
Overview
Deepwatch Managed Security Services
Sold by: Deepwatch Deepwatch operates as an extension of your cybersecurity team, providing comprehensive security management, 24x7x365 monitoring, and precise threat response. Deepwatch experts understand AWS security, allowing you to utilize existing security tools to improve visibility across your attack surface, and help organizations become more cyber resilient.
Highlights Human-led extension to customer security teams: high-touch squad delivery model that embeds resources within the customer organization Curated industry-leading SOC technologies: achieving rapid time-to-value around AWS, Splunk, and other foundational SOC tools with the Deepwatch Security Center Proactively drive SecOps program maturity: the Deepwatch proprietary Security Index includes quantitative analysis and industry benchmarking to drive ongoing security posture improvements
Product Overview Deepwatch partners with your team to deliver the cyber resilience your organization needs in todays global threat environment. Our dedicated team of security experts is on watch 24/7/365, and our technology provides the visibility and precision response required to overcome todays growing threats. Deepwatch builds and secures AWS environments and delivers unrivaled human-led security expertise, unparalleled visibility across your attack surface, precision response to threats, and the best return on security investments.
Benefits of Deepwatch include:
- More value from existing tools including AWS
- Access to Deepwatch Experts with real-time collaboration 24/7/365
- Deepwatch Platform of technology, people, and processes to improve cyber resilience
- Proprietary Security Index for managing security program growth
- Proactive Threat Hunting
- Precision response to threats
- Improved security posture
Deepwatch offerings include: Managed Detection & Response (MDR) Managed Endpoint Detection & Response (MEDR) Managed Vulnerability Management (VM) Managed Firewall (FW)
For more information and/or custom scoping and quote via Private Offer, reach out to Deepwatch at sales@deepwatch.com .
Highlights
- Human-led extension to customer security teams: high-touch squad delivery model that embeds resources within the customer organization
- Curated industry-leading SOC technologies: achieving rapid time-to-value around AWS, Splunk, and other foundational SOC tools with the Deepwatch Security Center
- Proactively drive SecOps program maturity: the Deepwatch proprietary Security Index includes quantitative analysis and industry benchmarking to drive ongoing security posture improvements
Details
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Features and programs
Security credentials achieved
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Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
MDR | deepwatch MDR - dw-provided Splunk licensing 50gb per day | $245,198.00 |
MEDR | deepwatch MEDR - up to 1001 endpoints - dw-provided EDR licensing | $98,369.00 |
VM | deepwatch VM Essential - up to 2500 IPs - dw-provided VM licensing | $192,251.00 |
FW | deepwatch FW - up to 10 FW - BYOL Palo Alto, Check Point, or Fortinet | $50,160.00 |
Vendor refund policy
All orders are non-refundable unless otherwise dictated in the MSA.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
Support Information Deepwatch Managed Security Platform Deepwatch Experts Customers are assigned a designated squad of Deepwatch experts including a delivery team, customer success managers, analysts, detection engineers, firewall engineers, threat hunters, and threat responders. Customers will have specific direct communication points with their supporting squad members. Time Sensitive/Critical Issues: 1-844-477-8762, Option #1 Refund Policy All orders are non-refundable unless otherwise dictated in the MSA.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.


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Customer reviews
Wonderful experience
Great Experience with Deepwatch and Caroline
Deepwatch for SIEM hosting and Tier 1 alert review
Great Experience - very professional team
We have a success manager assigned to us, Caroline G. We have a bi-weekly call to discuss issues, roadblocks, future implementation, and status updates. We often communicate over email & slack outside the bi-weekly calls. Caroline is consistently available for us outside of her work hours; Sick day, PTO, and off hours. She is a very joyous person to be around with; which allows customers to approach her easily, feeling open to reach out to her.
I worked with a few MDR engineers; Chase C., Steven L., Titi O., Kane H., Larry S., and more. The team is very knowledgeable; very capable of addressing our initial setups, troubleshooting log ingestions, defining alerts, and provided solutions for improvement. The knowledge base articles written by a few of the engineers were very helpful; very easy to read and understand. I don’t know who managed our log ingestion applications but they are performing an excellent job; we are up to date with our OS and application version. The detection engineers provides very well defined alerts; which provides activities we may not be aware of.
We had a false alarm, but at the time an admin was unable to verified their actions within the network. Deepwatch was there, treating the scenario as a possible intrusion. All hands on deck, Deepwatch were there, performing their duties as much as they possibly can. That to me is the key - Deepwatch was there for us during a possible instrusive situation.
I hope to keep to continue having Deepwatch’s support. Caroline G and the MDR engineers really deserve a raise, promotion, and award. Very dedicated, intelligent, and professional team.
Continuous Support. Whether the network change, a bad firewall policy implemented - the team pulls through to assist with basis troubleshooting. Deepwatch provides defined alerts for us to monitor the network activities. We have discover a bad actions performed by a few admins using Deepwatch's alerts.
Vulnerabilities and Patching. We recently discovered we had a Linux OS that will be EOL at the end of 2025. We started to plan to upgrade our OS across the board to ensure support services can be continue. I reached out to DeepWatch and discovered that the OS they managed were already updated. Our log ingestion applications were upgraded consistently; we are up to date. Updates are important as new vulnerabilities are discover each day.