Sold by: GlanceÂ
Glance empowers customer-facing teams with in-the-moment collaboration in websites, portals, and mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes - seamlessly and securely.
Overview
Glance empowers customer-facing teams with in-the-moment collaboration in websites, portals, and mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes - seamlessly and securely.
Representatives can join Glance sessions from Amazon Connect or agent desktop of choice and leverage existing communication channels, including routing and escalations, to start from any interaction. Glance lets representatives and customers easily switch between collaboration tools such as:
- cobrowse (websites, portals)
- mobile cobrowe (apps)
- one-, two- or multi-way video
- secure document sharing
- multi-participant cobrowse
- remote assist
- navigation assist
- mobile camera sharing
- screen sharing
Customer-facing teams use Glance Guided CX™ for consultative transactions, virtual training and onboarding, guided issue resolution, field support, advisory services, and personalized sales assistance. Glance enables immersive, secure, and in-brand collaborative experiences with a single click from inside the workspaces employees use daily without requiring customers to download or install anything.
Glance customers have seen business results such as a 20% reduction in average handle time (AHT), a 10% boost in first contact resolution ( FCR), an 18pt increase in Net Promoter Score® (NPS), a 20% higher customer satisfaction (CSAT), a 60% reduction in sales cycle times, 40% boost in lead conversion rate, $18M in new revenue from customers, and 97% satisfaction rating.
Private Offer Only: Glance will need to be configured for your environment before purchasing. For more details on configuration and pricing, contact partners@glance.cxÂ
Highlights
- Easy for everyone: Initiate human-guided digital engagements with customers from Amazon Connect, Salesforce Console, CCaaS, or a custom desktop system. Customers can use any browser or device and don't need to exchange a session key. Enterprises create a consistent customer experience across any channel, business unit, department, CX solution stack, or third-party strategic partner.
- Breadth of capabilities: Glance leverages existing communication channels, including routing and escalations, to start from any interaction, allowing representatives and customers to leverage visual collaboration capabilities like cobrowse (web, mobile), video, secure document sharing, screen sharing, mobile camera sharing, and more.
- Proven, enterprise-grade security and scale: Glance supports stringent data privacy and security standards, maintaining annual compliance with ISO/IEC 27001, annual attestation SOC 2 Type 2 Report, and verified by F500 customers. Glance is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Glance | Private offer only, contact partners@glance.cx | $10,500.00 |
Vendor refund policy
Refund policy is discussed during contract negotiations.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Glance offers two levels of support: Standard Support and Premium Support.
Standard Support Monday - Friday, 9 am- 9 pm EST. with a 1 hour response time for severity levels 1 & 2, and 4 hour response time for severity levels 3 and 4.
Premium Support: 24x7 availability with hotline access for service outages and all severity levels.
For support email Glance support at support@glance.cxÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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