Sold by: Salesforce, Inc.
Deployed on AWS
Resolve issues faster anytime, anywhere with AI-powered support.
Agentforce Service combines AI agents, human expertise, and trusted data in one platform. Automate routine tasks, equip service reps with insights, and deliver seamless support across every channel.
4.4
Overview
Agentforce Service is the complete platform that empowers your service teams to deliver seamless support across every channel, from the contact center, to the field, to HR, and now IT Service.
With humans and AI agents working together on one unified, metadata-based platform, you can transform every customer interaction into a personalized experience while driving efficiency.With Agentforce, AI agents take on high-volume routine tasks, quickly and accurately, freeing human agents to focus on complex, high-value customer interactions. This intelligent division of labor enables human agents to work smarter, supported by Agentforce advanced tools that enhance decision-making and streamline workflows. Together, human and AI agents collaborate in real time to resolve issues faster, personalize every interaction, and deliver consistent, high-quality support wherever customers connect. This dynamic partnership not only elevates customer satisfaction but also drives significant operational efficiencies. By automating routine work and intelligently routing complex inquiries, Agentforce Service optimizes resource allocation and reduces service costs. Businesses accelerate resolution times, boost agent productivity, and scale support capabilities, all while minimizing overhead and maximizing ROI. Built for flexibility, Agentforce Service adapts to the unique demands of any industry, empowering organizations to stay agile, competitive, and ahead in the fast-evolving customer service landscape.
Highlights
- Seamless Human + AI Agent Collaboration: Human agents and AI agents work together in real time to deliver personalized, seamless, and exceptional customer support, every time, everywhere.
- Intelligent Automation at Scale: Agentforce activates AI agents to handle high-volume routine tasks effortlessly, freeing human agents to focus on complex cases with powerful tools that boost productivity and precision.
- Drive Efficiency & Maximize ROI: Slash service costs and accelerate resolution times by optimizing resources and scaling support operations, giving your business the agility and competitive edge it needs to thrive.
Details
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Delivery method
Deployed on AWS
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Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Chethan R.
Salesforce Service Cloud Streamlines Customer Support in One Place
Reviewed on Oct 06, 2026
Review provided by G2
What do you like best about the product?
Salesforce Service Cloud makes customer support easier by organizing customer information, cases, and communication in one place.
What do you dislike about the product?
The interface can feel complex at first, and some features require time to learn and configure.
What problems is the product solving and how is that benefiting you?
It centralizes customer support, case management, and communication, helping resolve customer issues faster and improve service efficiency.
Cennet K.
Streamlined Customer Management with Easy Setup
Reviewed on Oct 06, 2026
Review provided by G2
What do you like best about the product?
I really like how Agentforce Service (formerly Salesforce Service Cloud) keeps all customer data organized in one place, making it super easy to locate everything before starting work. It simplifies tracking activities and I can quickly find the information I need. Setting it up was initially very easy and we didn't encounter any problems, which was a big plus for our team. All of this combined makes it easier and quicker to manage our tasks, meeting customer expectations effectively.
What do you dislike about the product?
The Salesforce interface could be made easier and have better options to find things more easily.
What problems is the product solving and how is that benefiting you?
I use Agentforce Service to manage customer information efficiently. It centralizes all customer data, making it easy to track activities, find information quickly, and organize files seamlessly, which speeds up my workflow.
Anonymous
Efficient Ticketing with Intuitive Tracking, Slightly Complex Layout
Reviewed on Oct 05, 2026
Review provided by G2
What do you like best about the product?
I like how Agentforce Service sends us notifications for any questions received and helps us to identify the trail of people involved. It really helps to organize the internal queries, allowing us to see who started the question and who was involved. The setup was also pretty good, making it a solid choice for our tracking needs.
What do you dislike about the product?
I feel it's great but sometimes its layout can be complicated, just how to respond click should be easy.
What problems is the product solving and how is that benefiting you?
Agentforce Service helps organize internal queries, send notifications for new questions, and track who is involved in each case.
Computer Software
Customizable 24/7 AI Agents Across Channels with Agent Force Integration
Reviewed on Oct 05, 2026
Review provided by G2
What do you like best about the product?
The integration of Agent Force allows organizations to deploy customizable AI agents that handle routine inquiries autonomously 24/7 across multiple channels without requiring human intervention.
What do you dislike about the product?
High Cost and Complex Pricing: The platform can be expensive, especially as additional licensing, storage, and feature add-ons accumulate. Consumption-based pricing for AI conversations can also make budget planning more unpredictable
What problems is the product solving and how is that benefiting you?
It addresses the challenge of overwhelmed support teams by deploying autonomous AI agents that handle routine, repetitive customer inquiries 24/7 across multiple channels. This frees human agents to focus on more complex, higher-value issues.
Sharnte R.
All the Information I Need to Assist Clients Accurately and Efficiently
Reviewed on Oct 01, 2026
Review provided by G2
What do you like best about the product?
I have access to all the information I need to be able to assist my clients accurately and efficiently.
What do you dislike about the product?
It would sign me out after a certain time period which could sometimes happen at inconvenient times.
What problems is the product solving and how is that benefiting you?
Helps to simplify Verification and Security checks