Sold by: KoreJapan
Deployed on AWS
AI for Service, powered by the Kore.ai Agent Platform, transforms customer service with agentic AI that unites autonomous AI Agents and Agent AI for faster, more personalized support. Integrated with Amazon Connect and enterprise systems, it enables AI Agents to understand intent, take action, and resolve issues across voice and digital channels. Together, they enhance agent productivity, optimize every interaction, and deliver consistent, intelligent experiences that scale effortlessly
Overview
AI for Service is an enterprise-ready solution that transforms customer engagement with agentic AI, combining autonomous AI Agents and Agent AI to deliver faster, more intelligent, and personalized support across every channel. Integrated with Amazon Connect and leading enterprise systems, it helps organizations automate complex service workflows, improve resolution times, and enhance customer satisfaction.
AI Agents autonomously understand intent, retrieve information, and execute actions across voice and digital interactions, ensuring seamless, end-to-end service. Agent AI amplifies human performance by providing real-time insights, next-best actions, and generative assistance that help agents resolve inquiries quickly and accurately. Together, they orchestrate every customer interaction, blending automation and human expertise for consistent, high-quality experiences.
With Kore.ai, enterprises gain intelligent routing, sentiment analysis, and automated wrap-up capabilities while maintaining compliance, data security, and integration flexibility. Built on the Kore.ai Agent Platform, AI for Service delivers enterprise-grade scalability, analytics, and governance, empowering businesses to reduce operational costs, improve agent productivity, and provide effortless, always-on customer service
Highlights
- Automate Service Interactions: Deploy AI Agents that autonomously understand intent, access enterprise data, and execute tasks across voice and digital channels to deliver faster, more accurate resolutions
- Assist Agents in Real Time: Empower human agents with Agent AI that provides contextual recommendations, sentiment insights, and automated wrap-up to boost productivity and improve service quality
- Orchestrate Seamless Experiences: Integrate with Amazon Connect and enterprise systems to route interactions intelligently, unify data across channels, and ensure consistent, high-quality customer experiences at scale
Details
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Delivery method
Deployed on AWS
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You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Cost savings % |
|---|---|---|
AI for Service Workforce Management | $10,000.00 | 97% |
AI for Service Agent AI | $10,000.00 | 97% |
AI for Service BankAssist | $10,000.00 | 97% |
AI for Service | $10,000.00 | 97% |
AI for Service Interaction Gateway NO ASR/TTS | $10,000.00 | 97% |
AI for Service RetailAssist | $10,000.00 | 97% |
AI for Service Interaction Gateway | $10,000.00 | 97% |
AI for Service Quality AI | $10,000.00 | 97% |
AI for Service Alert Task | $10,000.00 | 97% |
AI for Service HealthAssist | $10,000.00 | 97% |
Dimensions summary
AI for Service is sold as separate contract-based units, each priced independently and billed by unit quantity you configure. You can buy the core AI for Service package or add capability modules on their own: Workforce Management, Agent AI, Quality AI, Interaction Gateway (with or without ASR/TTS speech processing), and Alert Task. Industry-specific pre-built applications are also standalone options: BankAssist, RetailAssist, and HealthAssist. There are no built-in tiers. You select only the components you need, and each contributes its own line to your total based on units purchased.
Top-of-mind questions for buyers
Each component bills by unit quantity you configure at purchase. A unit represents a licensed measure of that specific capability, such as agent seats, interaction volume, or usage tied to that module. The marketplace does not fix a single universal definition, so confirm the unit meaning for your chosen components with the vendor.
Each component bills independently and adds its own line to your total, based on the units purchased for that component. There are no bundled tiers. Buying the core AI for Service package plus modules like Agent AI, Quality AI, or BankAssist means each contributes separately, so your total is the sum of all selected components.
Both handle interaction routing and channel connections. The standard AI for Service Interaction Gateway includes ASR/TTS, meaning automatic speech recognition and text-to-speech for voice processing. The NO ASR/TTS version omits that speech conversion capability. Choose based on whether you need voice transcription and synthesis handled within the gateway.
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AWS infrastructure support
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