Sold by: monday.comÂ
Deployed on AWS
monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale. monday service allows any team to easily set up dedicated workflows to quickly change and scale with business needs without lengthy, costly development and implementation.
4.7
Overview
Built on top of the monday.com Work OS platform, monday service allows teams to manage ticketing, projects, assets, and their knowledge base all in one place - allowing leaders to manage resources in a holistic way, and boosting cross-org collaboration with different support tiers teams, approvers, and vendors. The enterprise-grade platform has automations and AI building blocks that enable any team member to automate any service process, from creating self service experiences and ticket routing and tagging to sending notifications, communications, and CSAT surveys. Help desk members can significantly boost their productivity, allowing them to focus on strategic initiatives, and improve the organization's service operations with less resources. With multi-level permissions, increased visibility and advanced reporting capabilities that directly link to real-time activity of teams on the ground, IT leaders can make data-driven decisions, spot trends and risks, and deliver proactive service experiences. Organizations can enjoy seamless asynchronous collaboration and the ability to integrate with any third-party tool to align teams across departments, bridge informational silos and retain organizational information in one place
Highlights
- Built-in security and compliance: monday.com secures and protects the information of more than 200K customers worldwide with absolute transparency, including multi-level user permissions and granular audit logs that exceed the highest security standards without compromising user experience.
- Tailored onboarding. Fast adoption: With monday.com, you will gain value from day one. The intuitive and easy-to-use platform and ongoing support allows your team can hit the ground running instantaneously.
- Automate your workflows: Easily build custom code-free automations to save time, eliminate repetitive tasks, and allow your teams to focus on work that pushes your business forward. Instantly generate reports, create real-time updates between teams and tools, send notifications, and more.
Details
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Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
50 monday service seats | Unlock the power of monday service | $40,800.00 |
Automations | Additional automation packages to maximize productivity, and streamline processes at scale without limits or interruptions. | $10,560.00 |
Guardian Security Package | Advanced data protection and granular control | $5,000.00 |
Managed Services | Proactive hands-on services to achieve faster time to value and exceed your business goals. | $120,000.00 |
Premium Support | Premium support tier with senior dedicated reps and VIP care | $10,000.00 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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10
In ITSM Solutions
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10
In Sales & Marketing, Project Management, Collaboration & Productivity
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10
In IT Support, Project Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Workflow Automation
Code-free automation capabilities with ability to generate reports, create real-time updates, and send notifications across teams and tools
Multi-Level Access Control
Enterprise-grade platform with multi-level user permissions and granular audit logs for comprehensive security management
Service Management Platform
Integrated ticketing, project, asset, and knowledge base management system with cross-organizational collaboration features
AI-Powered Service Operations
AI building blocks enabling automated service processes including ticket routing, tagging, and self-service experiences
Advanced Reporting Capabilities
Real-time activity tracking with comprehensive reporting tools for data-driven decision making and trend identification
Cross-Application Data Integration
Seamlessly connects work data from multiple applications like Salesforce, Outlook, SharePoint, Google Drive, and Gmail
AI-Powered Workflow Automation
Enables design of AI-powered workflows and agents without coding, unifying teams and tools
Real-Time Data Synchronization
Provides instant access to cross-app data with secure, one-time setup and permissions
Collaborative Work Management
Supports coordinating workflows across teams with integrated project tracking and goal alignment capabilities
Multi-Platform Workflow Intelligence
Enables comprehensive insights by aggregating data from various enterprise applications for enhanced decision-making
Knowledge Management
Centralized knowledge base that consolidates company information into easily discoverable resources
Project Management
Integrated workspace for planning, executing, and tracking projects with task boards, timelines, and roadmaps
Collaborative Documentation
Drag-and-drop editor with infinite canvas supporting text, images, video, calendars, and cross-app content integration
Workflow Customization
No-code building blocks enabling flexible and personalized workflow configurations
Standard contract
No
No
No
Customer reviews
Jacky B.
Streamlines Team Sprints with Ease
Reviewed on Nov 18, 2025
Review provided by G2
What do you like best about the product?
I use monday dev at work to structure our sprints, projects, and tasks, and I find it incredibly beneficial for providing a clear and comprehensive overview of our work. This overview is pivotal as it ensures transparency within our team; everyone understands what their colleagues are working on, which enhances our efficiency and coordination. I particularly appreciate the product's ease of use, as it simplifies our processes. Additionally, the ability to create tasks, utilize automation, and distribute work among team members stands out as highly valuable, allowing us to streamline operations and work collaboratively with ease.
What do you dislike about the product?
I find that some tasks can't be completed until others are finished, and this limitation reduces the flexibility in task dependency management. It would be beneficial to have more advanced functionalities to manage these task sequences effectively.
What problems is the product solving and how is that benefiting you?
I use Monday Dev to define sprints, projects, and tasks, providing a nice overview that keeps the team aligned on who’s working on what, making it easy to manage and split tasks with automations.
Jens M.
Seamless Sprint Management with Perfect Integration
Reviewed on Nov 10, 2025
Review provided by G2
What do you like best about the product?
I really appreciate monday dev as it provides an excellent overview of tasks and planning, which is crucial for managing our sprints effectively. The ability to prioritize tasks and connect them with epics has truly enhanced how we monitor progress. One of the standout features for me is the ability to start sprints, which offers a structured approach to our work. Additionally, it's incredibly beneficial to have monday dev connect with other boards from different workspaces, especially since we also use Monday Work Management. This integration would not have been possible without monday dev. The initial setup was straightforward, particularly because we were already familiar with Monday Work Management and the use of templates further simplified the process. Overall, my experience with monday dev has been extremely positive, and I find it to be a valuable tool in our work processes.
What do you dislike about the product?
-
What problems is the product solving and how is that benefiting you?
I use monday dev for better task overview and planning, prioritizing tasks, and connecting them with epics. It greatly enhances our ability to monitor progress and integrates well with our other workspaces.
Biotechnology
monday dev: Excellent for Project Management
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
What I really appreciate about Monday dev is that it feels like a blend of Google Docs with a wide array of project management and tracking tools. Its collaborative features are especially valuable for managers and anyone involved in cross-functional work. Using it has taught me a great deal about the fundamentals of project management, making it a tool I truly value.
What do you dislike about the product?
The integrations with other apps and AI tools still need improvement. Although these features are promoted within the app, I haven't found them to be practical in real-world use. Another drawback, which many people can probably relate to in today's digital environment, is the inconvenience of switching between my main app, Slack, and Monday. Since Slack now offers many of the same features as Monday.com, such as boards and lists, I tend to use Slack's versions just to avoid the hassle of moving between different apps.
What problems is the product solving and how is that benefiting you?
Project management and consolidating multiple resources into a unified place. It also allows for significantly easier version control and collaboration than traditional tools, such as Microsoft Word.
RaĂşl N.
Great tool to keep projects on track
Reviewed on Nov 05, 2025
Review provided by G2
What do you like best about the product?
What I like best about monday dev is how easy it makes it to keep everything organized and visible for the whole team. You can track progress, assign tasks, and see updates in real time without having to chase people for info. It just keeps projects moving smoothly and helps everyone stay on the same page.
What do you dislike about the product?
I think sometimes monday dev can feel a bit slow or confusing when you’re trying to find specific settings or features. There’s so many options that it takes a bit to get used to it, and some things could be more intuitive
What problems is the product solving and how is that benefiting you?
monday dev helps us bring together the design, development, project management, and business analysis teams so we can all interact in the same space and work on the same project. It makes it easier to keep track of progress, updates, and priorities without losing communication between areas.
Maysa R.
Powerful once you get past the setup curve
Reviewed on Nov 05, 2025
Review provided by G2
What do you like best about the product?
What I like most about monday dev is how it combines agile project management with real-time visibility into the team’s progress. The integration with GitHub and the engineering performance dashboard make it incredibly easy to track velocity, spot bottlenecks, and keep everyone aligned. It turns complex development cycles into clear, actionable insights.
What do you dislike about the product?
What I dislike about monday dev is that the setup and customization process can feel overwhelming at first. There are many automations and views to configure, and it takes some time before everything flows smoothly. Once the initial learning curve is over, though, it becomes much easier to manage.
What problems is the product solving and how is that benefiting you?
At Scalya Growth, monday dev has been a game-changer in aligning our marketing, product, and tech teams. We use it to manage client projects, track development sprints, and connect tasks directly to campaign deliverables. It solved our biggest problem: lack of visibility between departments. Now, everyone works from the same source of truth, and we can clearly see what’s moving, what’s blocked, and what’s generating results. This clarity has improved communication, accountability, and overall delivery speed for our clients.