Sold by: 3Di Systems
3Di Engage for Citizen Engagement enables citizens to digitally request non-emergency services and interact with their city administration directly using current technologies.
Overview
More and more local governments are moving towards empowering citizens to interact digitally. Self-service transforms government by providing citizens with real-time access to information, allowing for personalization, and it saves valuable staff time and resources.
3Di Engage for Citizen Engagement enables citizens to digitally request non-emergency services and interact with their city administration directly using current technologies. 3Di Engage for Citizen Engagement provides a unique digital experience platform that is device-agnostic. Putting the information in the citizen's hands and make them digitally empowered in enabling a government to work better, leading to a digitally transformed city.
SERVICES NOTE: In addition to the annual subscription costs, one-time 3Di implementation services will be REQUIRED at an additional cost. Data migration and API integrations services are also available.
With the Services requirement, you will need to to receive a PRIVATE OFFER from 3Di. Please submit a Private Offer request to:
PRICING NOTE: Annual subscriptions for governments with greater than 10,000 annual service requests - please contact 3Di for a Private Offer.
Highlights
- A full-featured Citizen/Customer Relationship Management solution designed specifically for local government use to promote greater productivity, faster resolution, and data-driven management.
- Professional, proven mobile and portal designs that deliver a consistent, unified digital experience for all city services and all city users.
- A Service Request Management designed to improve a government's process efficiency, right from service intake through service fulfillment while providing real-time feedback and status.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | up to 2,500 ANNUAL service requests* | $12,000.00 |
Tier 2 | Up to 5,000 ANNUAL service requests* | $15,000.00 |
Tier 3 | Up to 10,000 ANNUAL service requests* | $18,000.00 |
Dimensions summary
You buy this platform through an annual contract priced by usage, not by number of users. The three tiers scale on the volume of yearly service requests you handle. Tier 1 covers up to 2,500 annual service requests. Tier 2 covers up to 5,000. Tier 3 covers up to 10,000. Pick the tier that matches your expected request volume. As your request volume grows, you move to a higher tier. Maintenance, operations, and support come with the subscription.
Top-of-mind questions for buyers
A service request is any request the public submits through the platform, such as reporting a pothole, applying for a permit, or paying a fine. Each submission counts as one request. Tiers meter the total volume of these requests you handle over a year.
Each tier covers a set ceiling of annual service requests. Tier 1 covers up to 2,500, Tier 2 up to 5,000, and Tier 3 up to 10,000. If your volume grows past your tier's ceiling, you move up to the next tier. Contact the vendor for details on how transitions are applied.
No. Pricing is based on the volume of annual service requests, not the number of user seats. You can add staff and public users without changing your tier. Only your yearly request volume decides which tier you need.
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Vendor refund policy
Either party may terminate this Agreement upon thirty (30) days' notice, if the other party materially breaches any of the terms or conditions of this Agreement. At the end of the thirty (30) days notice period, if there exists an unused balance of the annual subscription, that balance amount will be refunded within the following thirty (30) days.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
3Di handles all host monitoring, operations, and software upgrade support, both for all web and mobile applications. Engage solutions come with end-user support, which we call "Genie Hours". support@3disystems.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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