Sold by: Cobrowse.ioÂ
Cobrowse is a contact center technology add-on which enables agents to browse and navigate your digital platforms with your customers in real time.
Overview
Cobrowse enables agents to browse and navigate your digital platforms with your customers in real time. Once installed, our SDK enables in-app screen sharing for web, mobile and desktop applications with a single click.
Designed for businesses prioritizing exceptional customer support and engagement, Cobrowse empowers teams to provide real-time assistance
Agents can annotate, highlight, and guide users with precision, improving handle times and resolution rates while boosting both agent and customer satisfaction scores.
With enterprise-grade security, Cobrowse ensures sensitive data remains private while enabling support teams to see exactly what customers see.
Key Features
Mobile Co-browsing: Deliver consistent support across your web and mobile iOS/Android apps.
Remote Control: Agents can take limited control of a customer screen to assist with complex tasks.
Self-Hosted Deployments: Maintain full control over data processing by hosting Cobrowse on your GCP infrastructure.
Universal Co-browse: Extend co-browsing functionality beyond your web pages to other 3rd party sites.
Privacy by Default: Automatically mask sensitive data and ensure only authorized information is shared during sessions.
Session Initiation: Flexible options to start sessions, including Smart Connect, push notifications, 6-digit codes and SMS links.
Full Device Mode: Gain visibility and control across the entire device for comprehensive support and troubleshooting.
Be there for your customers when they need you most, with Cobrowse.
Highlights
- Support for websites, Android & iOS mobile platforms, and MacOS & Windows desktop
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cobrowse | Private offer only, contact hello@cobrowse.io | $9,500.00 |
Vendor refund policy
Non-refundable. For more information, please contact hello@cobrowse.io .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Cobrowse Self-Hosted
By Cobrowse.io
Cobrowse is a contact center technology add-on which enables agents to browse and navigate your digital platforms with your customers in real time.
Glance Cobrowse (Private Offer Only)
By Glance
Glance empowers customer-facing teams with in-the-moment collaboration in websites, portals, and mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes - seamlessly and securely.
eGain Cobrowse™ in GovCloud: co-browsing software for digital service
By eGain Corporation
Co-browsing: The Need
Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need.
eGain Cobrowse™: True and unique co-browsing software for digital customer support
eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitors - customers and prospects - into profitable, long-term customers.
eGain Cobrowse™: True co-browsing software for digital customer support
By eGain Corporation
Co-browsing: The Need
Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need.
eGain Cobrowse™: True and unique co-browsing software for digital customer support
eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitor - customers and prospects - into profitable, long-term customers.
Customer reviews
0 ratings
0 AWS reviews
|
15 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Shrutika G.
Collaboratively browse and navigate digital channels
Reviewed on Sep 09, 2024
Review provided by G2
What do you like best about the product?
It is the service that i like which allows companies to offer real-time, interactive support to their customers by enabling agents to "co-browse" with users on their websites or applications.
What do you dislike about the product?
The main thing i dislike is about that users might feel uncomfortable sharing their screens, especially if sensitive information is displayed.
What problems is the product solving and how is that benefiting you?
CoBrowse.io allows support agents to see exactly what the customer sees, enabling them to diagnose and resolve problems more efficiently.
Riya M.
Wonderful tool for customer support management
Reviewed on Aug 27, 2024
Review provided by G2
What do you like best about the product?
Cobrowse.io being an cobrowsing tool provides a smooth integration with the existing system. It is sufficient enough to provide feedback and suggestion reports received from users.
What do you dislike about the product?
While working with Cobrowse.io, i encountered some lags which sometimes ruins the user experience.
What problems is the product solving and how is that benefiting you?
Cobrowse.io is an a customer support management tool particular used to interact with customers and getting reports. It helped me alot while gathering feedback data from users.
raj M.
Great tool for reporting customers and their requirements
Reviewed on Aug 21, 2024
Review provided by G2
What do you like best about the product?
The seamless integration provided by Cobrowse with the existing system is great. Other than that the feature to get the proper report of customer's feedback and requirements helps alot.
What do you dislike about the product?
The unwanted lags that gets occurred in the software is something which is needed to be fixed.
What problems is the product solving and how is that benefiting you?
Cobrowse.io is a cobrowsing tool used for providing customer support and enlisting their requirements and needs. It helped me alot during the first phase of requirement gathering.
SARAYU B.
Easy to integrate and has multi-platform support
Reviewed on Aug 20, 2024
Review provided by G2
What do you like best about the product?
Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase managmeent out of the box.
What do you dislike about the product?
The pricing per agent per month is slightly higher comparing it with other available options.
What problems is the product solving and how is that benefiting you?
It helps in easy user intraction and problem solving in real-time, which is helpful in customer supporting functionallity. The tool also supports audit trails giving easy access to trail of all events for the account. It eases the usage of remote interactions across wide range of paltforms such as android, Ios and windows etc.,
Joseph L.
Cobrowse' benifits to our team.
Reviewed on Aug 13, 2024
Review provided by G2
What do you like best about the product?
Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get things done!
What do you dislike about the product?
I love the co-browsing feature, but it would be cool if Cobrowse.io allowed for multiple people to control the session at the same time. Cobrowse.io is also fantastic for customer support, but I'd love to see more integrations with other tools we use, like our CRM.
What problems is the product solving and how is that benefiting you?
Cobrowse.io makes it feel like our team is all in the same room, even when we're miles apart. Collaboration has never been smoother. Cobrowse.io also lets me see exactly what my customers are seeing, so I can troubleshoot issues way faster. It's a lifesaver!