Sold by: PagerDuty
Deployed on AWS
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
4.5
Overview
High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption -and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.
PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.
AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.
Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.
Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.
Custom Private Offer We can create a custom offer tailored to your needs. Please contact us at aws-sales@pagerduty.com
Highlights
- Incident Response - Manage incidents end-to-end
- Process Automation - Automate and delegate business and IT processes
- AIOps - Maximize IT capacity with fewer incidents and faster resolution
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Delivery method
Deployed on AWS
Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Professional | On-call and incident response for growing teams | $252.00 |
Business | Streamlined incident response for the enterprise | $492.00 |
CustomerServProfessional | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $252.00 |
CustomerService Business | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $492.00 |
Runbook Automation | Automate manual procedures in runbooks | $1,500.00 |
Automation Actions | Add-on: Automate steps to diagnose & remediate incidents | $240.00 |
Live Call Routing | Add-on: For on-call schedules & escalations (by line) | $1,890.00 |
Runbook Auto Job Runner | Add-on: For Runbook Automation | $750.00 |
Stakeholder Users | Bundle of 50 Stakeholder users | $1,800.00 |
PagerDuty Status Pages | 1000 User Pack | $1,068.00 |
Dimension | Cost/unit |
|---|---|
Additional events over contracted value | $0.06 |
Dimensions summary
Pricing centers on per-user incident response plans. You pick Professional or Business based on the depth of workflow and admin features your team needs. CustomerServProfessional and CustomerService Business apply the same tiering to support-to-engineering coordination. Several dimensions are usage- or add-on-based: AIOps bills by annual events, with a separate charge for events over your contracted amount. Runbook Automation, Automation Actions, Live Call Routing, and Runbook Auto Job Runner add capabilities on top of a plan. Stakeholder Users sell in bundles of 50, and Status Pages sell in 1,000-user packs.
Top-of-mind questions for buyers
AIOps is licensed per accepted event. An accepted event is any valid event sent to and processed by PagerDuty with a successful 2xx response. Your contract covers up to 96,000 annual events. If you exceed that amount, the Additional events over contracted value dimension charges for the overflow.
Every person added to your PagerDuty account is a paid user. This includes anyone who receives notifications or appears in an on-call schedule. Read-only business stakeholders are handled separately through Stakeholder Users, which sell in bundles of 50.
No. You must first purchase at least one user on a Professional or Business incident response plan before you can add AIOps. Add-ons such as Automation Actions, Live Call Routing, and Runbook Auto Job Runner layer on top of a base plan rather than standing alone.
www.pagerduty.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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AI generated from product descriptions
Alert Noise Reduction
Machine learning-powered functionality that reduces alert noise by up to 98% through adaptive models based on user behavior patterns and 10+ years of data ingestion.
Incident Response Orchestration
End-to-end incident response orchestration with service ownership model that mobilizes appropriate team members and automates infrastructure workflows across digital operations.
Process Automation and Runbook Management
Managed cloud service enabling creation and delegation of automated operational tasks including service provisioning, CI/CD, configuration management, and incident diagnosis and remediation.
Multi-Platform Integration
Over 700 integrations, APIs, and applications supporting connectivity with AWS services including CloudWatch, GuardDuty, CloudTrail, EventBridge, Security Hub, DevOps Guru, Control Tower, Outposts, and S3 Storage Lens.
Mean Time to Resolution Acceleration
Critical context delivery for faster triage and effective automation to drive down MTTR with machine learning-powered AIOps functionality.
Unified Observability Platform
Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences through a single-pane-of-glass interface
AIOps and Machine Learning
AIOps enhanced with machine learning capabilities to simplify management of distributed environments and automatically prioritize alerts to reduce alert fatigue
Automated Instrumentation and Dependency Mapping
Automated instrumentation with dependency mapping and service relationship views to identify multi-level relationships across services
Open-Source and Container Support
Support for open-source frameworks, container technologies, and third-party integrations for cloud-native environments
Rapid Deployment
Quick installation and easy configuration designed for rapid time to value with minimal setup complexity
AI-Powered Monitoring and Anomaly Detection
Cognitive AI engine automates issue classification, pattern detection, and anomaly identification across managed applications
Multi-Source Data Integration
Combines CloudWatch, CloudTrail logging, and fully configurable real-time metrics collection for comprehensive application monitoring
Automated Root Cause Analysis and Response
System provides root cause analysis, corrective action recommendations, and automated response actions integrated with ServiceNow, email, and Slack
Multi-Region Failover and Business Continuity
Supports multi-region deployment with automatic failover, failback coordination, and state monitoring across AWS regions
Application Topology and Automation Management
Enables definition of application topology views, task lists, notifications, and automation runbooks for resource management and reporting
Standard contract
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Customer reviews
MohitArora
Centralized alerts have transformed incident response and now reduce downtime for our users
Reviewed on Oct 10, 2026
Review provided by PeerSpot
What is our primary use case?
PagerDuty Operations Cloud is used to monitor all applications and infrastructure health, manage incidents, and receive real-time alerts when any issue occurs on live projects. It helps our IT team quickly identify root causes and coordinate with the respective department, helping to reduce application downtime and maintain service reliability.
In one of our projects, we experienced a sudden increase in API response time that affected our customer. PagerDuty Operations Cloud helped alert the team and notified the on-call engineer or development team to coordinate the investigation. We identified the issue, resolved it, and quickly restored normal service so that the customer could continue their purchase, reducing our response time and minimizing the impact on users.
PagerDuty Operations Cloud helps us improve incident visibility and team collaboration by bringing alerts into a single place, allowing us to monitor all applications. We use it to prioritize critical issues and notify the right team members to track incidents until resolution. It helps us identify recurring problems and improve our incident response processes, ultimately reducing downtime and improving application reliability.
How has it helped my organization?
PagerDuty Operations Cloud improves our overall organization's incident response by helping us detect issues earlier and notify the right team members, enabling us to resolve incidents more efficiently and quickly. It reduced unnecessary alerts, improved collaboration between development and support teams, and provided better visibility into ongoing incidents. Overall, it helps minimize downtime, maintain application reliability, and deliver a better experience for our customers.
Since using this solution, our team has been able to respond to incidents more quickly, as alerts reach the right people without any delays or confusion. Alert grouping has reduced duplicate notifications, and centralized incident tracking has improved coordination. While we have not tracked the exact percentage, I observed almost fifty to sixty percent improvements, and we have seen a smoother troubleshooting process with less time spent identifying issues, helping us deliver better service for customers.
We use the AI automation capability to streamline incident response by routing alerts to the right team members, ensuring that if anyone is absent, it does not affect performance, reducing manual coordination. Intelligent alert grouping helps us focus on the main issues instead of handling duplicate notifications, making troubleshooting more efficient and improving team collaboration.
PagerDuty Operations Cloud's alert reduction features are very helpful for avoiding being overwhelmed by duplicate and low-priority notifications, allowing teams to focus on critical incidents sooner and improving troubleshooting efficiency, helping to prevent minor issues from escalating into major service disruptions. By reducing manual investigation and downtime, it also lowers operational costs and minimizes the impact on customers.
PagerDuty Operations Cloud's AI functionality helps our team focus on core development and problem-solving by reducing repetitive incident alerts and grouping related issues. Instead of manually reviewing every notification, we can prioritize important incidents and direct them to the right team members, saving investigation time, reducing distractions, and allowing developers to spend more time on future development, performance improvement, and other tasks while maintaining system reliability.
We use PagerDuty Operations Cloud to automate alert routing, escalation policies, and incident notifications, which reduces manual coordination during incidents. Alert grouping also helps us avoid investigating duplicate notifications individually, resulting in our team spending less time on routing incident handling and more time on development, preventative maintenance, and performance improvement. This has made our incident management workflow more organized and efficient.
What is most valuable?
PagerDuty Operations Cloud offers many best features that we use in our daily work, including real-time incident alerts, automated on-call scheduling, and intelligent alert grouping with the escalation policy. We appreciate how it centralizes incident management and helps our team collaborate during outages, making it easier to identify critical issues, notify the right people quickly, reduce alert noise, and minimize application downtime.
Intelligent alert grouping helps us avoid receiving multiple notifications for the same underlying issues, such as when an API slows down or triggers several alerts. PagerDuty Operations Cloud groups related alerts so that our team can focus on the root cause instead of investigating each notification separately. Centralized incident management keeps alert and incident details, ownership, and response updates in one place, making collaboration easier and helping our team resolve issues faster within a shorter time.
PagerDuty Operations Cloud's artificial intelligence capabilities are useful for identifying patterns, grouping related alerts, and helping teams respond to incidents faster. From a governance and security perspective, I value role-based access controls, audit trails, and clear data handling policies. I would also appreciate a transparent explanation of AI-generated recommendations and options for controlling how incident data is used so that our team can adopt AI while maintaining security and accountability.
The AI outputs are generally useful and reliable for identifying related alerts, highlighting incident patterns, and supporting troubleshooting. The recommendations provide a good starting point for quick investigations, but accuracy can depend on the quality of monitoring data and configuration. I believe keeping a human review in the loop for critical incidents is important to ensure decisions are based on actual system behavior.
What needs improvement?
PagerDuty Operations Cloud could be improved by simplifying the configuration of alert rules and escalation policies. We find incident analytics and the customization of dashboards challenging for new users, especially those not from the technical field. We would also appreciate flexible reporting to measure incident response performance to help us make timely decisions.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for the last two years.
What do I think about the stability of the solution?
We have experienced some stability issues.
What do I think about the scalability of the solution?
Based on our usage, PagerDuty Operations Cloud is very scalable.
How are customer service and support?
Customer support is fabulous. I would rate customer support a ten.
What was our ROI?
We see a good return on investment, mainly as it saves time for our IT team, helps save resources, and improves user experience.
What's my experience with pricing, setup cost, and licensing?
The pricing cost is very affordable; the features justify the investment.
What other advice do I have?
I rate PagerDuty Operations Cloud a ten on a scale of one to ten. I chose ten for PagerDuty Operations Cloud because it is very useful, always helping to identify issues quickly and maintain the performance and reliability of all our applications without impacting the business. I always recommend PagerDuty Operations Cloud for monitoring all applications because if anything occurs on the website, it automatically alerts the right team and helps us troubleshoot issues quickly and effectively. My overall review rating for PagerDuty Operations Cloud is ten.
Satvik Dumbre
Reliable alerts have protected our small team’s website uptime and prevented client losses
Reviewed on Oct 07, 2026
Review from a verified AWS customer
What is our primary use case?
Our main use case for PagerDuty Operations Cloud is to get alerts if there's a bug on our website or if something crashes, and we fix it right away before any users or potential clients see it.
Recently, our forum page crashed due to some malware issues, and PagerDuty Operations Cloud informed us about it, allowing my backend engineers to fix it quickly.
We haven't completely deployed AI and automation through PagerDuty Operations Cloud for incident response yet, as we are still evaluating its effectiveness; we currently rely on our small team. We are still in the process of leveraging automation within PagerDuty Operations Cloud for incident management workflows.
What is most valuable?
The best features PagerDuty Operations Cloud offers are the alerting feature and the integration with Slack.
My team uses the Slack integration to receive responses, allowing us to discuss the issue on Slack itself, including the type of issue and whether it is high priority, medium priority, or low priority.
PagerDuty Operations Cloud has positively impacted our organization because, at this initial stage of launching, we can't afford to have our website crashing; we need a solution that ensures stability. Although we can't provide specific numbers, PagerDuty Operations Cloud has helped us minimize downtime, thus avoiding the loss of potential clients.
What needs improvement?
Regarding improvements, there are no major issues, but sometimes it shows low-priority bugs to the team at midnight; prioritizing these alerts would be beneficial so that the team is informed when logging in the next morning.
I chose nine out of ten because of the interface; being a small team, we need to watch many videos to understand how everything works.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for three to four months.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is very stable; I haven't experienced any crashes, especially since we've been using it for three months.
What do I think about the scalability of the solution?
The scalability of PagerDuty Operations Cloud is good; I have never found any issues related to crashing.
How are customer service and support?
I haven't used customer support, so I can't provide feedback on it. Since I haven't used customer support, I haven't rated it on a scale of one to ten.
Which solution did I use previously and why did I switch?
We haven't used any other solution before.
How was the initial setup?
PagerDuty Operations Cloud is deployed by the company itself, so we don't have to deploy it on our own; the version we are using is on the public cloud AWS.
What was our ROI?
We have saved money due to a decrease in client losses.
What's my experience with pricing, setup cost, and licensing?
We have separately gone for PagerDuty Operations Cloud rather than purchasing it through the AWS Marketplace. My experience with pricing, setup cost, and licensing is that the price was great, but the licensing was a bit on the expensive side; however, we chose this solution because we found it to be the best in the market.
Which other solutions did I evaluate?
We evaluated other options before choosing PagerDuty Operations Cloud, but I don't remember their names.
What other advice do I have?
I would rate PagerDuty Operations Cloud around nine out of ten. We haven't used the AI capabilities of PagerDuty Operations Cloud yet, so I can't comment on its governance and security.
I don't have any experience with its AI capabilities, so I can't speak to its accuracy and reliability of output. I can't say much about the impact of the alert reduction feature on preventing costly incidents. We haven't utilized the AI feature.
For others looking into using PagerDuty Operations Cloud, I would say it is a reliable solution with good incident response, especially for very small teams.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Adarsh-Singh
Real-time alerts have reduced user-facing errors and enable faster incident resolution
Reviewed on Oct 06, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for PagerDuty Operations Cloud is to monitor system events and catch errors quickly so that the team can fix the error before the user notices.
A week ago, I used PagerDuty Operations Cloud to receive a quick alert when an API failed on our dashboard page, causing some components to break, and we fixed it by using our debugging tools within a few minutes.
PagerDuty Operations Cloud gives quick feedback when a user action causes a problem on the screen.
How has it helped my organization?
PagerDuty Operations Cloud helps us find bugs much faster, which means our users see fewer broken pages and it removes the stress of waiting for customer complaints.
In the past, my team had to wait for customer support mail or calls, which would take hours for anyone to notice a broken screen, but now instant alerts and clear logs point us right to the problem the moment it happens.
I have less load because PagerDuty Operations Cloud's AI functionality hasn't been used much, allowing my team to focus more on core tasks rather than routine issues.
What is most valuable?
The best features PagerDuty Operations Cloud offers are the real-time alert and easy connection with the team messaging app, which ensures that everyone knows about the issue.
Real-time alerting and easy team messaging integration helps my team respond to incidents by providing instant alerts, ensuring the right person knows about the problem the second it happens.
Everything else about the features is quite good.
PagerDuty Operations Cloud is effective at quickly pointing out the right part of the code where the bug layouts occur.
We have set up some automated triggers through PagerDuty Operations Cloud that send notifications to our team chat whenever a user interface component breaks or an application error occurs.
What needs improvement?
The user interface of PagerDuty Operations Cloud could be simpler for a new team, especially with customized error notifications such as picking specific colors and icons for different types of front-end layout bugs.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for a while.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is stable; I haven't experienced any crashes.
What do I think about the scalability of the solution?
The scalability of PagerDuty Operations Cloud is effective, as I haven't experienced any issues with it.
How are customer service and support?
I have not used the customer support for PagerDuty Operations Cloud.
Which solution did I use previously and why did I switch?
Before using PagerDuty Operations Cloud, we were doing things manually and were not using any other solution.
Which other solutions did I evaluate?
I was not present to evaluate other options before choosing PagerDuty Operations Cloud.
What other advice do I have?
PagerDuty Operations Cloud helps find bugs much faster, but the user interface is slightly difficult for a new person to understand.
Regarding PagerDuty Operations Cloud's AI capabilities, I believe it follows strict industry rules, giving us peace of mind when handling user information, although we haven't used the artificial intelligence much.
PagerDuty Operations Cloud is hosted online, so my team does not need to install heavy software on our office computers.
I do not know which cloud provider is used for PagerDuty Operations Cloud because this is handled by the PagerDuty team.
The impact of the alert reduction feature is confidential.
We haven't used PagerDuty's generative AI for insights in decision-making; instead, we rely on our own human judgment.
My team has leveraged automation within PagerDuty Operations Cloud to optimize our incident management workflows, but specifics on the impact of this have been handled by higher authorities.
I rate PagerDuty Operations Cloud nine out of ten because it helps find bugs much faster, but I reduced one point because it is somewhat difficult for a new person to get acquainted with it.
I would recommend PagerDuty Operations Cloud as it is a good product.
Atri M.
Reliable Alerting and Clear Incident Escalations That Keep Teams Responsive
Reviewed on Oct 03, 2026
Review provided by G2
What do you like best about the product?
What I like best about PagerDuty is how effectively it helps teams stay on top of incidents and respond quickly when something requires attention. The alerting and notification system is reliable, and the ability to clearly organize incidents, priorities, and escalations makes it much easier to manage issues without losing track of important events.
I also appreciate the overall user experience. The platform provides good visibility into incidents and helps teams collaborate during critical situations, which can significantly reduce response time and improve operational efficiency.
I also appreciate the overall user experience. The platform provides good visibility into incidents and helps teams collaborate during critical situations, which can significantly reduce response time and improve operational efficiency.
What do you dislike about the product?
One area that could be improved is the learning curve for new users. PagerDuty offers a lot of features and configuration options, but it can take some time to understand the different settings, escalation policies, and workflows. The interface can also feel a little overwhelming initially, especially for users who are new to incident management platforms.
A more intuitive setup experience and clearer guidance for first-time users would make the platform easier to adopt.
A more intuitive setup experience and clearer guidance for first-time users would make the platform easier to adopt.
What problems is the product solving and how is that benefiting you?
PagerDuty helps solve the challenge of managing critical incidents and ensuring that the right people are notified at the right time. It provides a centralized way to receive, prioritize, and track alerts, while escalation workflows help ensure that incidents don’t get overlooked.
For me, this improves visibility and response time during critical situations. It also reduces the need to manually monitor multiple sources for alerts and makes it easier for teams to collaborate, stay accountable, and resolve issues efficiently.
For me, this improves visibility and response time during critical situations. It also reduces the need to manually monitor multiple sources for alerts and makes it easier for teams to collaborate, stay accountable, and resolve issues efficiently.
Kunal M.
Effortless Setup with Engaging Challenges
Reviewed on Oct 03, 2026
Review provided by G2
What do you like best about the product?
I like how all problems are solved with PagerDuty, especially the problem-solving levels, which I find really valuable. I enjoy the coding level and new challenges presented by PagerDuty, finding the challenges very interesting and enjoyable. The initial setup is very easy and easy to understand, which is great for starting quickly. Among the tools I've used, PagerDuty stands out as the best, and I want to work only with PagerDuty.
What do you dislike about the product?
I think I don't see any areas for improvement but I'd suggest adding some more interesting and challenging level coding questions. Pager Duty is best.
What problems is the product solving and how is that benefiting you?
Pager Duty effectively solves problems with its problem-solving levels, and I enjoyed the interesting challenges it offers for coding and improvements.