Deployed on AWS
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction
Overview
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels, web, mobile, messaging, email, and phone, using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization.
The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction
Highlights
- Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers, automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
- Contact Center Optimization: Deliver seamless, AI-powered support across voice and digital channels. Automate routine inquiries, route customers intelligently, and equip agents with real-time insights to enhance efficiency, satisfaction, and scalability Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality, without manual effort.
- Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging, ideal for reminders, updates, renewals, surveys, and service follow-ups
Details
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
AI for Service | AI for Service - Base Price per session | $0.001 | |
AI for Service Workforce Management | AI for Service Workforce Management per session | $0.001 | |
AI for Service Agent AI | AI for Service Agent AI per session | $0.001 | |
AI for Service Contact Center AI | AI for Service Contact Center AI per session | $0.001 | |
AI for Service BankAssist | AI for Service BankAssist per session | $0.001 | |
AI for Service Interaction Gateway NO ASR/TTS | AI for Service Interaction Gateway NO ASR/TTS per session | $0.001 | |
AI for Service RetailAssist | AI for Service RetailAssist per session | $0.001 | |
AI for Service Interaction Gateway | AI for Service Interaction Gateway per session | $0.001 | |
AI for Service Quality AI | AI for Service Quality AI per session | $0.001 | |
AI for Service OB Alert Task | AI for Service OB Alert Task - Per Alert | $0.001 |
Dimensions summary
You buy AI for Service under a contract, starting with a base price billed per session. From there, you add capability modules priced per session, including Workforce Management, Agent AI, Contact Center AI, Quality AI, and the Interaction Gateway (offered with or without ASR/TTS). Industry-specific options like BankAssist, RetailAssist, and HealthAssist are also priced per session. Outbound alert tasks bill per alert instead. You can provision a non-production cloud environment separately. Enterprise Support is charged per SKU per order. This lets you combine only the modules you need.
Top-of-mind questions for buyers
A session is one customer interaction handled by the platform, such as a chat or voice conversation between a customer and an AI agent or human agent. Each capability module you add meters these interactions independently. The Outbound Alert Task module is the exception, billing per alert sent rather than per session.
You start with the base price per session, then add each capability module you choose, also billed per session. Module charges apply independently and stack on the same invoice. Outbound alerts bill per alert. Enterprise Support bills per SKU per order, and the non-production cloud environment bills separately as provisioned.
Both bill per session and route interactions across channels. The standard Interaction Gateway includes ASR/TTS, meaning automatic speech recognition and text-to-speech for voice handling. The Interaction Gateway NO ASR/TTS excludes those speech services, suited to deployments that already handle voice conversion elsewhere or use text channels only.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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