Sold by: Caylent
Deployed on AWS
CxPortal Campaign Management helps contact center teams plan, launch, and measure outbound email, voice, and SMS campaigns on Amazon Connect. Manage audiences, governed content, schedules, status, and performance in one guided workflow while Amazon Connect remains the system of record.
Overview
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Campaign Management Business Scenario Video
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Campaign Management 1-Pager
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Example 1
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Manage outbound email, voice, and SMS campaigns on Amazon Connect through one business-facing workspace.
- Faster campaign execution: Move from audience selection to launch through one structured workflow.
- Unified cross-channel management: Coordinate email, voice, and SMS campaigns through one operating model.
- Direct operational control: Keep launch status, campaign progress, and stop controls visible throughout execution.
- Clear outcome visibility: Track delivery, response, voicemail, and engagement metrics alongside campaign status.
- Amazon Connect-native: Keep Amazon Connect as the runtime and system of record while giving business teams direct control.
CxPortal uses the customer's existing Amazon Connect and AWS resources. AWS infrastructure and service charges are billed separately from the CxPortal subscription.
Highlights
- Guided campaign operations: Plan, review, launch, stop, and measure supported email, voice, and SMS campaigns in one workflow.
- Amazon Connect-native: Use the customer's existing Amazon Connect resources while Amazon Connect remains the runtime and system of record.
- Governed, reusable assets: Manage verified senders, approved templates, recipient lists, Campaign Groups, Topics, and unsubscribe context in one place.
Details
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Features and programs
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
CxPortal Campaign Management | CxPortal Campaign Management Subscription | $5,000.00 |
Vendor refund policy
Please contact awspartnerteam@caylent.com for support.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For product, pricing, Private Offer, or support questions, contact Caylent at awspartnerteam@caylent.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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