PagerDuty Operations Cloud
PagerDutyExternal reviews
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Real-Time Alerts and Seamless Integrations Boost Incident Response
What do you like best about the product?
Real-time alerting provides immediate notifications for critical incidents, which helps reduce response times. The escalation policies ensure that if one engineer does not respond, the incident is automatically escalated to the next person, preventing incidents from being overlooked. On-call scheduling is straightforward, making it easy to manage rotation schedules and distribute on-call duties among team members. The integration capability is strong, as it works seamlessly with monitoring tools, ticketing systems, Slack, Teams, and various automation platforms. Incident timeline visibility is excellent, offering a clear view of the sequence of events, including who acknowledged the incident and what actions were taken. This setup helps reduce MTTR, as teams can respond more quickly and in a coordinated manner, leading to less downtime overall. Mobile app support is also available, allowing users to acknowledge and respond to incidents directly from their phones when they are away from their desks.
What do you dislike about the product?
Alert fatigue can be an issue, as the system sometimes generates an excessive number of alerts, many of which are not critical. This can make it harder to maintain focus and respond with the necessary urgency. Additionally, there is a lot of noise from duplicate or repeated alarms—if thresholds or integrations are not properly configured, the same problem may trigger multiple alerts, which can be distracting. The pressure of being on-call is also significant; during particularly busy periods, the constant stream of notifications can be stressful and negatively affect work-life balance. Configuring escalation chains, routing rules, and service dependencies can be complex, especially for new users, and is not always intuitive. Finally, the alerts themselves sometimes lack sufficient context, so you often have to consult monitoring tools or logs to get the full details, as the PagerDuty notification alone is frequently insufficient for diagnosis.
What problems is the product solving and how is that benefiting you?
PagerDuty addresses the issue of delayed incident response and the absence of a clear escalation process during critical network or service outages. By consolidating alerts from various monitoring tools into a single platform, it ensures that the appropriate engineer is notified right away. If the initial responder does not act, the system automatically escalates the alert to the next on-call team member, preventing incidents from being overlooked.
For me and our NOC, this results in faster response times, which helps minimize service downtime. The clear on-call structure eliminates confusion about who should take action, while real-time incident visibility makes it easier to monitor progress. With less need for manual coordination, the platform efficiently manages alerting and escalation. It also assists in distinguishing between critical and informational alerts, helping us focus on the most urgent issues.
For me and our NOC, this results in faster response times, which helps minimize service downtime. The clear on-call structure eliminates confusion about who should take action, while real-time incident visibility makes it easier to monitor progress. With less need for manual coordination, the platform efficiently manages alerting and escalation. It also assists in distinguishing between critical and informational alerts, helping us focus on the most urgent issues.
Seamless Incident Management with Powerful Integrations
What do you like best about the product?
PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies
integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows
can manage multiple teams, services, and global operations
the mobile app and remote acknowledgement/resolution functionality are called out as strong points
integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows
can manage multiple teams, services, and global operations
the mobile app and remote acknowledgement/resolution functionality are called out as strong points
What do you dislike about the product?
- maybe new AI/automated workflows or automatic post-mortem functionality
- pricing is high relative to perceived value, especially for smaller orgs
- pricing is high relative to perceived value, especially for smaller orgs
What problems is the product solving and how is that benefiting you?
it helps prevent critical alerts from being missed by routing monitoring or event tool signals into a structured oncall system where the right person is notified with escalation until someone responds
Powerful Alerting and Monitoring, Though Interface Takes Getting Used To
What do you like best about the product?
Serves as a useful application for configuring alerts and monitoring key processes. The ability to set up an on-call rota and define clear escalation policies are great features.
What do you dislike about the product?
Nothing major for me, but I felt the interface was clunky and it took me a while to get used to the navigation. For a new user, it could be a daunting experience.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to monitor or data pipelines and table refreshes. We also use it to alert failure of the BI model builds. We were able to integrate PD with those platforms we use for the above-mentioned processes, and it helps us stay on top of issues and address them immediately before they cause further, bigger problems.
Timely Alerts with Effortless Setup
What do you like best about the product?
I find the PagerDuty mobile app very useful because it allows me to check, acknowledge, resolve, and assign alerts right from the app. The alerts are communicated promptly through phone, email, or SMS, enabling immediate investigation and resolution. The simple UI of the mobile app and the detailed web portal are standout features.
What do you dislike about the product?
Sometimes I face issues with sso login. I cant find any other issues
What problems is the product solving and how is that benefiting you?
PagerDuty ensures timely alerts through phone, email, or SMS, enabling prompt investigation and resolution of issues, which benefits both my organization and me.
Enhancing Incident Management with Pager Duty
What do you like best about the product?
I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently.
What do you dislike about the product?
The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users.
What problems is the product solving and how is that benefiting you?
Pager Duty allows us to manage schedules and communicate with teams which makes it easier to respond to incidents in a timely manner, contact the appropriate people when needed and collaborate across teams to resolve issues, mitigate down time and provide excellent customer service.
Streamlines incident response procedure
What do you like best about the product?
Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems.
The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created.
The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created.
What do you dislike about the product?
Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days.
What problems is the product solving and how is that benefiting you?
Getting people working together quickly whenever there is an incident.
Best Tool for Alert Management and on call support
What do you like best about the product?
1 - The services setup is evry easy
2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.
3 - The incident history helps in documenting the alerts as well
4 - Easy collaboration with Team
2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.
3 - The incident history helps in documenting the alerts as well
4 - Easy collaboration with Team
What do you dislike about the product?
The AI feature plan is very expensive in Pagerduty overall the experience is good.
What problems is the product solving and how is that benefiting you?
Being in the Devops Team our main concern is alert and responses monitoring , with the help of Pagerduty we are able to send alert to them and via on call we get the calls as well as notifications in our slack channel that helps in early acknowledgement and resolution of alerts.
PagerDuty Has Transformed Our On-Call Experience
What do you like best about the product?
What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most.
What do you dislike about the product?
Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us respond to incidents faster by alerting the right people automatically. It reduces confusion during outages, improves team coordination, and cuts down on alert fatigue.
Best tool In market of Incident and On call management
What do you like best about the product?
Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management.
What do you dislike about the product?
Price is bit towards the higher side that be one thing they can make better
What problems is the product solving and how is that benefiting you?
It help us in incident and on call management
A Must-Have Tool for On-Call and Incident Management
What do you like best about the product?
It’s incredibly reliable when it comes to sending real-time alerts for critical issues.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
What do you dislike about the product?
Nothing to mention at all, its an essential software every enterprise should have
What problems is the product solving and how is that benefiting you?
PagerDuty solves the critical issue of missed or delayed alerts during infrastructure or application failures.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
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