Sold by: SugarCRMÂ
Deployed on AWS
Starter sales force automation including online support. Mail & Calendar integration is an optional add-on.
Overview
Take the guesswork out of your CRM with features that drive sales success such as robust forecasting, 360-degree customer views, and built-in AI. When the platform does the work, everyone wins.
You can find more information in the Sugar Sell Overview, which can be downloaded from the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell.pdfÂ
We also recommend reviewing the Sugar Sell Editions Overview & Comparison Chart, available at the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell+editions+overview+and+comparison+charts.pdfÂ
Please read our Pricing Policy https://www.sugarcrm.com/legal/pricing-policy/Â
Highlights
- Pipeline management, Forecasting, Pipeline analytics, Mobility, Omni-channel communications, Business Process Management, Extensibility, Connector for Sharepoint, Google, Dropbox, & Docusign, Support for custom fields, Mail & calendar integration.
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Sugar Sell Standard | Minimum of 10 Users | $2,124.00 |
Vendor refund policy
All transactions are final; no refunds or cancellations will be allowed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sugar Support currently provides local support by three regions: US, EMEA, and APAC. Based on the physical location of your company, your support window will align with the appropriate support region. For service-level agreement (SLA) response times and regional business hours, refer to the Support Offerings page for the latest information. You can go to the following link for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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726 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Sobhuza Z.
Automating the Busywork to Focus on Selling
Reviewed on Sep 30, 2025
Review provided by G2
What do you like best about the product?
its unmatched flexibility and the genuine 360-degree view of the customer it provides by unifying all my data. This is crucial for me because I'm no longer jumping between systems; I can see that a lead just engaged with a marketing campaign, is in the proposal stage for a deal, and had a recent support issue resolved—all on one screen, giving me a High-Definition Customer Experience (HD-CX) and ensuring every interaction is perfectly tailored.
What do you dislike about the product?
If I have to point out what I dislike most about the SugarCRM Solution Suite, it would be the steep learning curve and implementation complexity that comes with its high degree of customization, coupled with a user interface that can feel less intuitive than some competitors.
What problems is the product solving and how is that benefiting you?
The SugarCRM Solution Suite is primarily solving the problem of data siloing and a fragmented customer view across the entire organization, which previously wasted my team's time and led to inconsistent customer experiences.
Sophie E.
Centralizes processes and gives ops visibility
Reviewed on Sep 30, 2025
Review provided by G2
What do you like best about the product?
SugarCRM brings sales, marketing, and support data into one platform so teams stop working in separate spreadsheets and tools. That single view makes it easy to spot bottlenecks and measure process performance.
What do you dislike about the product?
There is a meaningful upfront cost in planning and training. If your data model is messy or you add fields without governance, dashboards become unreliable and adoption stalls.
What problems is the product solving and how is that benefiting you?
It centralizing data and automating standard handoffs reduced duplicated work and sped up response times. Today we have clearer operational metrics, fewer missed SLAs, and more reliable forecasting.
Steven B.
Connects campaigns to pipeline
Reviewed on Sep 29, 2025
Review provided by G2
What do you like best about the product?
Sugar Market makes building campaigns, landing pages, and forms simple with its drag and drop builders. I can put together a campaign quickly without asking engineering for help.
What do you dislike about the product?
There is an upfront cost in time and planning. To get accurate attribution and useful scoring you need clean data and a clear field strategy.
What problems is the product solving and how is that benefiting you?
We eliminated multiple point tools for email, forms, and campaign tracking. That cut manual data reconciliation and gave us a single place to measure campaign to opportunity results.
Katie B.
True growth opportunities with SugarCRM
Reviewed on Sep 29, 2025
Review provided by G2
What do you like best about the product?
SugarCRM really is "the sales CRM for B2B growth." Its suite of products and capabilities make it a no-brainer for any B2B organization.
What do you dislike about the product?
My only concern is the environmental impact of AI usage within the platform, otherwise nothing!
What problems is the product solving and how is that benefiting you?
Easy to customize and saves so much time.
Tyson M.
Keeps customers on track and reduces churn risk
Reviewed on Sep 29, 2025
Review provided by G2
What do you like best about the product?
Sugar Serve gives our CSM team a single workspace to manage cases and follow the full account history. The service console makes it straightforward for reps to pick up a case, see account context, and act without switching systems. That focused agent view speeds up handling and keeps interactions consistent.
What do you dislike about the product?
There is a learning and setup cost. To get reliable routing, SLAs, and useful reports you need to plan your data model, business hours, and escalation rules first. Admins should expect to spend time testing these settings in a sandbox before full rollout.
What problems is the product solving and how is that benefiting you?
Serve centralizes support activity and enforces SLAs and routing so nothing falls through the cracks. The self service portal and knowledge base let customers find answers and log cases on their own, which reduces low value tickets and frees CSMs for proactive work. Because Sugar ties into Sugar Sell and Sugar Market, we get a unified view of usage, tickets, and campaign touchpoints to run better renewal and expansion plays.