Red Canary Managed Detection and Response

What do you like best about the product?

Red Canary provides timely alerts with rich contextual information, which significantly accelerates my ability to triage and respond to security incidents. The quality of the alerting is excellent, with very low false positive escalation rates, saving me valuable time and reducing alert fatigue. I also appreciate the platform’s automation capabilities, which allow for streamlined and automated incident response workflows, making it easier to contain and remediate threats efficiently.

What do you dislike about the product?

I have not encountered any major downsides so far.

What problems is the product solving and how is that benefiting you?

Red Canary is solving the challenge of providing comprehensive, around-the-clock security monitoring and threat detection without requiring a large internal SOC team. With Red Canary’s managed detection and response, we’re able to maintain 24/7 coverage and quickly identify important security events, even with a small team. This allows us to confidently focus on other operational priorities, knowing that critical threats will be surfaced promptly and with actionable context. As a result, we can shift our attention back to security response only when it truly matters, improving both our efficiency and our security posture.

What do you like best about the product?

Threat Intelligence & Behavioral Analytics
Powered by thousands of analytics and deep threat research (mapping to MITRE ATT&CK), Red Canary delivers data-driven, intelligence-led operations

What do you dislike about the product?

Would you like to dive deeper into any component—such as their threat intelligence engine, MDR SOC workflows, or integration specifics?

What problems is the product solving and how is that benefiting you?

Readiness Exercises & Training
On-demand and facilitated tabletop exercises using real-world TTPs (e.g., from Scattered Spider), atomic tests, and attack simulations improve incident-response readiness continuously
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Automation & SOAR Capabilities
Red Canary offers automated, customizable playbooks that accelerate response time and reduce operator workload

What do you like best about the product?

Their deep knowledge of Sentinel and all Microsoft services.

What do you dislike about the product?

Not sure if this was an internal issue or a Red Canary issue but at time the scheduling of meetings were a bit hectic.

What problems is the product solving and how is that benefiting you?

Sentinel Integration

What do you like best about the product?

Having the team monitor all data and respond. I like knowing we have a security over watch that is so responsive, and reactive.

What do you dislike about the product?

There is nothing I dislike about the team or software.

What problems is the product solving and how is that benefiting you?

Monitoring and investigation of events.

What do you like best about the product?

Red Canary excels at ingesting and correlating telemetry and alerts from our Microsoft Defender suite, combining and deconflicting that data into a single, cohesive threat narrative for a given machine or activity. This correlation capability provides a clearer picture of threats than we get from our other tools and can reduce the time our analysts spend on manual investigation. The platform itself is intuitive and well-designed, making it easy to navigate and use. Additionally, the customer support has been excellent—particularly Annalise and Matthew, who have been responsive and helpful, with Matthew providing deep technical assistance on integrations and automation. Overall, Red Canary adds meaningful value to our security operations.

What do you dislike about the product?

While Red Canary offers strong automation capabilities, there are some limitations that impact our ability to fully leverage the platform. One of the main issues is the inconsistency between the GUI, automation platform, and API. For example, when closing out threats, the options available in the automation platform differ from those in the GUI and API—such as missing specific closure reasons like "Internal testing." Additionally, the automation platform only supports "AND" logic in trigger conditions, which makes it difficult to build flexible workflows that share common traits but differ in just one condition. These limitations force us to rely on custom scripts and direct API calls to achieve the functionality we need, rather than managing everything within Red Canary itself.

What problems is the product solving and how is that benefiting you?

As the lead of our Breach and Attack Simulation (BAS) Team, my use of Red Canary differs from that of our SOC analysts. I simulate attacks against our network and assets using AttackIQ, and Red Canary plays a critical role in helping me identify and track this activity across our environment. It excels at correlating AttackIQ-generated telemetry with the correct target assets and associated alerts in Microsoft Defender, which is something we struggle to do effectively with other tools. This correlation allows us to validate detection coverage and response workflows more accurately. Additionally, we leverage Red Canary’s automation capabilities to ensure that our simulations don’t overwhelm the SOC or disrupt normal security operations, helping us maintain operational efficiency while testing our defenses.