Sold by: PronetxÂ
The CxPortal is an intuitive platform that streamlines Amazon Connect contact center management by consolidating essential functions like configuration, routing, permissions, and analytics into one seamless interface. It's an administrative console built on deep Connect expertise, enabling both technical and business teams to efficiently create and manage queues, prompts, and other critical features through powerful tools including proficiency-based routing and change request processes. The platform enhances operational visibility through targeted analytics while maintaining security through role-based access controls, helping teams deliver exceptional customer service at every touchpoint.
Overview
CxPortal: Transforming Contact Center Management for Amazon Connect, the CxPortal represents the pinnacle of contact center management technology, bringing together our extensive Connect and CX domain expertise into a seamless, intuitive platform.
This comprehensive solution consolidates the essential functions that contact center teams need daily, from configuration and routing to permissions and analytics, into a single, user-friendly interface that simplifies even the most complex management tasks. At its core, the CxPortal empowers teams to work more efficiently through streamlined workflows. Users can easily manage Connect instances, handle phone number configuration, create and test prompts, set queue availability parameters, and control hours of operation (HOOPs) all from one centralized location. The platform's proficiency-based routing capabilities ensure that customer contacts are matched with the best-qualified available agents, enhancing service quality and customer satisfaction.Beyond day-to-day operations, the CxPortal provides powerful tools for maintaining operational excellence. Teams can track issues, update configurations and monitor change requests that require approval before implementation. The platform's audit logs offer comprehensive visibility into system events, while the Amazon Connect Global Resiliency features ensure business continuity during regional outages.
By transforming how teams manage customer experience technology, the CxPortal helps organizations deliver exceptional service at every touchpoint. Whether through its targeted analytics providing actionable insights or its intuitive design built for real-world contact center challenges, this solution makes complex tasks simple and gives teams the tools they need to succeed in today's demanding customer service environment by working smarter, not harder.
Highlights
- Intuitive Portal for Simplified Management of Amazon Connect | Transform your contact center with our CxPortal, a streamlined interface that consolidates configuration, routing, permissions, and analytics into one platform. Built on deep Connect expertise, this solution enables teams to efficiently create, test, and implement features while gaining visibility across operations. Experience workflows designed for real contact center maintenance and challenges.
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Dimension | Description | Cost/month |
|---|---|---|
CxPortal Team Subscription | CxPortal Per User subscription | $150.00 |
CxPortal Pro Subscription | CxPortal Pro - Instance Based Subscription | $2,500.00 |
Vendor refund policy
Refunds available within 14 days of purchase for unused subscription periods only. No refunds for any used service time. Annual subscriptions may qualify for prorated refunds of remaining unused months. Contact support@pronetx.com to request a refund with your account details. Processing takes up to 15 business days. We reserve the right to deny refunds for Terms of Service violations.
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Support
Vendor support
At Pronetx, we aspire to provide a differentiated support experience. Below are the details on how to engage with us. We welcome your feedback as we continuously improve and refine our offerings. Use the Pronetx Support Portal at https://support.pronetx.com to create new tickets or manage existing tickets and responses . Email us at support@pronetx.com , which will automatically generate a support ticket that can be tracked via the Customer Portal. All submitted tickets will be visible in the Customer Portal (regardless of their origin).
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