Sold by: monday.com
Deployed on AWS
monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale. monday service allows any team to easily set up dedicated workflows to quickly change and scale with business needs without lengthy, costly development and implementation.
Overview
Built on top of the monday.com Work OS platform, monday service allows teams to manage ticketing, projects, assets, and their knowledge base all in one place - allowing leaders to manage resources in a holistic way, and boosting cross-org collaboration with different support tiers teams, approvers, and vendors. The enterprise-grade platform has automations and AI building blocks that enable any team member to automate any service process, from creating self service experiences and ticket routing and tagging to sending notifications, communications, and CSAT surveys. Help desk members can significantly boost their productivity, allowing them to focus on strategic initiatives, and improve the organization's service operations with less resources. With multi-level permissions, increased visibility and advanced reporting capabilities that directly link to real-time activity of teams on the ground, IT leaders can make data-driven decisions, spot trends and risks, and deliver proactive service experiences. Organizations can enjoy seamless asynchronous collaboration and the ability to integrate with any third-party tool to align teams across departments, bridge informational silos and retain organizational information in one place
Highlights
- Built-in security and compliance: monday.com secures and protects the information of more than 200K customers worldwide with absolute transparency, including multi-level user permissions and granular audit logs that exceed the highest security standards without compromising user experience.
- Tailored onboarding. Fast adoption: With monday.com, you will gain value from day one. The intuitive and easy-to-use platform and ongoing support allows your team can hit the ground running instantaneously.
- Automate your workflows: Easily build custom code-free automations to save time, eliminate repetitive tasks, and allow your teams to focus on work that pushes your business forward. Instantly generate reports, create real-time updates between teams and tools, send notifications, and more.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
50 monday service seats | Unlock the power of monday service | $40,800.00 |
Automations | Additional automation packages to maximize productivity, and streamline processes at scale without limits or interruptions. | $10,560.00 |
Guardian Security Package | Advanced data protection and granular control | $5,000.00 |
Managed Services | Proactive hands-on services to achieve faster time to value and exceed your business goals. | $120,000.00 |
Premium Support | Premium support tier with senior dedicated reps and VIP care | $10,000.00 |
Legal
Vendor terms and conditions
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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In Sales & Marketing, Project Management, Collaboration & Productivity
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Workflow Automation
Code-free automation capabilities with ability to generate reports, create real-time updates, and send notifications across teams and tools
Multi-Level Access Control
Enterprise-grade platform with multi-level user permissions and granular audit logs for comprehensive security management
Service Management Platform
Integrated ticketing, project, asset, and knowledge base management system with cross-organizational collaboration features
AI-Powered Service Operations
AI building blocks enabling automated service processes including ticket routing, tagging, and self-service experiences
Advanced Reporting Capabilities
Real-time activity tracking with comprehensive reporting tools for data-driven decision making and trend identification
Workflow Management
"Provides cross-functional workflow coordination and process automation capabilities"
Goal Alignment System
"Enables organizational goal tracking and alignment across multiple team levels"
Security Infrastructure
"Offers advanced admin controls with 99.9% SLA uptime and certified data security mechanisms"
Collaboration Integration
"Supports integration of critical business tools into a unified work management platform"
Productivity Analytics
"Delivers actionable insights to enhance individual and team performance tracking"
Knowledge Management
Centralized knowledge base that consolidates company information into easily discoverable resources
Project Management
Integrated workspace for planning, executing, and tracking projects with task boards, timelines, and roadmaps
Collaborative Documentation
Drag-and-drop editor with infinite canvas supporting text, images, video, calendars, and cross-app content integration
Workflow Customization
No-code building blocks enabling flexible and personalized workflow configurations
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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1438 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
John B.
Superbe ajout à l'excellent monday.com déjà existant.
Reviewed on Jun 09, 2025
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
Collaboration d'équipe et fonctionnalités pour les sprints des développeurs. Facile à utiliser.
Que n’aimez-vous pas à propos de the product?
Cela peut parfois rendre les choses légèrement complexes si vous ne connaissez pas votre chemin.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Aide à accomplir les tâches et à ne pas laisser les choses de côté
Gestion de l'éducation
Gestion de projet agile avec des fonctionnalités robustes, mais accompagnée d'une courbe d'apprentissage et d'un coût plus élevé.
Reviewed on May 09, 2025
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
La plateforme prend en charge les méthodologies Agile avec des outils intégrés pour la gestion des sprints, des tableaux Kanban, des rétrospectives et la planification de la feuille de route, permettant aux équipes de planifier, suivre et itérer efficacement.
Que n’aimez-vous pas à propos de the product?
Bien que monday dev soit puissant, il a une courbe d'apprentissage plus raide pour les fonctionnalités avancées et les personnalisations complexes, ce qui peut être chronophage pour les nouveaux utilisateurs ou les équipes peu familières avec de telles plateformes. Actions très limitées dans le plan Standard.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Il dispose de modèles pour gérer des projets en utilisant des méthodes Agile, Kanban ou personnalisées.
Anaïs N.
Monday dev est un excellent complément à la gestion du travail
Reviewed on May 08, 2025
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
J'aime les fonctionnalités pour gérer les sprints et la charge de travail de l'équipe. Le modèle prêt à l'emploi est très facile à utiliser et nous a aidés à améliorer notre travail.
Que n’aimez-vous pas à propos de the product?
Je souhaite que l'intégration de GitLab fonctionne mieux, nous avons du mal à établir un lien fonctionnel entre GitLab et Monday.com.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Cela nous aide à organiser nos tâches planifiées et les demandes de dernière minute. J'apprécie la facilité avec laquelle il est possible de créer des tableaux de bord/rapports pour la direction.
Jon P.
Monday.com idéal pour les startups
Reviewed on May 07, 2025
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
Monday.com est la plateforme la plus utilisée dans notre organisation. C'est excellent pour créer nos processus et flux de travail, c'est flexible et facile à utiliser.
Que n’aimez-vous pas à propos de the product?
Les performances de l'interface utilisateur peuvent être lentes par moments.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Il nous aide à gérer notre processus Scrum pour développer nos produits, nous l'utilisons pour la gestion de la relation client et le contrôle des processus commerciaux courants. Il nous aide également à créer facilement des tableaux de bord et à suivre les indicateurs clés de performance (KPI).
Richard S.
Super outil de développement
Reviewed on May 06, 2025
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
En ajoutant les bonnes automatisations, vous aurez l'outil de développement parfait. Certaines choses/tableaux sont déjà préréglés et prêts à commencer le travail. Intégrations très faciles à utiliser.
Que n’aimez-vous pas à propos de the product?
Rien à redire ici. Le prix est juste pour ce produit, si vous utilisez Monday pour la gestion de projet et avez également une équipe de développement, n'hésitez pas à l'essayer.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Utilisation pour le suivi des bogues et les tâches de développement générales.