Sold by: Kore.ai
Deployed on AWS
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.
4.6
Overview
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels, web, mobile, messaging, email, and phone, using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization.
The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction.
Highlights
- Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers, automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
- Contact Center Optimization: Deliver seamless, AI-powered support across voice and digital channels. Automate routine inquiries, route customers intelligently, and equip agents with real-time insights to enhance efficiency, satisfaction, and scalability. Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality, without manual effort.
- Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging, ideal for reminders, updates, renewals, surveys, and service follow-ups.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
AI for Service Enterprise Support | $40,000.00 |
AI for Service Non Prod Cloud Environment | $40,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AI for Service | AI for Service Enterprise per session | $0.20 |
AI for Service Contact Center AI | AI for Service Contact Center AI | $0.10 |
AI for Service Quality AI | AI for Service Quality AI | $0.05 |
AI for Service Agent AI | AI for Service Agent AI | $0.20 |
AI for Service Interaction Gateway | AI for Service Interaction Gateway | $0.065 |
AI for Service BankAssist | AI for Service BankAssist | $0.15 |
AI for Service HealthAssist | AI for Service Health Assist | $0.15 |
AI for Service RetailAssist | AI for Service Retail Assist | $0.15 |
AI for Service Workforce Management | AI for Service Workforce Management | $0.05 |
AI for Service Interaction Gateway NO ASR/TTS | AI for Service Interaction Gateway NO ASR/TTS | $0.015 |
Dimensions summary
You buy AI for Service under a contract with modular units you combine to fit your needs. The Enterprise unit is priced per session, while other units are billed on their own terms. Core service modules include Contact Center AI, Quality AI, Agent AI, Interaction Gateway, and Workforce Management. Interaction Gateway comes in a standard version and one without ASR/TTS. Pre-built industry applications add BankAssist, HealthAssist, and RetailAssist. Additional units cover Alert Tasks, Enterprise Support, and a Non-Prod Cloud Environment for testing. You select and scale each unit independently rather than buying fixed bundles.
Top-of-mind questions for buyers
A session is one customer conversation handled by the AI. The Enterprise unit meters each session your AI agents process. Charges scale with how many sessions your customers start across voice and digital channels, so busier service periods raise the count and quieter ones lower it.
You buy each unit independently and each meters on its own terms. The Enterprise unit bills per session, while Contact Center AI, Quality AI, Agent AI, and Workforce Management bill separately. Charges from every unit you select add together on the same invoice, so combined cost reflects the modules you activate.
The standard Interaction Gateway includes ASR/TTS, meaning automatic speech recognition and text-to-speech for voice interactions. The NO ASR/TTS version omits those speech-processing capabilities. You choose the NO ASR/TTS unit if you handle voice conversion elsewhere or only need text-based routing, which changes what you pay for.
kore.ai
Helpful?
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
🤖 Cogfy AI Curriculum Adaptation is a managed service that automates the adaptation and accessibility of educational content using artificial intelligence. Designed for the Brazilian public sector, it enables scalable, secure, and compliant processing of learning materials while operating on AWS infrastructure.
TSRI’s Migration and Modernization service enables enterprises to transform mainframe and legacy systems into secure, scalable AWS cloud-native solutions—without business disruption. Powered by JANUS Studio®, TSRI uses advanced automation to assess, refactor, and translate legacy code (COBOL, PL/I, PowerBuilder, and more) into modern languages and architectures aligned with AWS best practices. Unlike rehosting or emulation approaches, TSRI delivers clean, maintainable, cloud-optimized code that reduces technical debt, eliminates vendor lock-in, and expands access to modern talent pools. Our Continuous Modernization model accelerates timelines from years to months while lowering total cost of ownership and positioning organizations for long-term innovation on AWS.
CrowdStrike AI Red Team Services emulate adversarial attacks and perform deep security assessments across generative AI systems and their integrations. Designed to uncover AI vulnerabilities that risk unauthorized access and breaches, these services strengthen your AI security posture, expose vulnerabilities that could be exploited, and reduce risk across cloud environments.
AI for Service, powered by the Kore.ai Agent Platform, transforms customer service with agentic AI that unites autonomous AI Agents and Agent AI for faster, more personalized support. Integrated with Amazon Connect and enterprise systems, it enables AI Agents to understand intent, take action, and resolve issues across voice and digital channels. Together, they enhance agent productivity, optimize every interaction, and deliver consistent, intelligent experiences that scale effortlessly
Customer reviews
Wissam Ezzeddine
Low-code AI agents have transformed our workflow and training efficiency
Reviewed on Aug 16, 2026
Review provided by PeerSpot
What is our primary use case?
Kore.ai is designed to create AI chatbots for agents working with clients, integrating agents for their main duties.
I completed a personal project using Kore.ai to build an agent for university admissions that handled FAQs and provided answers with generative AI. The project also had knowledge AI integrated and took approximately one month to complete.
Our team worked on assignments for training purposes, including a project for a flight attendant training program, and another project for a client in Dubai. The Dubai project involved creating agents for various duties within the system that could take calls with clients.
What is most valuable?
One of the best features Kore.ai offers is low-code development. Another valuable feature is the integration of different LLMs by simply integrating the API, which is extremely helpful. Different types of apps can be made using Kore.ai, including knowledge-based apps, AI agents, and contact center AI.
The low-code development feature is particularly helpful because there is no need for writing code. There are many blocks that can be arranged together with the logic that anyone wants. What I appreciate most about it is that it integrates easily and can be tested more quickly than the traditional method involving writing code.
The testing process with Kore.ai is straightforward and easy, with minimal rework and repetition.
Kore.ai is going to be a breakthrough for our organization. However, due to market conditions, we did not have many clients interested in working with Kore.ai. The platform has impacted our organization by enabling us to dive into the AI world, specifically regarding agents and chatbots.
My team has noticed improvements in workflow and efficiency while implementing their own chatbots and AI agents.
What needs improvement?
Kore.ai could be improved by offering more in-depth trainings and assignments with the platform itself so that anyone could learn how to use it better.
We sometimes faced challenges with the integration process due to a lack of in-depth knowledge in the documentation. Reading through the documentation carefully helped us resolve any issues.
I assigned a rating of eight because there are sometimes bugs or issues when trying to switch from one app to another, leading to some lagging, which might be related to the GUI itself.
For how long have I used the solution?
I have been using Kore.ai for about three to four months.
What do I think about the stability of the solution?
Kore.ai's accuracy and reliability depend on how we train it and what information we input. Based on our inputs, it is very accurate and reliable, especially for knowledge apps that provide search results and references.
What do I think about the scalability of the solution?
The question about performance under heavy workloads is not applicable for us since we have not deployed Kore.ai fully with clients. We have only tested it with a small team.
How are customer service and support?
The support and documentation for Kore.ai are good as they are, with everything someone needs being clearly available. The technical support team is also very helpful.
Which solution did I use previously and why did I switch?
Kore.ai is outstanding compared to other AI agent platforms such as Copilot Studio due to the centralized nature and integration of different apps within a single platform.
How was the initial setup?
Onboarding Kore.ai was managed by our team lead, who introduced it to us through instructor-led training that involved assignments and recordings, which made the process smooth.
Which other solutions did I evaluate?
My advice for others looking into using Kore.ai is to first introduce themselves to the platform through the academy, engaging in instructor-led trainings, completing assignments, and testing things out for themselves.
What other advice do I have?
The learning curve for Kore.ai took some time because the trainings are scheduled differently, making it hard to incorporate everything quickly. However, the learning process was smooth during the instructor-led trainings.
Before concluding, I think it is important to note how much learning someone needs to achieve a senior position regarding Kore.ai and the experiences that come along with it.
I gave this review a rating of eight out of ten.
Telecommunications
Straightforward IVR Workflow Design, Though Still Room to Grow
Reviewed on Aug 06, 2026
Review provided by G2
What do you like best about the product?
Kore.AI is currently being used by a few of our clients. They mainly use it because it makes IVR workflow design easier and more straightforward.
What do you dislike about the product?
There was no support from the Kore.AI team for certifications on earlier Kore.AI versions, so we had to train our freshers ourselves because the client was still using an older version in production.
What problems is the product solving and how is that benefiting you?
It makes it much easier to implement complex workflows.
Information Technology and Services
Kore.AI’s Flexible Low-Code Platform for Scalable, Enterprise-Grade Chatbots
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
What I like best about Kore.AI is its flexibility. The low-code platform makes it easy to build and deploy enterprise-grade chatbots quickly, while still providing the ability to implement complex business logic through custom code, APIs, and integrations. Its omnichannel support, strong NLP/LLM capabilities, and enterprise-ready features make it an excellent platform for developing scalable conversational AI solutions.
What do you dislike about the product?
The main drawbacks are the learning curve for advanced features, limited debugging visibility in complex bot flows, and occasional inconsistencies in AI/Search AI responses that require additional tuning. Improved documentation and debugging tools would make development much smoother.
What problems is the product solving and how is that benefiting you?
Kore.AI helps solve the challenge of building and managing enterprise conversational AI by providing a single platform for chatbot development, AI orchestration, integrations, and omnichannel deployment. It reduces development time through reusable components, low-code tools, and built-in integrations while still allowing custom development when needed. This has enabled us to deliver production-ready chatbots faster, automate customer interactions, integrate with enterprise systems, and focus more on improving user experience rather than building infrastructure from scratch.
Banking
Wide Variety of Connectors That Just Works
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
The wide variety of connectors available.
What do you dislike about the product?
Sometimes the platform seems like it's lagging, which impacts the pace of development.
What problems is the product solving and how is that benefiting you?
I would say mostly banking, making it easier for customer with their day to day needs.
Sushil Kumar S.
Exceptional Support and Easy Setup with Kore.AI
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
I find Kore.AI's support very helpful; whenever we get stuck, they are ready to assist quickly. I've worked on many chatbots, and I appreciate how straightforward the initial setup of Kore.AI was for me.
What do you dislike about the product?
I feel like there could be improvements in the inbound and outbound scenario where instances need to select all the parameters like chatbots. It would be helpful if they could add some prompting steps based on current standards. Also, I'm looking for faster resolution for user issues.
What problems is the product solving and how is that benefiting you?
I use Kore.AI to resolve HR and IT issues without manual portal tasks, and it helps me quickly address FAQs based on queries.