Sold by: Arctic Wolf
Deployed on AWS
Arctic Wolf Managed Detection and Response (MDR) provides 24x7 monitoring of your networks, endpoints, and cloud environments to help you detect, respond, and recover from modern cyber attacks.
4.7
Overview
Arctic Wolf Managed Detection and Response (MDR) provides 24x7 monitoring of your networks, endpoints, and cloud environments to help you detect, respond, and recover from modern cyber attacks.
What makes Arctic Wolf uniquely effective is the combination of our Concierge Security Team and The Arctic Wolf Platform. Together, they are the foundation of our solutions that enable us to deliver unprecedented security outcomes for our customers.
Highlights
- 24x7 Continuous Monitoring: Your environment is monitored for threats and risks around the clock, allowing you to focus on other important areas of your business.
- Managed Investigations and Guided Response: Detect and respond to critical security incidents within minutes to prevent the spread of threats.
- Named Security Experts: Trusted security advisors with years of cloud expertise operate as or an extension of your existing IT team.
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Cost savings % |
|---|---|---|---|
MDR Basic | Monitor up to 100 users with MDR | $44,000.00 | 6% |
Custom Pricing | Custom Pricing w/ terms and coverage to be defined in Private Offer | $1,000,000.00 | 0% |
Dimensions summary
This listing sells managed detection and response as a contract you commit to upfront. You choose between two options. MDR Basic covers monitoring for up to 100 users, billed by units. Custom Pricing sets terms and coverage through a Private Offer negotiated with the vendor. Pricing scales with the number of users you protect. MDR Basic fits smaller user counts within the 100-user limit. Custom Pricing suits organizations that need coverage or terms beyond that basic option. The two are alternative ways to buy the same service, not stacked add-ons.
Top-of-mind questions for buyers
A user maps to an individual person in your organization whose activity and devices the service monitors. The MDR Basic option covers up to 100 such users. Coverage spans telemetry across your attack surfaces, with the Concierge Experience and 24x7 monitoring applied to that user population.
MDR Basic caps coverage at 100 users. Beyond that count, you move to the Custom Pricing option, where terms and coverage are defined in a Private Offer negotiated with the vendor. This lets larger organizations set user counts and coverage scope that exceed the 100-user basic limit.
MDR Basic is billed by units tied to a fixed cap of up to 100 users, so cost tracks that user population. Custom Pricing does not use a preset cap; instead, terms and coverage are set through a Private Offer. You pick one option, not both together.
arcticwolf.com
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Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
All Arctic Wolf customers will be given access to a customer portal and will have access to a 24/7/365 support line for security incidents. Named resources will also be assigned as primary POC and will be accessible. marketplace@arcticwolf.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Arctic Wolf
By Rapid7
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Continuous Threat Monitoring
24x7 monitoring of networks, endpoints, and cloud environments for threat and risk detection
Incident Detection and Response
Managed investigations and guided response capabilities to detect and respond to critical security incidents within minutes
Multi-Environment Coverage
Monitoring across networks, endpoints, and cloud environments for comprehensive security visibility
Security Operations Platform
Arctic Wolf Platform providing the foundation for threat detection and response capabilities
Managed Security Team
Named security experts with cloud expertise providing security advisory and operational support
Extended Detection and Response (XDR) Technology
XDR technology with full coverage across endpoints, network, users, and cloud environments powered by proprietary Threat Intelligence and Detection Engine
Unlimited Data Ingestion and Retention
Unlimited data ingestion capability with 13 months of data storage for comprehensive investigation and threat visibility
24/7 Threat Hunting and Incident Response
Round-the-clock monitoring, triage, investigation, threat hunting, and incident response services delivered by security experts
Vulnerability and Exposure Management
Integrated vulnerability management and exposure management capabilities to identify and prioritize risks for remediation
Digital Forensics and Investigation
Unlimited end-to-end digital forensics and incident response capabilities regardless of investigation complexity or duration
24/7 Security Monitoring and Response
Continuous security monitoring and incident response across cloud, hybrid, and on-premises environments
API-Based Integration
Remote connection to customer infrastructure through APIs without requiring agent deployment, enabling monitoring initiation within hours
Cloud Provider-Specific Detection Strategy
Detection and response strategies tailored to individual cloud providers with continuous monitoring of provider changes and detection improvements
Alert Investigation and Remediation Guidance
Investigation of security alerts with clear remediation instructions and actionable guidance for addressing identified threats
Recurring Incident Analysis
Analysis and documentation of recurring incidents including root cause identification, remediation recommendations, and business impact assessment
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
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Customer reviews
Utilities
Arctic Wolf's Intuitive UI Delivers Clear, At-a-Glance Insights
Reviewed on Jun 30, 2026
Review provided by G2
What do you like best about the product?
The new Arctic Wolf UI is very intuitive and shows helpful data at a glance.
What do you dislike about the product?
We did not expect the change to the new UI and it did that a little adjustment time.
What problems is the product solving and how is that benefiting you?
We utilize Arctic Wolf for vulnerability identification and tracking remediation.
T I.
Keeps Us Secure with Proactive Suspicious Activity Alerts
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
They help keep us secure, and they alert us if they ever notice anything suspicious.
What do you dislike about the product?
At the moment, there’s nothing I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
Cybersecurity is important to us, and it helps to have someone monitoring our network 24/7.
Kelly S.
Used to be too expensive, but now we love it
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
That it is connected to data sources relevant to our organizations overall security
What do you dislike about the product?
I have had trouble connecting with them for my account reviews
What problems is the product solving and how is that benefiting you?
Watching our network, and reporting suspicious activity
Kris I.
Arctic Wolf: Amazing Team, Constant Innovation, and Peace of Mind 24x7
Reviewed on Apr 17, 2026
Review provided by G2
What do you like best about the product?
Aside from the amazing service they provide, the people are what I like best. The people are key to the product and to the service they deliver to customers. Everyone is there to help, open to questions, and never missing in action the way some vendors tend to be.
Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.
We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it.
Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.
We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it.
What do you dislike about the product?
I have nothing negative to say about Arctic Wolf. Any time we ran into challenges, the entire AW team—from the CEOs down to the front-line staff—was engaged and willing to help. Many times, we had ad-hoc calls with AW leadership to make sure our issues were resolved and that lessons learned were captured.
The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal.
The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal.
What problems is the product solving and how is that benefiting you?
The biggest problem they solve is letting teams sleep at night, knowing there’s coverage outside normal working hours. Another key benefit is that it becomes the central source of truth for logs and alerts, so team members can focus on what matters most, what delivers the best bang for the dollar, and how to support the local team along the way.
reviewer2815512
Managed detection has reduced alert noise and has strengthened 24/7 security operations
Reviewed on Apr 09, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Arctic Wolf Managed Detection and Response is a 24/7 managed SOC. The native platform provided managed detection and response, along with log and telemetry ingestion capabilities, but my primary focus was on the SOC 24/7 operations.
How has it helped my organization?
Arctic Wolf Managed Detection and Response has impacted my organization positively by helping remove stress and saving time for my team. The whole visibility of the network and the threat intelligence has been valuable. Having a human analyst is probably one of the biggest benefits, as there is somebody present that I can actually communicate with. The fact that it combines all of these things together is one of the major benefits overall.
What is most valuable?
I think the Concierge Security Team is very good. Having a named team is great, and it was an extension of the internal team. Additionally, one of the biggest benefits is the reduction in noise, so I am not being drowned in alerts. I get validated incidents that need my attention. The onboarding is really good as well. It is pretty structured, easy to understand, and guided in terms of working through the data sources, integrations, and baselining. I think it is a very good product and a mature SOC. In terms of return on investment, the way to look at it is that it replaces the need to hire a fully managed operations team, which could cost a lot in terms of salaries.
For a company that does not have the ability or time maturity to run their own SOC, the best features Arctic Wolf Managed Detection and Response offers are not just features, but network visibility, the Concierge Security Team, threat hunting, and incident response report support. Having that in place and the security of it helps with overall security confidence and posture for the company.
The Concierge team has helped my organization by having that team and security on hand. They only get in touch if something requires attention and do not contact me with every single alert. The benefit is validating those incidents and reducing the overwhelming amount of alerts and incidents that do not necessarily mean anything. A lot of companies are understaffed and unable to handle that amount of threats or false positives. Again, it is quite expensive to have to pay for a team of salaries for an operations team.
I have noticed specific outcomes or metrics from Arctic Wolf Managed Detection and Response. I manage false positives, have network visibility, and receive guidance during potentially real incidents. The incident response support is commendable, and I would identify those three areas as the most valuable.
What needs improvement?
I cannot think of anything regarding how Arctic Wolf Managed Detection and Response can be improved.
For how long have I used the solution?
I have been using Arctic Wolf Managed Detection and Response for about two years.
What do I think about the stability of the solution?
Arctic Wolf Managed Detection and Response is stable.
What do I think about the scalability of the solution?
Arctic Wolf Managed Detection and Response can handle anything from a small to medium enterprise to mid to large enterprise. I am not certain how that works in terms of pricing or if there is a higher tier based on the amount of staff on the network, but from what I understand and my research during that time, it absolutely does scale.
How are customer service and support?
The customer support for Arctic Wolf Managed Detection and Response is very good, and I have no complaints.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Arctic Wolf Managed Detection and Response.
How was the initial setup?
My experience with Arctic Wolf Managed Detection and Response pricing, setup cost, and licensing is pretty good. The pricing was fair. The experience is good, and as I mentioned earlier, the onboarding was straightforward, and getting everything set up was guided through the integrations and tuning. It is not instant or at the flick of a switch, but once everything is dialed in, set up, and configured, it runs smoothly overall.
What was our ROI?
I have seen a return on investment with Arctic Wolf Managed Detection and Response. The benefit comes from the cost of the product compared to hiring a SOC team, which is enormous. Additionally, the time away from business as usual for an analyst to go through all the noisy alerts is very time-consuming, which translates to money. I do not have a metric for what that cost is, but it is there.
Which other solutions did I evaluate?
Before choosing Arctic Wolf Managed Detection and Response, I did not evaluate other options. I spoke to a few different vendors, but I did not go down the evaluation route. It was highly recommended to me by somebody whose opinion I trusted.
What other advice do I have?
My advice to others looking into using Arctic Wolf Managed Detection and Response is that it is a very good product. In comparison to other products, it is broader across the environment. It has a low operational burden, and overall, it is a very good product. It can definitely help reduce the difficulty of hiring and managing a whole full security operations team. I would rate this product an 8.5 out of 10.
Arctic Wolf Managed Detection and Response is a very good product, typically for mid-market to enterprise organizations that do not have a mature SOC. Companies that are smaller do not necessarily need a managed SOC or do not want to build one. I think it is really good for teams that are understaffed but exposed to real threats, and it is a good affordable product.