based on user behavior patterns and 10+ years of data ingestion.
Incident Response Orchestration
End-to-end incident response orchestration with service ownership model that mobilizes appropriate team members and automates infrastructure workflows across digital operations.
Process Automation and Runbook Management
Managed cloud service enabling creation and delegation of automated operational tasks including service provisioning, CI/CD, configuration management, and incident diagnosis and remediation.
Multi-Platform Integration
Over 700 integrations, APIs, and applications supporting connectivity with AWS services including CloudWatch, GuardDuty, CloudTrail, EventBridge, Security Hub, DevOps Guru, Control Tower, Outposts, and S3 Storage Lens.
Mean Time to Resolution Acceleration
Critical context delivery for faster triage and effective automation to drive down MTTR with machine learning-powered AIOps functionality.
Unified Observability Platform
Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences through a single-pane-of-glass interface
AIOps and Machine Learning
AIOps enhanced with machine learning capabilities to simplify management of distributed environments and automatically prioritize alerts to reduce alert fatigue
Automated Instrumentation and Dependency Mapping
Automated instrumentation with dependency mapping and service relationship views to identify multi-level relationships across services
Open-Source and Container Support
Support for open-source frameworks, container technologies, and third-party integrations for cloud-native environments
Rapid Deployment
Quick installation and easy configuration designed for rapid time to value with minimal setup complexity
AI-Powered Monitoring and Anomaly Detection
Cognitive AI engine automates issue classification, pattern detection, and anomaly identification across managed applications
Multi-Source Data Integration
Combines CloudWatch, CloudTrail logging, and fully configurable real-time metrics collection for comprehensive application monitoring
Automated Root Cause Analysis and Response
System provides root cause analysis, corrective action recommendations, and automated response actions integrated with ServiceNow, email, and Slack
Multi-Region Failover and Business Continuity
Supports multi-region deployment with automatic failover, failback coordination, and state monitoring across AWS regions
Application Topology and Automation Management
Enables definition of application topology views, task lists, notifications, and automation runbooks for resource management and reporting
Standard contract
No
No
No
Customer reviews
Satvik Dumbre
Reliable alerts have protected our small team’s website uptime and prevented client losses
Reviewed on Oct 07, 2026
Review from a verified AWS customer
What is our primary use case?
Our main use case for PagerDuty Operations Cloud is to get alerts if there's a bug on our website or if something crashes, and we fix it right away before any users or potential clients see it.
Recently, our forum page crashed due to some malware issues, and PagerDuty Operations Cloud informed us about it, allowing my backend engineers to fix it quickly.
We haven't completely deployed AI and automation through PagerDuty Operations Cloud for incident response yet, as we are still evaluating its effectiveness; we currently rely on our small team. We are still in the process of leveraging automation within PagerDuty Operations Cloud for incident management workflows.
What is most valuable?
The best features PagerDuty Operations Cloud offers are the alerting feature and the integration with Slack.
My team uses the Slack integration to receive responses, allowing us to discuss the issue on Slack itself, including the type of issue and whether it is high priority, medium priority, or low priority.
PagerDuty Operations Cloud has positively impacted our organization because, at this initial stage of launching, we can't afford to have our website crashing; we need a solution that ensures stability. Although we can't provide specific numbers, PagerDuty Operations Cloud has helped us minimize downtime, thus avoiding the loss of potential clients.
What needs improvement?
Regarding improvements, there are no major issues, but sometimes it shows low-priority bugs to the team at midnight; prioritizing these alerts would be beneficial so that the team is informed when logging in the next morning.
I chose nine out of ten because of the interface; being a small team, we need to watch many videos to understand how everything works.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for three to four months.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is very stable; I haven't experienced any crashes, especially since we've been using it for three months.
What do I think about the scalability of the solution?
The scalability of PagerDuty Operations Cloud is good; I have never found any issues related to crashing.
How are customer service and support?
I haven't used customer support, so I can't provide feedback on it. Since I haven't used customer support, I haven't rated it on a scale of one to ten.
Which solution did I use previously and why did I switch?
We haven't used any other solution before.
How was the initial setup?
PagerDuty Operations Cloud is deployed by the company itself, so we don't have to deploy it on our own; the version we are using is on the public cloud AWS.
What was our ROI?
We have saved money due to a decrease in client losses.
What's my experience with pricing, setup cost, and licensing?
We have separately gone for PagerDuty Operations Cloud rather than purchasing it through the AWS Marketplace. My experience with pricing, setup cost, and licensing is that the price was great, but the licensing was a bit on the expensive side; however, we chose this solution because we found it to be the best in the market.
Which other solutions did I evaluate?
We evaluated other options before choosing PagerDuty Operations Cloud, but I don't remember their names.
What other advice do I have?
I would rate PagerDuty Operations Cloud around nine out of ten. We haven't used the AI capabilities of PagerDuty Operations Cloud yet, so I can't comment on its governance and security.
I don't have any experience with its AI capabilities, so I can't speak to its accuracy and reliability of output. I can't say much about the impact of the alert reduction feature on preventing costly incidents. We haven't utilized the AI feature.
For others looking into using PagerDuty Operations Cloud, I would say it is a reliable solution with good incident response, especially for very small teams.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Adarsh-Singh
Real-time alerts have reduced user-facing errors and enable faster incident resolution
Reviewed on Oct 06, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for PagerDuty Operations Cloud is to monitor system events and catch errors quickly so that the team can fix the error before the user notices.
A week ago, I used PagerDuty Operations Cloud to receive a quick alert when an API failed on our dashboard page, causing some components to break, and we fixed it by using our debugging tools within a few minutes.
PagerDuty Operations Cloud gives quick feedback when a user action causes a problem on the screen.
How has it helped my organization?
PagerDuty Operations Cloud helps us find bugs much faster, which means our users see fewer broken pages and it removes the stress of waiting for customer complaints.
In the past, my team had to wait for customer support mail or calls, which would take hours for anyone to notice a broken screen, but now instant alerts and clear logs point us right to the problem the moment it happens.
I have less load because PagerDuty Operations Cloud's AI functionality hasn't been used much, allowing my team to focus more on core tasks rather than routine issues.
What is most valuable?
The best features PagerDuty Operations Cloud offers are the real-time alert and easy connection with the team messaging app, which ensures that everyone knows about the issue.
Real-time alerting and easy team messaging integration helps my team respond to incidents by providing instant alerts, ensuring the right person knows about the problem the second it happens.
Everything else about the features is quite good.
PagerDuty Operations Cloud is effective at quickly pointing out the right part of the code where the bug layouts occur.
We have set up some automated triggers through PagerDuty Operations Cloud that send notifications to our team chat whenever a user interface component breaks or an application error occurs.
What needs improvement?
The user interface of PagerDuty Operations Cloud could be simpler for a new team, especially with customized error notifications such as picking specific colors and icons for different types of front-end layout bugs.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for a while.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is stable; I haven't experienced any crashes.
What do I think about the scalability of the solution?
The scalability of PagerDuty Operations Cloud is effective, as I haven't experienced any issues with it.
How are customer service and support?
I have not used the customer support for PagerDuty Operations Cloud.
Which solution did I use previously and why did I switch?
Before using PagerDuty Operations Cloud, we were doing things manually and were not using any other solution.
Which other solutions did I evaluate?
I was not present to evaluate other options before choosing PagerDuty Operations Cloud.
What other advice do I have?
PagerDuty Operations Cloud helps find bugs much faster, but the user interface is slightly difficult for a new person to understand.
Regarding PagerDuty Operations Cloud's AI capabilities, I believe it follows strict industry rules, giving us peace of mind when handling user information, although we haven't used the artificial intelligence much.
PagerDuty Operations Cloud is hosted online, so my team does not need to install heavy software on our office computers.
I do not know which cloud provider is used for PagerDuty Operations Cloud because this is handled by the PagerDuty team.
The impact of the alert reduction feature is confidential.
We haven't used PagerDuty's generative AI for insights in decision-making; instead, we rely on our own human judgment.
My team has leveraged automation within PagerDuty Operations Cloud to optimize our incident management workflows, but specifics on the impact of this have been handled by higher authorities.
I rate PagerDuty Operations Cloud nine out of ten because it helps find bugs much faster, but I reduced one point because it is somewhat difficult for a new person to get acquainted with it.
I would recommend PagerDuty Operations Cloud as it is a good product.
Computer Software
Pager Duty Support Is Rewarding, but the Off-Hours Toll Is Tough
Reviewed on Oct 01, 2026
Review provided by G2
What do you like best about the product?
Assisting the team if there is any unforeseen situation occurred and resolve the issue in limited timeframe that too in off hours is a commendable job. This challenge i like most in my duty
What do you dislike about the product?
You have to sacrifice your schedule, even after a hectic day to be available in pager duty is very tough task. Mental health sometime get affected, specially when the day was too busy or hectic.
What problems is the product solving and how is that benefiting you?
In my role, any of the issue faced by customer and if that cannot resolved by off shore support team, they pagedout to us. We have to fix the issue asap within the sla time and have to restore the service. That was one of the challenging task and for that you have to fully knowledgeable about the product. Those things made me more confident, individual able yo handle pressure and deliver the results.
Bhavin C.
Reliable Real-Time Alerts with Strong Integrations and Smart Escalations
Reviewed on Oct 01, 2026
Review provided by G2
What do you like best about the product?
Reliable realtime notifications and automated escalation policies and extensive connections with monitoring devops and collaboration tools centralised
What do you dislike about the product?
Higher prices per user, like per user licensing. Unintuitive interface. And potential for alert fatigue like noisy firehoses of notifications and duplicated pages
What problems is the product solving and how is that benefiting you?
Alert fatigue and noise floods. Monitoring tools constantly generate notifications. Filtering out 90% of alert fatigue Automated first line defense. Flawless chatops integration
Цоогий .
Reliable alerting system that saves our production environment
Reviewed on Oct 01, 2026
Review provided by G2
What do you like best about the product?
PagerDuty has been exceptionally reliable for alerting the right person at the right time. Its integrations with tools like Slack, AWS, and Jira feel seamless and make it easy to fit into our existing workflow.
What do you dislike about the product?
The pricing can feel a bit steep for smaller teams or startups. Also, the initial setup and configuration—especially for more complex escalation policies—can come with a slight learning curve for new team members.
What problems is the product solving and how is that benefiting you?
It helps eliminate the chaos of figuring out who to contact when a production bug or server crash happens. Without a clear escalation policy, tickets can easily get lost, overlooked, or delayed.
For me, the biggest benefit is how much it streamlines our 24/7 incident management. I can quickly see who’s on call, route and integrate alerts directly into our Slack channels, and coordinate with teammates to resolve outages faster. That, in turn, helps reduce system downtime and keeps incidents from dragging on longer than they need to.
For me, the biggest benefit is how much it streamlines our 24/7 incident management. I can quickly see who’s on call, route and integrate alerts directly into our Slack channels, and coordinate with teammates to resolve outages faster. That, in turn, helps reduce system downtime and keeps incidents from dragging on longer than they need to.