Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Darshell H.
Not Ideal for Multi-Brand Businesses
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
HubSpot Service Hub is polished, easy to navigate, and provides excellent customer service tools. I can see why it works well for many organizations, particularly businesses focused on a single brand or traditional sales and support workflows.
What do you dislike about the product?
As my business grew, I needed much more flexibility. I operate multiple brands under one business, and customizing HubSpot to fit my workflows and organize each brand separately became difficult without increasing my subscription costs. For a small business, that wasn't the best value.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helped me organize customer communication and service requests in one place while I was evaluating platforms for my business. It provided structure, made it easier to track customer interactions, and introduced me to a more organized approach to managing client relationships. As my business evolved and expanded to multiple brands, however, my operational needs changed, and I ultimately required a platform with greater flexibility and customization.
Automotive
Tracks Calls and Contacts Effortlessly
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
It tracks everything from calls and contacts
What do you dislike about the product?
nothing that i dislike about it. It works well
What problems is the product solving and how is that benefiting you?
It helps with tracking tickets coming in and easy to manage
Mohit M.
Best Tool for Tracking Service Automation
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
Best tool to track the service automation
What do you dislike about the product?
Nothing as such that which i disliked, its all good as of now
What problems is the product solving and how is that benefiting you?
Everything at one place and easy to integrate
Paola V.
All-in-One Hubspot Platform That Keeps Everything in One Place
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
What I like most is having all the tools I need in one environment. I can manage everything in Hubspot without needing to look for additional software. It covers CRM, marketing, ticket management, and more.
What do you dislike about the product?
What I don’t like as much is that some of the tools don’t feel very intuitive. They can be difficult to get used to, and it takes a bit of time to feel comfortable using them.
What problems is the product solving and how is that benefiting you?
I mainly need to manage a support team, and HubSpot allows us to have clear visibility across the whole team.
Veterinary
Clean Layout and Well-Organized Tickets Make Management Easy
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
I like the formatting and platform layout
What do you dislike about the product?
Nothing so far, I like the way the tickets are organized and the ability to add comments as well as close them out once they are finished.
What problems is the product solving and how is that benefiting you?
It is solving the efficiency and organizational process of referrals for the clinic.