Sold by: Salesforce, Inc.
Deployed on AWS
Resolve issues faster anytime, anywhere with AI-powered support.
Agentforce Service combines AI agents, human expertise, and trusted data in one platform. Automate routine tasks, equip service reps with insights, and deliver seamless support across every channel.
4.4
Overview
Agentforce Service is the complete platform that empowers your service teams to deliver seamless support across every channel, from the contact center, to the field, to HR, and now IT Service.
With humans and AI agents working together on one unified, metadata-based platform, you can transform every customer interaction into a personalized experience while driving efficiency.With Agentforce, AI agents take on high-volume routine tasks, quickly and accurately, freeing human agents to focus on complex, high-value customer interactions. This intelligent division of labor enables human agents to work smarter, supported by Agentforce advanced tools that enhance decision-making and streamline workflows. Together, human and AI agents collaborate in real time to resolve issues faster, personalize every interaction, and deliver consistent, high-quality support wherever customers connect. This dynamic partnership not only elevates customer satisfaction but also drives significant operational efficiencies. By automating routine work and intelligently routing complex inquiries, Agentforce Service optimizes resource allocation and reduces service costs. Businesses accelerate resolution times, boost agent productivity, and scale support capabilities, all while minimizing overhead and maximizing ROI. Built for flexibility, Agentforce Service adapts to the unique demands of any industry, empowering organizations to stay agile, competitive, and ahead in the fast-evolving customer service landscape.
Highlights
- Seamless Human + AI Agent Collaboration: Human agents and AI agents work together in real time to deliver personalized, seamless, and exceptional customer support, every time, everywhere.
- Intelligent Automation at Scale: Agentforce activates AI agents to handle high-volume routine tasks effortlessly, freeing human agents to focus on complex cases with powerful tools that boost productivity and precision.
- Drive Efficiency & Maximize ROI: Slash service costs and accelerate resolution times by optimizing resources and scaling support operations, giving your business the agility and competitive edge it needs to thrive.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Build, deploy, and manage AI agents at scale.
Agentforce brings humans and AI agents together to drive better customer experiences, higher revenue, and greater productivity. With built-in trust, deterministic controls, and deep observability, it is the complete platform for building and scaling AI agents across your enterprise.
In an Agentic Enterprise, sales leads are never missed, every rep is elevated with real-time insights and automation, pipeline intelligence works around the clock, and customer relationships deepen through personalized engagement, all guided by human judgment at the center
Salesforce Agentforce Communications delivers a suite of industry-specific applications, a unified industry compliant data model and APIs, and AI-powered automation for Communications Service Providers. Built on the #1 AI CRM, the solution streamlines middle office and front office operations, reduces operational costs, and enhances the overall customer experience with the apps, data, agents, and metadata on a deeply unified platform.
With Agentforce Commerce, every shopper gets a 24/7 concierge
Customer reviews
Commercial Real Estate
Easy to Adopt and Flexible, but Pricing and Complexity Can Vary
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
Easy of adoption for users to use in many ways
What do you dislike about the product?
User complexity and then the pricing which varies
What problems is the product solving and how is that benefiting you?
Used for Customer service agents to use
Professional Training & Coaching
24/7 Availability, But Lacking in Key Areas
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
The 24/7 availability and ease of use for supervisors to see the services
What do you dislike about the product?
Lack of interpersonal communication and understanding, since it is AI
What problems is the product solving and how is that benefiting you?
Availability since we have limited service internally due to a small team
Financial Services
Agentforce Service: Flexibility and Automation for More Efficient Customer Service
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
What I like most about Agentforce Service is its flexibility to automate and customize customer service processes according to business needs. It allows centralizing case management, integrating different channels, and automating tasks and processes, facilitating more efficient service and a better customer experience.
What do you dislike about the product?
Some configurations and customizations can become complex, especially when business processes require multiple automations and integrations.
What problems is the product solving and how is that benefiting you?
It benefits me because it allows implementing solutions tailored to business needs, improving process traceability, and making request and case management more efficient.
Information Services
Team Manager
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
One of the biggest strengths is how efficiently it lets us work with data that's already in Salesforce. Because case, customer, and interaction data all live in the same platform, agents and AI-driven automation can access a unified, up-to-date view without needing separate integrations. This makes it much easier to build consistent, data-driven service processes and reduces the friction of pulling information from multiple systems.
What do you dislike about the product?
The cost is the main drawback. Licensing can get expensive as you scale up usage or add more advanced features, and the overall pricing structure isn't always easy to predict up front. This can make it harder to justify the investment for smaller teams or when trying to expand adoption across an organization, so more transparent or flexible pricing options would be welcome.
What problems is the product solving and how is that benefiting you?
Before using Agentforce Service, customer support data was often spread across multiple systems, making it difficult for agents to get a full picture of a customer's history and previous interactions. Agentforce Service centralizes case management, customer data, and AI-driven assistance in one platform, which helps agents resolve issues faster and more consistently. This has improved response times and made it easier to scale support operations without a proportional increase in manual effort.
Cindy A.
Flexible, Powerful Case Management with Seamless Salesforce Integration
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
Its flexibility, powerful case management, omnichannel capabilities, and seamless integration across the Salesforce ecosystem.
What do you dislike about the product?
The initial setup can be complex, it depends on the requirements, and licensing and configuration costs can increase quickly as advanced capabilities are added.
What problems is the product solving and how is that benefiting you?
Agentforce Service helps automate common FAQ-style inquiries and case handling, reducing repetitive work and allowing service teams to focus on more complex customer needs.