Sold by: Consilium Software
Guide customers effortlessly with UniVCX™ Co-Browsing. Empower agents to collaborate in real-time, navigate web pages, and troubleshoot with precision for faster resolutions and enhanced support.
Overview
UniVCX™ Co-Browsing revolutionizes customer support by enabling real-time collaboration. Agents can guide customers through web pages or applications, highlighting elements, sharing documents, and troubleshooting complex issues. With advanced features like PII masking, annotation tools, and secure encryption, UniVCX™ Co-Browsing ensures efficient and safe customer interactions.
Key Features and Benefits:
Real-Time Co-Browsing: Share screens and navigate web interfaces with customers to resolve issues faster.
Annotation Tools: Highlight, draw, and guide customers visually for clearer communication.
PII Masking: Ensure sensitive customer data remains protected during co-browsing sessions.
Remote Troubleshooting: Agents can take control when necessary for hands-on issue resolution.
Cross-Platform Support: Works seamlessly on desktop and mobile devices for consistent service.
Scalable and Reliable: Trusted by businesses to handle high volumes without compromising quality.
For a Demo or Sales Inquiry: Contact us at sales-support@consiliuminc.com to schedule a demo or learn more about UniVCX™ Cobrowse: Smart Co-Browsing for Enhanced Customer Journeys.
Highlights
- Interactive Customer Collaboration: Increase first-call resolutions with guided web navigation and troubleshooting.
- Secure and Efficient: PII masking and robust encryption prioritize data security during interactions.
- Easy Integration: Seamlessly integrates with existing contact center infrastructure and mobile apps.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UniVCX™ Co-browse for Amazon Connect/ 5 Concurrent Agents | Consilium UniVCX™ Co-browse for Amazon Connect - 1YR subscription with support. Enabling agents to provide visual assistance to customers through co-browsing, chat, AI chatbot, document/image/application sharing, and nsupport for completing complex forms. | $953.00 |
Annual Software Maintenance Recurring Fees (Mandatory) | Use Qty 1 for up to 50 seats, Qty 2 for up to 100 seats, Qty 3 for up to 150 seats, Qty 4 for 200 seats, and repeat same model for over 200 seats (e.g., 1,000 seats will require Qty 5) | $8,000.00 |
One-Time Professional Services Charge (Mandatory) | One-time fee for standard single instance implementation; additional fee applies for any customizations, non-standard configuration | $8,888.00 |
Vendor refund policy
Refund eligibility and terms are subject to review, based on the reasons and subscription duration. For questions, please contact us at finance@consiliuminc.com .
Consilium reserves the right to review and approve or reject customer purchases, even after the transaction is completed on AWS Marketplace, based on internal policies, product feasibility, and other relevant factors.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
When you choose Consilium UniVCX™, you are not just getting a powerful Co-Browsing - you are also gaining access to a robust support system designed to help you every step of the way. We are committed to providing exceptional customer support, ensuring that you can maximize the value of our product with minimal hassle. Here is what you can expect:
24/7 Email Support: Our support team is available around the clock to assist you via email. Whether you have questions, need troubleshooting, or require guidance, you can reach us at support@consiliuminc.com . We aim to respond quickly, ensuring your issues are addressed promptly.
Priority Phone Support: For more urgent matters, you can contact our dedicated support line.
Comprehensive Support Portal: Visit our support portal at <www.consiliumsoftware.com > to access a wealth of resources, including detailed user guides, FAQs, and instructional videos. The portal also allows you to submit and track support tickets, ensuring you have full visibility into the resolution process.
Onboarding and Training: New customers can benefit from personalized onboarding sessions and training programs tailored to your specific needs. Our team will work with you to ensure a smooth implementation and help you get up and running quickly.
At Consilium, we believe in building long-term partnerships with our customers. Our support services are designed not just to solve problems, but to help you thrive. We are here to support your success, every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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