Listing Thumbnail

    monday service

     Info
    Sold by: monday.com 
    Deployed on AWS
    monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale. monday service allows any team to easily set up dedicated workflows to quickly change and scale with business needs without lengthy, costly development and implementation.
    4.4

    Overview

    Built on top of the monday.com Work OS platform, monday service allows teams to manage ticketing, projects, assets, and their knowledge base all in one place - allowing leaders to manage resources in a holistic way, and boosting cross-org collaboration with different support tiers teams, approvers, and vendors. The enterprise-grade platform has automations and AI building blocks that enable any team member to automate any service process, from creating self service experiences and ticket routing and tagging to sending notifications, communications, and CSAT surveys. Help desk members can significantly boost their productivity, allowing them to focus on strategic initiatives, and improve the organization's service operations with less resources. With multi-level permissions, increased visibility and advanced reporting capabilities that directly link to real-time activity of teams on the ground, IT leaders can make data-driven decisions, spot trends and risks, and deliver proactive service experiences. Organizations can enjoy seamless asynchronous collaboration and the ability to integrate with any third-party tool to align teams across departments, bridge informational silos and retain organizational information in one place

    Highlights

    • Built-in security and compliance: monday.com secures and protects the information of more than 200K customers worldwide with absolute transparency, including multi-level user permissions and granular audit logs that exceed the highest security standards without compromising user experience.
    • Tailored onboarding. Fast adoption: With monday.com, you will gain value from day one. The intuitive and easy-to-use platform and ongoing support allows your team can hit the ground running instantaneously.
    • Automate your workflows: Easily build custom code-free automations to save time, eliminate repetitive tasks, and allow your teams to focus on work that pushes your business forward. Instantly generate reports, create real-time updates between teams and tools, send notifications, and more.

    Details

    Delivery method

    Deployed on AWS
    New

    Introducing multi-product solutions

    You can now purchase comprehensive solutions tailored to use cases and industries.

    Multi-product solutions

    Features and programs

    Trust Center

    Trust Center
    Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.

    Buyer guide

    Gain valuable insights from real users who purchased this product, powered by PeerSpot.
    Buyer guide

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    monday service

     Info
    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    1-month contract (5)

     Info
    Dimension
    Description
    Cost/month
    Cost savings %
    50 monday service seats
    Unlock the power of monday service
    $44.00
    99%
    Automations
    Additional automation packages to maximize productivity, and streamline processes at scale without limits or interruptions.
    $10,560.00
    0%
    Guardian Security Package
    Advanced data protection and granular control
    $5,000.00
    0%
    Managed Services
    Proactive hands-on services to achieve faster time to value and exceed your business goals.
    $120,000.00
    0%
    Premium Support
    Premium support tier with senior dedicated reps and VIP care
    $10,000.00
    0%

    AI Insights

     Info

    Dimensions summary

    Pricing centers on a base package of 50 monday service seats, which unlocks the platform for your team. You then layer independent add-ons onto that base as your needs grow. Automations expands your automation capacity for higher-volume processes. The Guardian Security Package adds data protection and granular access controls. Managed Services provides hands-on guidance to speed up your setup and goals. Premium Support gives you a higher support tier with dedicated senior representatives. Each add-on is a separate unit you buy on top of seats, so you scale capacity, security, and service coverage separately.

    Top-of-mind questions for buyers

    The base package unlocks the platform for a team of 50 seats. A seat is an agent or team member who works on service tickets and workflows. External users who submit requests through the self-service customer portal are not seats; the platform supports portal access separately.
    Automations are measured as action packages that run repetitive tasks and integrations. When your volume grows past what you have, you buy additional Automations packages as separate units. This adds to your bill on top of seats. You scale automation capacity independently, without changing your seat count.
    Your seat base package is one line. Each add-on — Automations, Guardian Security Package, Managed Services, and Premium Support — is a separate unit that bills independently and adds to that base. No single add-on is required for another. Seats plus the add-ons you select combine into one total.
    monday.com+1
    Helpful?

    How can we make this page better?

    Tell us how we can improve this page, or report an issue with this product.
    Tell us how we can improve this page, or report an issue with this product.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    We're here for you, Get quick answers to your questions or contact our team

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

     Info
    Updated weekly
    By monday.com
    By Asana
    By Notion

    Accolades

     Info
    Top
    10
    In ITSM Solutions
    Top
    10
    In Sales & Marketing, Project Management, Collaboration & Productivity
    Top
    10
    In IT Support, Project Management

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    11 reviews
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Ticketing and Request Management
    Centralized ticketing system for managing and tracking service requests and incidents with SLA compliance capabilities
    Workflow Automation
    Code-free automation builder enabling custom workflows for ticket routing, tagging, notifications, and CSAT survey distribution
    Multi-level Access Control and Audit Logging
    Multi-level user permissions with granular audit logs for security and compliance management
    Integrated Knowledge Management
    Unified platform combining ticketing, projects, assets, and knowledge base management in a single interface
    Real-time Reporting and Analytics
    Advanced reporting capabilities with real-time activity visibility and data-driven insights for trend identification and proactive service delivery
    Cross-Application Data Integration
    Seamlessly connects work management platform with external applications including Salesforce, Outlook, SharePoint, Google Drive, and Gmail to access and unify data across tools without switching applications.
    AI-Powered Workflow Automation
    Enables design and deployment of AI-powered workflows and agents that coordinate work across multiple teams and tools with no-code requirements.
    Real-Time Data Access and Insights
    Provides access to real-time data and actionable insights from connected applications directly within dashboards and work management interfaces.
    Secure Cross-App Permissions Management
    Implements one-time setup with secure permission handling for connecting multiple third-party applications and accessing their data.
    Portfolio and Project Visibility
    Aggregates budget data, stakeholder communications, project documentation, and technical information into comprehensive portfolio dashboards for centralized oversight.
    Integrated Workspace Platform
    Connects projects, documents, and knowledge management into a single unified space with integrated workflows and centralized information hub
    Collaborative Document Editing
    Provides drag-and-drop editor with infinite canvas supporting text, images, video, calendars, and connected app content for collaborative writing and information sharing
    Project and Task Management
    Enables management of projects, to-do lists, task boards, trackers, timelines, roadmaps, and goals within a single workspace
    Knowledge Base System
    Includes wiki functionality that consolidates company-wide collective knowledge into organized, searchable information accessible to all team members
    No-Code Customization Framework
    Offers customizable workflows and no-code building blocks allowing users to configure and create processes without requiring technical expertise

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.4
    31 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    68%
    32%
    0%
    0%
    0%
    4 AWS reviews
    |
    27 external reviews
    External reviews are from G2  and PeerSpot .
    Banking

    Streamlined Development Workflows in One Collaborative Workspace

    Reviewed on Aug 10, 2026
    Review provided by G2
    What do you like best about the product?
    What I like best about monday dev is how it brings product, development, and project management activities into a single, collaborative workspace. Instead of tracking work across multiple tools, teams can manage roadmaps, sprint planning, bug tracking, feature requests, and task execution in one platform, which improves visibility and reduces communication gaps.

    The customizable boards and workflow automation capabilities are especially valuable. Automated updates, status changes, notifications, and task assignments help reduce manual administration and ensure development work continues moving through the pipeline without constant follow-up. This saves time and helps teams stay focused on delivering value rather than managing processes.

    I also appreciate the visual project tracking and reporting features. Teams can quickly see sprint progress, development priorities, blockers, and workload distribution through dashboards and customizable views. Having real-time visibility into project status makes it easier to identify risks early and keep stakeholders informed without creating separate reports.

    Another significant benefit is the platform's ability to improve cross-functional collaboration. Product managers, developers, QA teams, and business stakeholders can all work from the same source of truth, which reduces misunderstandings and improves alignment on priorities. An unexpected benefit has been how easily non-technical stakeholders can follow project progress and contribute feedback without needing to learn complex development tools.

    Overall, monday dev helps streamline software development workflows, improve transparency, reduce manual coordination, and keep teams aligned from planning through delivery.
    What do you dislike about the product?
    While monday dev is highly flexible and effective for project tracking and cross-functional collaboration, some development-specific capabilities are not as deep as those found in dedicated engineering management tools. Teams with more complex software development processes may find themselves relying on integrations with other platforms for advanced backlog management, release planning, or engineering analytics.

    Another challenge is that the platform's flexibility can create a learning curve when configuring more advanced workflows. Building sprint structures, automations, dashboards, and reporting views often requires time and experimentation to ensure they align with the team's development methodology. More guided setup options and additional development-focused templates would help teams get up and running faster.

    Reporting and metrics are useful, but generating deeper insights into engineering performance, cycle times, delivery trends, and team velocity can require significant customization. More out-of-the-box development analytics and AI-driven recommendations would make it easier for teams and leaders to identify risks, bottlenecks, and opportunities for improvement.

    Additionally, as projects grow in size and complexity, boards can sometimes become difficult to manage without careful organization. Enhanced filtering, dependency visualization, and portfolio-level views would help teams maintain visibility across multiple development initiatives.

    Overall, monday dev provides excellent collaboration and workflow management capabilities, but further investment in advanced engineering insights, development-specific functionality, onboarding guidance, and large-scale project management would make it even more powerful for software development teams.
    What problems is the product solving and how is that benefiting you?
    Before using monday dev, our team struggled with keeping development work, project updates, stakeholder requests, and sprint planning synchronized across multiple tools. Information was often spread across emails, spreadsheets, and separate project management platforms, making it difficult to track progress, identify blockers, and maintain alignment between technical and non-technical teams.

    With monday dev, we now have a centralized workspace where product roadmaps, development tasks, bug tracking, sprint activities, and project updates are managed in one place. This has given the team greater visibility into priorities, ownership, and project status, reducing confusion and minimizing the risk of tasks being overlooked.

    Automated workflows have been particularly valuable. We can automate status updates, notifications, task assignments, and approval processes, which reduces manual coordination and saves several hours each week that were previously spent on administrative follow-up. Teams can spend more time focused on development work and less time managing project logistics.

    The platform has also improved collaboration between developers, project managers, product owners, QA teams, and business stakeholders. Everyone has access to the same real-time information, making it easier to communicate priorities, address issues quickly, and make informed decisions. As a result, projects move forward more efficiently, and stakeholders have greater confidence in project timelines and delivery progress.

    Overall, monday dev solves challenges related to fragmented project tracking, limited visibility, and inefficient coordination. The result has been better team alignment, faster issue resolution, improved accountability, and meaningful time savings through automation and centralized project management.
    Anonymous

    Practical and Efficient for Project Management

    Reviewed on Aug 07, 2026
    Review provided by G2
    What do you like best about the product?
    I like that monday dev is practical to use. Additionally, I believe that the automations help a lot and the initial setup was quite simple.
    What do you dislike about the product?
    I feel that there could be more updates.
    What problems is the product solving and how is that benefiting you?
    Monday Dev helps centralize the team's activities and is practical to use. The automations greatly facilitate project management.
    Anonymous

    Centralize Demands with Useful Hierarchies

    Reviewed on Aug 07, 2026
    Review provided by G2
    What do you like best about the product?
    I like the hierarchy functionality in monday dev. I think it's a way to centralize diverse demands, maintaining the level of importance and impact for the area. Additionally, the initial setup of monday dev was easy to do.
    What do you dislike about the product?
    I think it's a product that receives few updates, which ends up leaving it behind compared to other products.
    What problems is the product solving and how is that benefiting you?
    I use monday dev to centralize technical project demands, maintaining the hierarchy of importance and impact for the area.
    kappy_ o.

    monday Dev Keeps Our Development Process Organized and Visible

    Reviewed on Aug 05, 2026
    Review provided by G2
    What do you like best about the product?
    I like monday Dev since it brings our entire development process into one place.Its development backlog helps us organize and prioritize work clearly.Also its sprint panning make it easy to set goals and track progress each cycle.Also its PMO boarfs gives leadership visibility into project status and resources.
    What do you dislike about the product?
    No cons!just a happy user of Monday dev.
    What problems is the product solving and how is that benefiting you?
    It have clear development backlog that keeps all tasks organized and prioritized in one place.
    Banking

    Monday.com Transformed Our Collaboration with Flexible Boards, Automations, and Integrations

    Reviewed on Aug 04, 2026
    Review provided by G2
    What do you like best about the product?
    We’ve been using Monday.com across several areas of our organization, and it has become one of the most valuable tools we rely on for project management, process tracking, and cross-department collaboration. One of its biggest strengths is flexibility. We’ve been able to build custom boards for employee onboarding and offboarding, quality control, employee engagement initiatives, project tracking, and recognition programs—all without needing custom development.

    The user interface is one of my favorite parts of the platform. Drag-and-drop functionality, customizable columns, multiple board views, and color-coded statuses make it easy to organize complex workflows while keeping everything visually intuitive. Instead of managing projects through long email chains or spreadsheets, our teams can quickly see where work stands, who owns each task, and what needs attention next. Automations have also saved countless hours by removing repetitive manual updates and notifications.

    Integrations have been another major benefit. Connecting Monday.com with Microsoft Teams, Outlook, and other tools has streamlined communication and reduced duplicate work. Rather than switching between multiple platforms throughout the day, more of our project information stays centralized, which makes it easier for everyone to stay aligned.

    Performance has been consistently reliable, even with large boards containing hundreds of items and multiple automations running at the same time. Boards load quickly, updates happen in real time, and collaboration across departments has been smooth. Having everyone working from the same source of truth has significantly reduced confusion and missed tasks.

    From a return-on-investment perspective, Monday.com has absolutely paid for itself. The time saved through automations, standardized workflows, and improved visibility has allowed our team to focus on higher-value work instead of administrative tasks. We’ve also replaced several manual tracking processes and spreadsheets with centralized, automated workflows that are easier to maintain and scale.

    Onboarding was straightforward, and the extensive knowledge base, webinars, and community resources made it easy to learn more advanced features over time. Whenever we’ve needed assistance, support has been responsive and knowledgeable, helping us resolve issues quickly or find better ways to build what we were trying to accomplish.

    One of the most pleasant surprises has been how adaptable the platform is. We initially implemented it for basic project management, but we’ve since expanded it to support HR processes, employee recognition, surveys, quality assurance tracking, process improvement initiatives, and reporting dashboards. As our needs have evolved, we’ve rarely felt limited by the software.

    The newer AI capabilities have also been a welcome addition. AI-generated summaries, writing assistance, and intelligent workflow suggestions help reduce administrative work and make it easier to keep projects moving. While we’re still exploring everything the AI features can do, they’ve already started improving efficiency by helping us summarize updates and draft content more quickly.

    Overall, Monday.com has transformed how our organization manages work. It has improved visibility across teams, reduced manual effort through automation, increased accountability, and made collaboration much more efficient. The combination of flexibility, ease of use, powerful automation, integrations, and ongoing innovation makes it a platform I would confidently recommend to organizations looking to streamline operations and strengthen team collaboration.
    What do you dislike about the product?
    The only thing I dislike about Monday dev is the inability to have information shared across boards consistently.
    What problems is the product solving and how is that benefiting you?
    Monday Dev has helped us solve one of our biggest challenges: keeping projects, requests, and communication organized in a single place. Before using it, we relied heavily on emails, spreadsheets, and manual follow-ups, which made it easy for tasks to get overlooked or for people to work from outdated information.

    Now we have a centralized workspace where everyone can see project status, priorities, ownership, and deadlines in real time. Features like automations, status tracking, dependencies, dashboards, and customizable workflows have significantly reduced the manual effort needed to keep projects moving forward.

    For me, the biggest benefit has been improved visibility and accountability. Instead of spending time chasing updates or putting reports together, I can quickly see where each project stands and spot bottlenecks before they turn into bigger issues. Automated notifications and task assignments also help ensure work doesn’t fall through the cracks, so our team can spend more time completing projects and less time managing them.

    Overall, Monday Dev has strengthened collaboration, increased efficiency, and provided a more streamlined and transparent way to manage our work.
    View all reviews