Sold by: monday.com
Deployed on AWS
monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale. monday service allows any team to easily set up dedicated workflows to quickly change and scale with business needs without lengthy, costly development and implementation.
4.3
Overview
Built on top of the monday.com Work OS platform, monday service allows teams to manage ticketing, projects, assets, and their knowledge base all in one place - allowing leaders to manage resources in a holistic way, and boosting cross-org collaboration with different support tiers teams, approvers, and vendors. The enterprise-grade platform has automations and AI building blocks that enable any team member to automate any service process, from creating self service experiences and ticket routing and tagging to sending notifications, communications, and CSAT surveys. Help desk members can significantly boost their productivity, allowing them to focus on strategic initiatives, and improve the organization's service operations with less resources. With multi-level permissions, increased visibility and advanced reporting capabilities that directly link to real-time activity of teams on the ground, IT leaders can make data-driven decisions, spot trends and risks, and deliver proactive service experiences. Organizations can enjoy seamless asynchronous collaboration and the ability to integrate with any third-party tool to align teams across departments, bridge informational silos and retain organizational information in one place
Highlights
- Built-in security and compliance: monday.com secures and protects the information of more than 200K customers worldwide with absolute transparency, including multi-level user permissions and granular audit logs that exceed the highest security standards without compromising user experience.
- Tailored onboarding. Fast adoption: With monday.com, you will gain value from day one. The intuitive and easy-to-use platform and ongoing support allows your team can hit the ground running instantaneously.
- Automate your workflows: Easily build custom code-free automations to save time, eliminate repetitive tasks, and allow your teams to focus on work that pushes your business forward. Instantly generate reports, create real-time updates between teams and tools, send notifications, and more.
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Cost savings % |
|---|---|---|---|
50 monday service seats | Unlock the power of monday service | $44.00 | 99% |
Automations | Additional automation packages to maximize productivity, and streamline processes at scale without limits or interruptions. | $10,560.00 | 0% |
Guardian Security Package | Advanced data protection and granular control | $5,000.00 | 0% |
Managed Services | Proactive hands-on services to achieve faster time to value and exceed your business goals. | $120,000.00 | 0% |
Premium Support | Premium support tier with senior dedicated reps and VIP care | $10,000.00 | 0% |
Dimensions summary
Pricing centers on a base package of 50 monday service seats, which unlocks the platform for your team. You then layer independent add-ons onto that base as your needs grow. Automations expands your automation capacity for higher-volume processes. The Guardian Security Package adds data protection and granular access controls. Managed Services provides hands-on guidance to speed up your setup and goals. Premium Support gives you a higher support tier with dedicated senior representatives. Each add-on is a separate unit you buy on top of seats, so you scale capacity, security, and service coverage separately.
Top-of-mind questions for buyers
The base package unlocks the platform for a team of 50 seats. A seat is an agent or team member who works on service tickets and workflows. External users who submit requests through the self-service customer portal are not seats; the platform supports portal access separately.
Automations are measured as action packages that run repetitive tasks and integrations. When your volume grows past what you have, you buy additional Automations packages as separate units. This adds to your bill on top of seats. You scale automation capacity independently, without changing your seat count.
Your seat base package is one line. Each add-on — Automations, Guardian Security Package, Managed Services, and Premium Support — is a separate unit that bills independently and adds to that base. No single add-on is required for another. Seats plus the add-ons you select combine into one total.
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Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Ticketing and Request Management
Centralized ticketing system for managing and tracking service requests and incidents with SLA compliance capabilities
Workflow Automation
Code-free automation builder enabling custom workflows for ticket routing, tagging, notifications, and CSAT survey distribution
Multi-level Access Control and Audit Logging
Multi-level user permissions with granular audit logs for security and compliance management
Integrated Knowledge Management
Unified platform combining ticketing, projects, assets, and knowledge base management in a single interface
Real-time Reporting and Analytics
Advanced reporting capabilities with real-time activity visibility and data-driven insights for trend identification and proactive service delivery
Cross-Application Data Integration
Seamlessly connects work management platform with external applications including Salesforce, Outlook, SharePoint, Google Drive, and Gmail to access and unify data across tools without switching applications.
AI-Powered Workflow Automation
Enables design and deployment of AI-powered workflows and agents that coordinate work across multiple teams and tools with no-code requirements.
Real-Time Data Access and Insights
Provides access to real-time data and actionable insights from connected applications directly within dashboards and work management interfaces.
Secure Cross-App Permissions Management
Implements one-time setup with secure permission handling for connecting multiple third-party applications and accessing their data.
Portfolio and Project Visibility
Aggregates budget data, stakeholder communications, project documentation, and technical information into comprehensive portfolio dashboards for centralized oversight.
Integrated Workspace Platform
Connects projects, documents, and knowledge management into a single unified space with integrated workflows and centralized information hub
Collaborative Document Editing
Provides drag-and-drop editor with infinite canvas supporting text, images, video, calendars, and connected app content for collaborative writing and information sharing
Project and Task Management
Enables management of projects, to-do lists, task boards, trackers, timelines, roadmaps, and goals within a single workspace
Knowledge Base System
Includes wiki functionality that consolidates company-wide collective knowledge into organized, searchable information accessible to all team members
No-Code Customization Framework
Offers customizable workflows and no-code building blocks allowing users to configure and create processes without requiring technical expertise
Standard contract
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No
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Customer reviews
kappy_ o.
monday Dev Keeps Our Development Process Organized and Visible
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
I like monday Dev since it brings our entire development process into one place.Its development backlog helps us organize and prioritize work clearly.Also its sprint panning make it easy to set goals and track progress each cycle.Also its PMO boarfs gives leadership visibility into project status and resources.
What do you dislike about the product?
No cons!just a happy user of Monday dev.
What problems is the product solving and how is that benefiting you?
It have clear development backlog that keeps all tasks organized and prioritized in one place.
Banking
Monday.com Transformed Our Collaboration with Flexible Boards, Automations, and Integrations
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
We’ve been using Monday.com across several areas of our organization, and it has become one of the most valuable tools we rely on for project management, process tracking, and cross-department collaboration. One of its biggest strengths is flexibility. We’ve been able to build custom boards for employee onboarding and offboarding, quality control, employee engagement initiatives, project tracking, and recognition programs—all without needing custom development.
The user interface is one of my favorite parts of the platform. Drag-and-drop functionality, customizable columns, multiple board views, and color-coded statuses make it easy to organize complex workflows while keeping everything visually intuitive. Instead of managing projects through long email chains or spreadsheets, our teams can quickly see where work stands, who owns each task, and what needs attention next. Automations have also saved countless hours by removing repetitive manual updates and notifications.
Integrations have been another major benefit. Connecting Monday.com with Microsoft Teams, Outlook, and other tools has streamlined communication and reduced duplicate work. Rather than switching between multiple platforms throughout the day, more of our project information stays centralized, which makes it easier for everyone to stay aligned.
Performance has been consistently reliable, even with large boards containing hundreds of items and multiple automations running at the same time. Boards load quickly, updates happen in real time, and collaboration across departments has been smooth. Having everyone working from the same source of truth has significantly reduced confusion and missed tasks.
From a return-on-investment perspective, Monday.com has absolutely paid for itself. The time saved through automations, standardized workflows, and improved visibility has allowed our team to focus on higher-value work instead of administrative tasks. We’ve also replaced several manual tracking processes and spreadsheets with centralized, automated workflows that are easier to maintain and scale.
Onboarding was straightforward, and the extensive knowledge base, webinars, and community resources made it easy to learn more advanced features over time. Whenever we’ve needed assistance, support has been responsive and knowledgeable, helping us resolve issues quickly or find better ways to build what we were trying to accomplish.
One of the most pleasant surprises has been how adaptable the platform is. We initially implemented it for basic project management, but we’ve since expanded it to support HR processes, employee recognition, surveys, quality assurance tracking, process improvement initiatives, and reporting dashboards. As our needs have evolved, we’ve rarely felt limited by the software.
The newer AI capabilities have also been a welcome addition. AI-generated summaries, writing assistance, and intelligent workflow suggestions help reduce administrative work and make it easier to keep projects moving. While we’re still exploring everything the AI features can do, they’ve already started improving efficiency by helping us summarize updates and draft content more quickly.
Overall, Monday.com has transformed how our organization manages work. It has improved visibility across teams, reduced manual effort through automation, increased accountability, and made collaboration much more efficient. The combination of flexibility, ease of use, powerful automation, integrations, and ongoing innovation makes it a platform I would confidently recommend to organizations looking to streamline operations and strengthen team collaboration.
The user interface is one of my favorite parts of the platform. Drag-and-drop functionality, customizable columns, multiple board views, and color-coded statuses make it easy to organize complex workflows while keeping everything visually intuitive. Instead of managing projects through long email chains or spreadsheets, our teams can quickly see where work stands, who owns each task, and what needs attention next. Automations have also saved countless hours by removing repetitive manual updates and notifications.
Integrations have been another major benefit. Connecting Monday.com with Microsoft Teams, Outlook, and other tools has streamlined communication and reduced duplicate work. Rather than switching between multiple platforms throughout the day, more of our project information stays centralized, which makes it easier for everyone to stay aligned.
Performance has been consistently reliable, even with large boards containing hundreds of items and multiple automations running at the same time. Boards load quickly, updates happen in real time, and collaboration across departments has been smooth. Having everyone working from the same source of truth has significantly reduced confusion and missed tasks.
From a return-on-investment perspective, Monday.com has absolutely paid for itself. The time saved through automations, standardized workflows, and improved visibility has allowed our team to focus on higher-value work instead of administrative tasks. We’ve also replaced several manual tracking processes and spreadsheets with centralized, automated workflows that are easier to maintain and scale.
Onboarding was straightforward, and the extensive knowledge base, webinars, and community resources made it easy to learn more advanced features over time. Whenever we’ve needed assistance, support has been responsive and knowledgeable, helping us resolve issues quickly or find better ways to build what we were trying to accomplish.
One of the most pleasant surprises has been how adaptable the platform is. We initially implemented it for basic project management, but we’ve since expanded it to support HR processes, employee recognition, surveys, quality assurance tracking, process improvement initiatives, and reporting dashboards. As our needs have evolved, we’ve rarely felt limited by the software.
The newer AI capabilities have also been a welcome addition. AI-generated summaries, writing assistance, and intelligent workflow suggestions help reduce administrative work and make it easier to keep projects moving. While we’re still exploring everything the AI features can do, they’ve already started improving efficiency by helping us summarize updates and draft content more quickly.
Overall, Monday.com has transformed how our organization manages work. It has improved visibility across teams, reduced manual effort through automation, increased accountability, and made collaboration much more efficient. The combination of flexibility, ease of use, powerful automation, integrations, and ongoing innovation makes it a platform I would confidently recommend to organizations looking to streamline operations and strengthen team collaboration.
What do you dislike about the product?
The only thing I dislike about Monday dev is the inability to have information shared across boards consistently.
What problems is the product solving and how is that benefiting you?
Monday Dev has helped us solve one of our biggest challenges: keeping projects, requests, and communication organized in a single place. Before using it, we relied heavily on emails, spreadsheets, and manual follow-ups, which made it easy for tasks to get overlooked or for people to work from outdated information.
Now we have a centralized workspace where everyone can see project status, priorities, ownership, and deadlines in real time. Features like automations, status tracking, dependencies, dashboards, and customizable workflows have significantly reduced the manual effort needed to keep projects moving forward.
For me, the biggest benefit has been improved visibility and accountability. Instead of spending time chasing updates or putting reports together, I can quickly see where each project stands and spot bottlenecks before they turn into bigger issues. Automated notifications and task assignments also help ensure work doesn’t fall through the cracks, so our team can spend more time completing projects and less time managing them.
Overall, Monday Dev has strengthened collaboration, increased efficiency, and provided a more streamlined and transparent way to manage our work.
Now we have a centralized workspace where everyone can see project status, priorities, ownership, and deadlines in real time. Features like automations, status tracking, dependencies, dashboards, and customizable workflows have significantly reduced the manual effort needed to keep projects moving forward.
For me, the biggest benefit has been improved visibility and accountability. Instead of spending time chasing updates or putting reports together, I can quickly see where each project stands and spot bottlenecks before they turn into bigger issues. Automated notifications and task assignments also help ensure work doesn’t fall through the cracks, so our team can spend more time completing projects and less time managing them.
Overall, Monday Dev has strengthened collaboration, increased efficiency, and provided a more streamlined and transparent way to manage our work.
becky l.
monday dev Keeps Development Work Organized and Easy to Track
Reviewed on Aug 01, 2026
Review provided by G2
What do you like best about the product?
I like monday dev because it keeps all our development work in one place.I like it because its easy to track progress,manage tasks and collaborate without switching tools.its flexibility to adapt boards to our workflow makes the whole process smoother and more efficient.
What do you dislike about the product?
Some of its advanced features and integrations require a higher pricing tier.
What problems is the product solving and how is that benefiting you?
It keeps all the development work in one place so that i can manage projects more efficiently.
salma s.
All-in-One Planning and Tracking That Keeps Teams Aligned
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
What i like best about Monday dev is how it brings everything into one place.Its planning,development work and tracking all happen in the same workspace so teams do not have to switch between different tools.I also like how it makes project status clear with visual boards and automations which reduces confusion and saves time.Through this it has really helped our team to stay aligned on goals and deliver work faster.
What do you dislike about the product?
I have nothing that i dislike towards Monday dev.
What problems is the product solving and how is that benefiting you?
It keeps all planning,coding and tracking in one place so teams stay aligned and work faster.
Avani R.
One platform for planning,development and delivery..i recommend it..!!
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
I like Monday dev since it combines planning,tracking and collaboration in one place.It helps our teams to manage sprints,visualize progress and automate workflows which keeps everyone aligned and focused on delivering work efficiently.
What do you dislike about the product?
I honestly have no dislike towards Monday dev.
What problems is the product solving and how is that benefiting you?
It centralizes planning, development and tracking in one place which helps my team stay aligned and deliver faster.