Sold by: Caylent
Deployed on AWS
The CxPortal is an intuitive platform that streamlines Amazon Connect contact center management by consolidating essential functions like configuration, routing, permissions, and analytics into one seamless interface. It's an administrative console built on deep Connect expertise, enabling both technical and business teams to efficiently create and manage queues, prompts, and other critical features through powerful tools including proficiency-based routing and change request processes. The platform enhances operational visibility through targeted analytics while maintaining security through role-based access controls, helping teams deliver exceptional customer service at every touchpoint.
Overview
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CxPortal: Transforming Contact Center Management for Amazon Connect, the CxPortal represents the pinnacle of contact center management technology, bringing together our extensive Connect and CX domain expertise into a seamless, intuitive platform.
This comprehensive solution consolidates the essential functions that contact center teams need daily, from configuration and routing to permissions and analytics, into a single, user-friendly interface that simplifies even the most complex management tasks. At its core, the CxPortal empowers teams to work more efficiently through streamlined workflows. Users can easily manage Connect instances, handle phone number configuration, create and test prompts, set queue availability parameters, and control hours of operation (HOOPs) all from one centralized location. The platform's proficiency-based routing capabilities ensure that customer contacts are matched with the best-qualified available agents, enhancing service quality and customer satisfaction.
Beyond day-to-day operations, the CxPortal provides powerful tools for maintaining operational excellence. Teams can track issues, update configurations and monitor change requests that require approval before implementation. The platform's audit logs offer comprehensive visibility into system events, while the Amazon Connect Global Resiliency features ensure business continuity during regional outages.
By transforming how teams manage customer experience technology, the CxPortal helps organizations deliver exceptional service at every touchpoint. Whether through its targeted analytics providing actionable insights or its intuitive design built for real-world contact center challenges, this solution makes complex tasks simple and gives teams the tools they need to succeed in today's demanding customer service environment by working smarter, not harder.
Highlights
- Intuitive Portal for Simplified Management of Amazon Connect | Transform your contact center with our CxPortal, a streamlined interface that consolidates configuration, routing, permissions, and analytics into one platform.
- Built on deep Connect expertise, this solution enables teams to efficiently create, test, and implement features while gaining visibility across operations. Experience workflows designed for real contact center maintenance and challenges.
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/month |
|---|---|
CxPortal Subscription | $5,000.00 |
Vendor refund policy
Please contact awspartnerteam@caylent.com
Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Please contact awspartnerteam@caylent.com for support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
The CxPortal is an intuitive platform that streamlines Amazon Connect contact center management by consolidating essential functions like configuration, routing, permissions, and analytics into one seamless interface. It's an administrative console built on deep Connect expertise, enabling both technical and business teams to efficiently create and manage queues, prompts, and other critical features through powerful tools including proficiency-based routing and change request processes. The platform enhances operational visibility through targeted analytics while maintaining security through role-based access controls, helping teams deliver exceptional customer service at every touchpoint.
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