Sold by: TrustPortal
Deployed on AWS
TrustPortal HyperDesktop is a no-code, GenAI-created, fully featured and highly dynamic Agent Desktop for Amazon Connect, which can double the productivity of agents across all channels - even in the oldest, most complex IT environments with no API's
Overview
Video
How TrustPortal Agent Desktop improves AHT by 50%
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Simple, guided journeys with full validation
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Real-time lookup for legacy systems / no API's
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Detailed but concise, multi-product views
While Amazon Connect is a superb platform, it can struggle to improve productivity where agents often have to use multiple, older IT systems to answer calls - whilst also supporting customers across multiple channels including email, chat, web and more.
This option is for a free 30-day trial for up to 5 concurrent users
TrustPortal HyperDesktop for Amazon Connect, is a highly sophisticated, dynamic, real-time Agent Desktop that works in the most demanding environments, helping agents to typically deliver 50% reductions in Average Handling Time (AHT) through:
- Real-time, dynamically generated Customer360 views fully integrated with IVR
- Simplified, data-driven, guided journeys to deliver any process
- Embedding of GenAI-based services for Email, Knowledge Management etc.
- Significantly reducing agent training from months to weeks, and achieving 100% process compliance / no errors
- Has extensions to fully automate inbound email, create web/mobile self-service, enhance chatbots and any other channel
- And much, much more.
But more importantly, TrustPortal HyperDesktop is delivers significant cost, service and innovation improvements in weeks, not years, though:
- Working on top of your existing IT estate, whether API's exist or not, and not requiring any systems changes
- With no coding - at all!
- Using the power of Generative AI to build complex, yet simple agent UI's
- Using the power of Agentic AI to automate, across any number, age or complexity of systems
TrustPortal HyperDesktop for Amazon Connect provides businesses with a usage-based, low-cost, simple way to improve agent outcomes in weeks, not years, and is proven in some of the most demanding contact centre's worldwide.
This is a free trial for 30 days (extendable to 60 days by agreement)
Highlights
- Maximise your investment in Amazon Connect and improve agent productivity by up to 50%
- Works in the most complex, old IT environments - even those that lack simple connectivity or have no API's
- Deliver GenAI-transformed processes for agents in days or weeks, in the most complex environments - with no-coding!
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Concurrent users | Max concurrent users - max 5 conc users/30-day contract | $0.00 |
Training and Coaching package | A 5-day package of training and coaching | $10,000.00 |
Dimensions summary
This free trial gives you the agent desktop for a fixed 30-day term. It has two separate pricing dimensions. The Concurrent users dimension covers up to 5 users working at the same time during the trial. The Training and Coaching package is a distinct option, priced as a 5-day block of instruction and coaching. These two dimensions are independent. One reflects trial access for your agents, while the other adds onboarding support. Neither scales beyond the trial limits during this 30-day period.
Top-of-mind questions for buyers
A concurrent user is one agent working in the desktop at the same moment. This trial allows up to 5 agents active simultaneously. If one logs off, another can take that slot. It counts active sessions at once, not the total number of named agent accounts.
The Training and Coaching package is a 5-day block of instruction and coaching. It bills independently from the concurrent user access. You can add it to help agents learn the guided workflows and onboarding steps. It supports setup and reduces training time during the 30-day trial.
The two dimensions bill independently and appear separately. Concurrent user access covers up to 5 agents for the fixed 30-day term. You cannot exceed 5 simultaneous users during the trial. The training package adds a one-time 5-day block on top, not tied to user count.
www.trustportal.org
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Vendor refund policy
Refunds are not applicable
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For supported customers with technical issues please log a case on https://trustportalhelp.zendesk.com For sales queries, please email sales@trustportal.org
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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