Sold by: monday.comÂ
Deployed on AWS
monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale. monday service allows any team to easily set up dedicated workflows to quickly change and scale with business needs without lengthy, costly development and implementation.
Overview
Built on top of the monday.com Work OS platform, monday service allows teams to manage ticketing, projects, assets, and their knowledge base all in one place - allowing leaders to manage resources in a holistic way, and boosting cross-org collaboration with different support tiers teams, approvers, and vendors. The enterprise-grade platform has automations and AI building blocks that enable any team member to automate any service process, from creating self service experiences and ticket routing and tagging to sending notifications, communications, and CSAT surveys. Help desk members can significantly boost their productivity, allowing them to focus on strategic initiatives, and improve the organization's service operations with less resources. With multi-level permissions, increased visibility and advanced reporting capabilities that directly link to real-time activity of teams on the ground, IT leaders can make data-driven decisions, spot trends and risks, and deliver proactive service experiences. Organizations can enjoy seamless asynchronous collaboration and the ability to integrate with any third-party tool to align teams across departments, bridge informational silos and retain organizational information in one place
Highlights
- Built-in security and compliance: monday.com secures and protects the information of more than 200K customers worldwide with absolute transparency, including multi-level user permissions and granular audit logs that exceed the highest security standards without compromising user experience.
- Tailored onboarding. Fast adoption: With monday.com, you will gain value from day one. The intuitive and easy-to-use platform and ongoing support allows your team can hit the ground running instantaneously.
- Automate your workflows: Easily build custom code-free automations to save time, eliminate repetitive tasks, and allow your teams to focus on work that pushes your business forward. Instantly generate reports, create real-time updates between teams and tools, send notifications, and more.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
50 monday service seats | Unlock the power of monday service | $40,800.00 |
Automations | Additional automation packages to maximize productivity, and streamline processes at scale without limits or interruptions. | $10,560.00 |
Guardian Security Package | Advanced data protection and granular control | $5,000.00 |
Managed Services | Proactive hands-on services to achieve faster time to value and exceed your business goals. | $120,000.00 |
Premium Support | Premium support tier with senior dedicated reps and VIP care | $10,000.00 |
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Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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In Sales & Marketing, Project Management, Collaboration & Productivity
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Workflow Automation
Code-free automation capabilities with ability to generate reports, create real-time updates, and send notifications across teams and tools
Multi-Level Access Control
Enterprise-grade platform with multi-level user permissions and granular audit logs for comprehensive security management
Service Management Platform
Integrated ticketing, project, asset, and knowledge base management system with cross-organizational collaboration features
AI-Powered Service Operations
AI building blocks enabling automated service processes including ticket routing, tagging, and self-service experiences
Advanced Reporting Capabilities
Real-time activity tracking with comprehensive reporting tools for data-driven decision making and trend identification
Cross-Application Data Integration
Seamless connection and indexing of data from multiple enterprise applications like Salesforce, Outlook, SharePoint, Google Drive, and Gmail
AI-Powered Workflow Automation
No-code AI workflow design capabilities that enable unified team and tool integration with real-time data processing
Enterprise Collaboration Platform
Advanced work management platform supporting cross-functional coordination with AI-assisted task and project management
Secure Multi-Tenant Architecture
Scalable infrastructure supporting organizational goal alignment with enterprise-grade security and permissions management
Intelligent Data Indexing
Advanced cross-app data retrieval and contextual information aggregation using AI-driven indexing technologies
Knowledge Management
Centralized knowledge base that consolidates company information into easily discoverable resources
Project Management
Integrated workspace for planning, executing, and tracking projects with task boards, timelines, and roadmaps
Collaborative Documentation
Drag-and-drop editor with infinite canvas supporting text, images, video, calendars, and cross-app content integration
Workflow Customization
No-code building blocks enabling flexible and personalized workflow configurations
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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1447 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Julio C.
Monday, an essential task management tool for my day-to-day!
Reviewed on Aug 13, 2025
Review provided by G2
What do you like best about the product?
I really like it because it is a tool that integrates everything I need to manage my tasks, my documents, and my deliveries during my workday.
What do you dislike about the product?
It has improved a lot, but we still have problems with support from the Monday team. For example, we have API integration with Power BI, and many of the updates that come in affect our semantic model, and we never get a solution from the Monday team. We always have to look for a solution in the community. As I am a Data Engineer, this is the point I see as most crucial and disruptive.
What problems is the product solving and how is that benefiting you?
The organization of the creation of our data products is fully managed via Monday. This organization of teams, tasks, and documents effectively guides the team and gives agility to the construction of our solutions. Today, Monday solves the problem of organization and visualization of team activities, which is common in many companies; the lack of workload visibility hinders the target and planning of teams, and at this point, Monday helps a lot.
Ben B.
Best project management tool I've used
Reviewed on Aug 11, 2025
Review provided by G2
What do you like best about the product?
It's clean and simple, yet robust and powerful.
What do you dislike about the product?
Somewhat confusing that it's separate from the other Monday.com tools.
What problems is the product solving and how is that benefiting you?
It helps my team track projects and communicate with one another. This makes our work feel more streamlined and ensures nothing falls through the cracks.
Paper & Forest Products
Project Managers Dream Work OS
Reviewed on Aug 05, 2025
Review provided by G2
What do you like best about the product?
What I like best about monday dev is the cross collaboration with monday work management.
What do you dislike about the product?
What I dislike is the inability to customize monday dev board templates.
What problems is the product solving and how is that benefiting you?
Monday dev is solving several challenges like cross collaboration between our dev team and the marketing/brand. This is a huge benefit to the company as our main initiatives are focused across several departments, and we can easily collaborate and raise any issues through monday dev/work management.
Information Technology and Services
Good
Reviewed on Aug 05, 2025
Review provided by G2
What do you like best about the product?
I like how monday dev combines flexibility with structure. The customizable boards, multiple views (Kanban, Gantt, timeline), and automations make it easy to adapt workflows to our team’s needs without losing clarity. I also appreciate the seamless collaboration features—comments, mentions, and real-time updates keep everyone aligned, even across different time zones.
What do you dislike about the product?
While monday dev is powerful, some advanced features require a bit of a learning curve to set up effectively. The pricing can also be high for smaller teams, especially if you need access to premium views or automations. Additionally, offline functionality is limited, which can be challenging when working without a stable internet connection.
What problems is the product solving and how is that benefiting you?
monday dev helps us centralize and streamline bug tracking and project management for highly technological projects and complex platforms. It allows our team to log, prioritize, and monitor issues in real time while keeping all related documentation and discussions in one place. The customizable workflows and automations ensure that critical bugs are addressed quickly, while the multiple project views make it easy to track progress across different development streams. This has improved our response time, reduced miscommunication, and increased overall project efficiency.
Carina d.
Helped get dev team organised and our sprints running like clockwork
Reviewed on Aug 05, 2025
Review provided by G2
What do you like best about the product?
Before using monday we were using a kanban view and projects just never moved. Since switching to Monday - first the normal work management platform and then going to Dev workspace has increased productivity in leaps and bounds. Real time views of how projects are tracking and makes sprint planning so much easier. We use this platform on a daily basis and has become the foundation of the team. It was so easy to implement and to understand - really a very user friendly experience and could easily integrate with our other platforms like outlook mail and calendar. The customer support is phenomenal and they have never not been able to assist me with a query
What do you dislike about the product?
because we rely so heavily on the system, the odd downtime freaks everyone out. but luckily it is never for a long period of time and has happened only twice since we started using it
What problems is the product solving and how is that benefiting you?
Time management and Planning mostly