Sold by: HubSpot
Deployed on AWS
AI-powered customer service platform for large teams to manage complex support operations with advanced routing, insightful analytics, AI automation, and unified customer data that drives retention at scale.
4.4
Overview
Service Hub Enterprise gives large organizations the tools to manage complex support operations at scale with advanced help desk capabilities and customer success management. Deliver contextualized, personalized interactions at every point in the customer journey while uniting your entire front office team around a complete view of the customer. Deep integration across the entire CRM provides the oversight, AI-powered automation, and advanced analytics enterprise teams need to drive proactive retention and fuel sustainable growth.
Highlights
- - Multiple knowledge bases for different segments
- - Skills-based routing, conditional SLAs, IVR phone trees, and capacity-based workload management
- -Multiple health scores for tier-based service, Spaces for team collaboration, and customer journey analytics for advanced reporting
Details
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Delivery method
Deployed on AWS
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Delivery details
Software as a Service (SaaS)
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Customer reviews
Darshell H.
Not Ideal for Multi-Brand Businesses
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
HubSpot Service Hub is polished, easy to navigate, and provides excellent customer service tools. I can see why it works well for many organizations, particularly businesses focused on a single brand or traditional sales and support workflows.
What do you dislike about the product?
As my business grew, I needed much more flexibility. I operate multiple brands under one business, and customizing HubSpot to fit my workflows and organize each brand separately became difficult without increasing my subscription costs. For a small business, that wasn't the best value.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helped me organize customer communication and service requests in one place while I was evaluating platforms for my business. It provided structure, made it easier to track customer interactions, and introduced me to a more organized approach to managing client relationships. As my business evolved and expanded to multiple brands, however, my operational needs changed, and I ultimately required a platform with greater flexibility and customization.
Automotive
Tracks Calls and Contacts Effortlessly
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
It tracks everything from calls and contacts
What do you dislike about the product?
nothing that i dislike about it. It works well
What problems is the product solving and how is that benefiting you?
It helps with tracking tickets coming in and easy to manage
Mohit M.
Best Tool for Tracking Service Automation
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
Best tool to track the service automation
What do you dislike about the product?
Nothing as such that which i disliked, its all good as of now
What problems is the product solving and how is that benefiting you?
Everything at one place and easy to integrate
Paola V.
All-in-One Hubspot Platform That Keeps Everything in One Place
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
What I like most is having all the tools I need in one environment. I can manage everything in Hubspot without needing to look for additional software. It covers CRM, marketing, ticket management, and more.
What do you dislike about the product?
What I don’t like as much is that some of the tools don’t feel very intuitive. They can be difficult to get used to, and it takes a bit of time to feel comfortable using them.
What problems is the product solving and how is that benefiting you?
I mainly need to manage a support team, and HubSpot allows us to have clear visibility across the whole team.
Veterinary
Clean Layout and Well-Organized Tickets Make Management Easy
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
I like the formatting and platform layout
What do you dislike about the product?
Nothing so far, I like the way the tickets are organized and the ability to add comments as well as close them out once they are finished.
What problems is the product solving and how is that benefiting you?
It is solving the efficiency and organizational process of referrals for the clinic.