Sold by: Salesforce, Inc.
Deployed on AWS
Resolve issues faster anytime, anywhere with AI-powered support.
Agentforce Service combines AI agents, human expertise, and trusted data in one platform. Automate routine tasks, equip service reps with insights, and deliver seamless support across every channel.
4.4
Overview
Agentforce Service is the complete platform that empowers your service teams to deliver seamless support across every channel, from the contact center, to the field, to HR, and now IT Service.
With humans and AI agents working together on one unified, metadata-based platform, you can transform every customer interaction into a personalized experience while driving efficiency.With Agentforce, AI agents take on high-volume routine tasks, quickly and accurately, freeing human agents to focus on complex, high-value customer interactions. This intelligent division of labor enables human agents to work smarter, supported by Agentforce advanced tools that enhance decision-making and streamline workflows. Together, human and AI agents collaborate in real time to resolve issues faster, personalize every interaction, and deliver consistent, high-quality support wherever customers connect. This dynamic partnership not only elevates customer satisfaction but also drives significant operational efficiencies. By automating routine work and intelligently routing complex inquiries, Agentforce Service optimizes resource allocation and reduces service costs. Businesses accelerate resolution times, boost agent productivity, and scale support capabilities, all while minimizing overhead and maximizing ROI. Built for flexibility, Agentforce Service adapts to the unique demands of any industry, empowering organizations to stay agile, competitive, and ahead in the fast-evolving customer service landscape.
Highlights
- Seamless Human + AI Agent Collaboration: Human agents and AI agents work together in real time to deliver personalized, seamless, and exceptional customer support, every time, everywhere.
- Intelligent Automation at Scale: Agentforce activates AI agents to handle high-volume routine tasks effortlessly, freeing human agents to focus on complex cases with powerful tools that boost productivity and precision.
- Drive Efficiency & Maximize ROI: Slash service costs and accelerate resolution times by optimizing resources and scaling support operations, giving your business the agility and competitive edge it needs to thrive.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
In an Agentic Enterprise, sales leads are never missed, every rep is elevated with real-time insights and automation, pipeline intelligence works around the clock, and customer relationships deepen through personalized engagement, all guided by human judgment at the center
Build, deploy, and manage AI agents at scale.
Agentforce brings humans and AI agents together to drive better customer experiences, higher revenue, and greater productivity. With built-in trust, deterministic controls, and deep observability, it is the complete platform for building and scaling AI agents across your enterprise.
Agentforce Marketing is the Salesforce agentic marketing solution for the entire customer lifecycle. It is the next evolution of marketing orchestration, where humans and AI agents work together to deliver adaptive customer experiences that deliver business growth with greater efficiency.
Salesforce Agentforce Communications delivers a suite of industry-specific applications, a unified industry compliant data model and APIs, and AI-powered automation for Communications Service Providers. Built on the #1 AI CRM, the solution streamlines middle office and front office operations, reduces operational costs, and enhances the overall customer experience with the apps, data, agents, and metadata on a deeply unified platform.
Customer reviews
Kevin M.
Omni-Channel Routing Made Easy
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
Omni Channel capabilities and ease of use for routing.
What do you dislike about the product?
The lack of data and history for routing in service cloud.
What problems is the product solving and how is that benefiting you?
AI will help with routing more accurately and hope that Casey will help out of the box companies with more efficiency.
Theodore A.
Easy, Friendly review
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
Easy friendly and fast responses
Part of the salesforce ecosystem is a plus
Part of the salesforce ecosystem is a plus
What do you dislike about the product?
Interface was a bit difficult during the first steps of adoption
What problems is the product solving and how is that benefiting you?
Time to market and customer experience
Utilities
Service Cloud review
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
It is easy to use and friendly, while it provides a clear interface
What do you dislike about the product?
The time required to familiarize myself with the platform
What problems is the product solving and how is that benefiting you?
Time to market and user experience
Shailja K.
Powerful Service Automation with AI Capabilities
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
Agentforce Service brings customer service data, case management, automation, and AI capabilities together in one platform. I especially like how AI can help surface relevant information and automate repetitive service tasks, allowing users to focus more on resolving customer issues. The combination of service workflows, automation, knowledge, and AI assistance is the most helpful. It can reduce manual effort, improve access to customer context, and make common service processes more efficient.
What do you dislike about the product?
The platform can be complex to configure and requires time to understand the different features and customization options. AI capabilities may also require careful setup and tuning to produce consistently useful results.
What problems is the product solving and how is that benefiting you?
Agentforce Service helps centralize customer information, case management, knowledge, and service workflows while automating repetitive tasks. This reduces manual effort, makes customer information easier to access, and helps service teams resolve issues more efficiently and consistently.
Anonymous
Intuitive and Easy to Set Up, Needs Better Integration
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
I really appreciate the configurability of Agentforce Service. It's so intuitive and easy to use that anyone can create agents without needing to involve the IT department. The system's prompts and guidance toward different tactics are very helpful, making it a breeze to configure things on the go. During the initial setup, although we faced some hiccups, it quickly became smooth because the system prompts were really easy to follow, especially setting up agents and prompts.
What do you dislike about the product?
I think the part which needs improvement is the ability to make things more integrated with other systems. Being able to have other systems like SAP and Oracle also connect to Agentforce Service, that'll be really helpful. I think having more easier connectivity through MCP would be a clear winner.
What problems is the product solving and how is that benefiting you?
Agentforce Service solves HR employee issues like talent management and managing tuition reimbursements. It's intuitive and configurable, making it easy to use without waiting for IT.