Marketing Hub Enterprise

What do you like best about the product?

I like the capabilities of HubSpot Marketing Hub for hosting historical data, whether that's through the emails connecting and showing in the system or the ability to have all prior attachments tied to specific companies or deals. It's so helpful to be able to go in and get background info on clients and situations, as well as past deals and potential & completed sales.

What do you dislike about the product?

I find the platform to be extremely slow, which at times can cause frustration. Additionally, I do not like that you can't reassign a ticket after you create it to follow properly. For example, if my boss submits a ticket about an issue one of my clients is having, it's on me to keep up with the ticket and its progress and updates. While I can 'follow' the ticket, it does not tie it to me as the creator, so it will not show up in my tickets page using my 'My Open Tickets' filter because I did not originally create it. This makes it harder to keep track and stay on top of it. I would love if that could be updated.

What problems is the product solving and how is that benefiting you?

HubSpot Marketing Hub gives us a clean way to store client data and organize tickets, but its slowness can be frustrating. I also dislike that I can't reassign tickets once created, making it hard to track them accurately.

What do you like best about the product?

For me, the email builder is straightforward like setting up workflows doesn't take long and have campaign performance, contacts and reports in one place makes it much easier to keep track of what's working.

What do you dislike about the product?

Pricing could be a better. As your contact database grows or you need more advanced features, the cost increases pretty quickly.

What problems is the product solving and how is that benefiting you?

Before hubspot, we were managing email campaigns, lead tracking and reporting across multiple tools, but it brought everything into one place, so our team could build campaigns, automate follow-ups and track performance without switching between platforms.

What do you like best about the product?

The email and segment editors are great, and I like the reports feature. However, several limitations make these tools not sufficient long term

What do you dislike about the product?

Attribution tools are terrible and ineffective, and the CTAs popup tool being unable to have a multi stage popup has driven us to pursue other marketing hubs

What problems is the product solving and how is that benefiting you?

Email - baseline

What do you like best about the product?

I use HubSpot Marketing Hub for social media post scheduling, landing pages, emails, data analysis, CRM, and more. I find it really great to have all the data in one platform for one campaign. I like how easy the email element of the platform is, and I also appreciate the new AI features. They're very helpful for workflows, helping to create segments and workflows, saving time and sanity. The email feature allows me to send email campaigns to everyone we need to.

What do you dislike about the product?

Sometimes things aren't easy to make look pretty in landing pages - it seems archaic at times and it can take forever. Also forms can be quite bulky and ugly.

What problems is the product solving and how is that benefiting you?

I find HubSpot Marketing Hub useful for scheduling social media and centralizing data, and AI features save time by creating segments, but landing pages can look archaic at times, and forms might be bulky.

What do you like best about the product?

I like how easy it integrates with our systems, making it simple to incorporate HubSpot Marketing Hub into our existing workflows. The setup was pretty easy, which was a big plus. I also really value the pinned notes feature for keeping track of important information. We're still early in using it, but so far, there hasn't been anything that doesn't work well for us.

What do you dislike about the product?

Nothing comes to mind at this moment.

What problems is the product solving and how is that benefiting you?

We use HubSpot Marketing Hub for note alignment and communication tracking. I like how easily it integrates into our own dashboards.