EngageLab converges and connects globle numerous SMS service channels, achieving a wide communication range of more than 220 countries and regions and ensuring stable and effective messaging via intelligent routing, with an average SMS delivery rate of 98%.
EngageLab inteligently chooses optimized messaging channels to reduce sevice costs while guaranteeing high delivery rate. The platform charges by
actual messaging usage, supporting granular expense detail inquiry on certain cellphone numbers with transparency.
It offers high-quality SMS channels for message delivery within 5 seconds and a 99% delivery rate.
It helps you reach your customers at lower costs and more efficiently through intelligent sending strategies.
Highlights
Provide real-time SMS delivery and status record, and access transparent billing information
High-quality SMS channels for message delivery within 5 seconds and a 99% delivery rate
Provide extensive SMS channel resources, an intelligent operation and maintenance system, and automatic switching between multiple channels ensure the stability of SMS deliveries.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You fund your EngageLab SMS account through prepaid top-ups. Each dimension adds a fixed amount to your balance for sending messages. The options range from a $10 top-up up to a $10,000 top-up, with several set amounts in between. These are not tiers or feature levels. Every top-up funds the same SMS service; the only difference is how much credit you add at once. You draw down this balance as you send messages across supported countries. You can choose a smaller top-up to start or a larger one to reduce how often you refill.
Top-of-mind questions for buyers
What draws down my prepaid balance when I send messages?
Your balance decreases based on the messages you send across supported countries. Each message consumed reduces the credit you topped up. Long messages may split into multiple parts and bill separately. Rates vary by destination country, so the same top-up covers different message volumes depending on where you send.
How is one SMS counted for billing when messages are long?
A single SMS typically holds 160 English or 70 non-English characters. Longer messages split into multiple parts, and each part bills separately from your balance. Keeping messages short avoids extra charges. Smart encoding detection identifies the character set and counts characters in real time to prevent overcharge surprises.
What happens when my prepaid balance runs low or reaches zero?
You add funds by purchasing another top-up dimension. Top-ups are prepaid, so message sending draws down the credit until it is depleted. You can check your balance in real time through the account console or the API. Choose a larger top-up amount to refill less often.
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Vendor refund policy
EngageLab does not currently support refunds for AWS Customers at this time, but
you can cancel at any time.
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Supports SMS delivery across more than 220 countries and regions through converged and connected multiple SMS service channels.
Delivery Speed and Reliability
Delivers messages within 5 seconds with a 99% delivery rate through high-quality SMS channels.
Intelligent Routing
Utilizes intelligent routing mechanisms to optimize messaging channels, reduce service costs, and ensure stable and effective message delivery.
Real-time Delivery Tracking
Provides real-time SMS delivery status records and transparent billing information with granular expense detail inquiry capabilities at the individual phone number level.
Multi-channel Failover System
Implements automatic switching between multiple SMS channels with an intelligent operation and maintenance system to ensure delivery stability.
Email Delivery Infrastructure
Distributed and reliable architecture capable of sending over 100 billion emails per month with 1.9 median sendtime
API Integration and Language Support
RESTful APIs with support for multiple programming languages including C#, Node.js, Ruby, Python, and Java
Email Template Management
UI-based email template management with automatic display of latest content through simple API calls
Security and Compliance
Opportunistic TLS 1.2 with enforced TLS option, SSL/HTTPS click tracking, Two-Factor Authentication, SOC II Type 2, GDPR, and CSA compliance
Threat Detection and Monitoring
AI-powered phishing detection with dedicated 24x7x365 compliance team support
Multi-Channel Notification Delivery
Unified API for delivering notifications across push notifications, email, SMS, chat, in-app messaging, and direct messaging platforms like Slack and Facebook Messenger through a single integration point.
Visual Notification Designer
Drag-and-drop notification template builder with consistent rendering across email clients, content reusability across channels, and support for both visual design interface and JSON-based template configuration.
Intelligent Message Routing Engine
Rules-based delivery system enabling drag-and-drop channel prioritization, configurable always-send settings, and best-of channel selection to route messages to optimal notification channels.
Comprehensive Analytics and Logging
Detailed event logging and performance metrics across all channels and providers, including deliverability comparison, channel effectiveness analysis, and per-user channel tracking.
Managed Infrastructure and Scalability
Fully-managed and automated notification infrastructure platform designed to handle development, scaling, and management of notifications with reduced resource requirements.
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