Sold by: Cobrowse.io
Deployed on AWS
Cobrowse is a contact center technology add-on which enables agents to browse and navigate your digital platforms with your customers in real time.
Overview
Cobrowse enables agents to browse and navigate your digital platforms with your customers in real time. Once installed, our SDK enables in-app screen sharing for web, mobile and desktop applications with a single click.
Designed for businesses prioritizing exceptional customer support and engagement, Cobrowse empowers teams to provide real-time assistance
Agents can annotate, highlight, and guide users with precision, improving handle times and resolution rates while boosting both agent and customer satisfaction scores.
With enterprise-grade security, Cobrowse ensures sensitive data remains private while enabling support teams to see exactly what customers see.
Key Features
Mobile Co-browsing: Deliver consistent support across your web and mobile iOS/Android apps.
Remote Control: Agents can take limited control of a customer screen to assist with complex tasks.
Self-Hosted Deployments: Maintain full control over data processing by hosting Cobrowse on your GCP infrastructure.
Universal Co-browse: Extend co-browsing functionality beyond your web pages to other 3rd party sites.
Privacy by Default: Automatically mask sensitive data and ensure only authorized information is shared during sessions.
Session Initiation: Flexible options to start sessions, including Smart Connect, push notifications, 6-digit codes and SMS links.
Full Device Mode: Gain visibility and control across the entire device for comprehensive support and troubleshooting.
Be there for your customers when they need you most, with Cobrowse.
Highlights
- Support for websites, Android & iOS mobile platforms, and MacOS & Windows desktop
Details
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Delivery method
Supported services
Delivery option
Cobrowse self-hosted
Latest version
Operating system
Linux
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cobrowse | Private offer only, contact hello@cobrowse.io | $9,500.00 |
Dimensions summary
This listing has one pricing dimension, billed per user under a contract. You do not see a public rate. Instead, pricing comes through a private offer, so you contact the vendor at hello@cobrowse.io to arrange terms. Your cost scales with the number of users you license. Because this is a self-hosted deployment, you run your own instance on your chosen infrastructure. To get a quote and set your user count, reach out to the vendor directly.
Top-of-mind questions for buyers
You license by user, which maps to the agent-side staff who run co-browse sessions with customers. Each person who uses the agent tools counts toward your user total. You set that count with the vendor when arranging your private offer.
You run your own instance on your chosen infrastructure. Options include AWS, other cloud providers, your own data centers, or air-gapped networks with no phone-home. The software deploys with common container and infrastructure tools, supporting isolated or restricted environments.
Billing is by user count only, under a single dimension. There is no separate charge by platform. Your license covers co-browse across web, native mobile apps, third-party websites, and PDF content. Contact the vendor to confirm scope for your specific deployment.
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Vendor refund policy
Non-refundable. For more information, please contact hello@cobrowse.io .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Cobrowse self-hosted
Supported services: Learn more
- Amazon EKS
- Amazon ECS
Container image
Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.
Version release notes
Please refer to our docs: https://docs.cobrowse.io/enterprise-self-hosting/self-hosting-overview
Additional details
Usage instructions
Please refer to our docs: https://docs.cobrowse.io/enterprise-self-hosting/self-hosting-overview
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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