Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Data management software that unifies, cleans and automates data across systems to power better customer experiences and smarter AI outcomes.
A professional-grade customer platform that gives marketing, sales, service, and operations teams the tools they need to grow their business better.
AI-powered customer service platform for large teams to manage complex support operations with advanced routing, insightful analytics, AI automation, and unified customer data that drives retention at scale.
Powerful sales CRM software designed to help growing sales teams scale pipeline management, automate outreach sequences, and accelerate deal closing.
Customer reviews
Education Management
A User-Friendly Tool for Managing Customer Support
Reviewed on Sep 03, 2026
Review provided by G2
What do you like best about the product?
I like how HubSpot Service Hub keeps customer conversations, tickets, and customer information organized in one place. It makes it easier to track issues, follow up with customers, and provide consistent support without having to manage everything across multiple systems.
What do you dislike about the product?
the live chat features, I dislike it shows with all other tickets
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps solve the challenge of keeping customer conversations, requests, and follow-ups organized in one place. It makes it easier to track customer issues, stay on top of follow-ups, and quickly access relevant information, which helps me provide more efficient and consistent support.
Public Relations and Communications
Clearly Defined Notes and Comment Threads
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
I love that the option to leave notes is clearly defined, and that I can leave comments within a note thread.
What do you dislike about the product?
It can be difficult to find older tickets unless I know the exact title, which often means cross-referencing emails. I wish there were a more advanced search option to help locate older tickets more easily.
What problems is the product solving and how is that benefiting you?
HubSpot lets me contact both my customers and my colleagues in one place. It’s also one of our key record-keeping tools, since we use the tagging functions for analysis and to keep our information organised.
Charlotte .
Easy Surveys and Helpdesk Reporting for Tracking Customer Sentiment
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
The Feedback survey make it easy to track customer sentiment and implement quick custom surveys to target audiences
What do you dislike about the product?
Nothing. The Helpdesk is easy to manage, reports are easy to build based on CSR activity and SLA expectations
What problems is the product solving and how is that benefiting you?
Easy CSR management through the ticketing system. It has Opened up WhtsApp as a channel and this has been really effective for certain markets that do not use Email as a primary source of customer service.
Eric V.
All Contact Info in One Place, Plus Helpful Breeze AI
Reviewed on Aug 26, 2026
Review provided by G2
What do you like best about the product?
I like how all of the information relating to contacts is easily able to be located within a ticket. Like similar tickets, other messages etc... Also the breeze AI feature is really helpful as well.
What do you dislike about the product?
Sometimes when there are multiple people replying to a current ticket the way the email thread displays can be kind of confusing. Having multiple tabs of Hubspot open slows down the computer quite a bit.
What problems is the product solving and how is that benefiting you?
The search feature helps to easily find related tickets, also the ticket merge feature is really helpful and allows me to easily merge duplicate tickets.
Ellie M.
Smooth Editing Flow with Great Customization
Reviewed on Aug 10, 2026
Review provided by G2
What do you like best about the product?
I like the customizations and the way edits flow.
What do you dislike about the product?
I would like to see more filter options at the top of the views. Instead of constantly having to add that filter. I also want to mention when searching for tickets the filters are a little difficult.
What problems is the product solving and how is that benefiting you?
It is helpful with organization and teamwork.