Sold by: TrustPortalÂ
Deployed on AWS
TrustPortal HyperDesktop is a no-code, GenAI-created, fully featured and highly dynamic Agent Desktop for Amazon Connect, which can double the productivity of agents across all channels - even in the oldest, most complex IT environments with no API's
Overview
Video
How TrustPortal Agent Desktop improves AHT by 50%
Image
Simple, guided journeys with full validation
Image
Real-time lookup for legacy systems / no API's
Image
Detailed but concise, multi-product views
While Amazon Connect is a superb platform, it can struggle to improve productivity where agents often have to use multiple, older IT systems to answer calls - whilst also supporting customers across multiple channels including email, chat, web and more.
This option is for a free 30-day trial for up to 5 concurrent users
TrustPortal HyperDesktop for Amazon Connect, is a highly sophisticated, dynamic, real-time Agent Desktop that works in the most demanding environments, helping agents to typically deliver 50% reductions in Average Handling Time (AHT) through:
- Real-time, dynamically generated Customer360 views fully integrated with IVR
- Simplified, data-driven, guided journeys to deliver any process
- Embedding of GenAI-based services for Email, Knowledge Management etc.
- Significantly reducing agent training from months to weeks, and achieving 100% process compliance / no errors
- Has extensions to fully automate inbound email, create web/mobile self-service, enhance chatbots and any other channel
- And much, much more.
But more importantly, TrustPortal HyperDesktop is delivers significant cost, service and innovation improvements in weeks, not years, though:
- Working on top of your existing IT estate, whether API's exist or not, and not requiring any systems changes
- With no coding - at all!
- Using the power of Generative AI to build complex, yet simple agent UI's
- Using the power of Agentic AI to automate, across any number, age or complexity of systems
TrustPortal HyperDesktop for Amazon Connect provides businesses with a usage-based, low-cost, simple way to improve agent outcomes in weeks, not years, and is proven in some of the most demanding contact centre's worldwide.
This is a free trial for 30 days (extendable to 60 days by agreement)
Highlights
- Maximise your investment in Amazon Connect and improve agent productivity by up to 50%
- Works in the most complex, old IT environments - even those that lack simple connectivity or have no API's
- Deliver GenAI-transformed processes for agents in days or weeks, in the most complex environments - with no-coding!
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Concurrent users | Max concurrent users - max 5 conc users/30-day contract | $0.00 |
Training and Coaching package | A 5-day package of training and coaching | $10,000.00 |
Vendor refund policy
Refunds are not applicable
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For supported customers with technical issues please log a case on https://trustportalhelp.zendesk.com For sales queries, please email sales@trustportal.orgÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Arcee Agent
By Arcee AI
Arcee Agent is a cutting-edge 7B parameter language model developed by Arcee.ai specifically for function calling and tool use.
This is a Jenkins Build Agent node optimized for .Net build jobs. Use this image to quickly deploy a build agent for your Jenkins Server. Doing CI/CD has never been this easy. Launch your agent today.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.