Sold by: Glance
Glance empowers customer-facing teams with in-the-moment collaboration in websites, portals, and mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes - seamlessly and securely.
Overview
Glance empowers customer-facing teams with in-the-moment collaboration in websites, portals, and mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes - seamlessly and securely.
Representatives can join Glance sessions from Amazon Connect or agent desktop of choice and leverage existing communication channels, including routing and escalations, to start from any interaction. Glance lets representatives and customers easily switch between collaboration tools such as:
- cobrowse (websites, portals)
- mobile cobrowe (apps)
- one-, two- or multi-way video
- secure document sharing
- multi-participant cobrowse
- remote assist
- navigation assist
- mobile camera sharing
- screen sharing
Customer-facing teams use Glance Guided CX™ for consultative transactions, virtual training and onboarding, guided issue resolution, field support, advisory services, and personalized sales assistance. Glance enables immersive, secure, and in-brand collaborative experiences with a single click from inside the workspaces employees use daily without requiring customers to download or install anything.
Glance customers have seen business results such as a 20% reduction in average handle time (AHT), a 10% boost in first contact resolution ( FCR), an 18pt increase in Net Promoter Score® (NPS), a 20% higher customer satisfaction (CSAT), a 60% reduction in sales cycle times, 40% boost in lead conversion rate, $18M in new revenue from customers, and 97% satisfaction rating.
Private Offer Only: Glance will need to be configured for your environment before purchasing. For more details on configuration and pricing, contact partners@glance.cx
Highlights
- Easy for everyone: Initiate human-guided digital engagements with customers from Amazon Connect, Salesforce Console, CCaaS, or a custom desktop system. Customers can use any browser or device and don't need to exchange a session key. Enterprises create a consistent customer experience across any channel, business unit, department, CX solution stack, or third-party strategic partner.
- Breadth of capabilities: Glance leverages existing communication channels, including routing and escalations, to start from any interaction, allowing representatives and customers to leverage visual collaboration capabilities like cobrowse (web, mobile), video, secure document sharing, screen sharing, mobile camera sharing, and more.
- Proven, enterprise-grade security and scale: Glance supports stringent data privacy and security standards, maintaining annual compliance with ISO/IEC 27001, annual attestation SOC 2 Type 2 Report, and verified by F500 customers. Glance is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Glance | Private offer only, contact partners@glance.cx | $10,500.00 |
Dimensions summary
This listing uses a single pricing dimension billed as units under a contract model. Pricing is not published on Marketplace. You access it through a private offer only, which means the vendor sets your terms directly. To get pricing, you contact the vendor at partners@glance.cx. The unit count and contract length are arranged during that conversation, so the final structure depends on your negotiated agreement rather than a fixed public rate.
Top-of-mind questions for buyers
The Marketplace lists pricing as units under a private offer, and the exact unit definition is set during your negotiation with the vendor. Glance powers guided sessions like cobrowse, screen share, video, and mobile collaboration. To confirm what a unit maps to for your deployment, contact partners@glance.cx.
Your Glance session includes cobrowsing on web and mobile, screen sharing, one-way or multi-user video, document sharing, mobile camera share, and remote assist. Session reporting is available through APIs for business intelligence analysis. Representatives launch sessions from a CRM, CCaaS, or custom system, and customers need no downloads.
This listing is a private offer only, so no public rate appears. The vendor sets your unit count and terms directly during negotiation. Because deployment can span web, mobile, video, and document sharing across CRM or CCaaS systems, terms depend on your configuration. Reach out to partners@glance.cx to arrange pricing.
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Vendor refund policy
Refund policy is discussed during contract negotiations.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Glance offers two levels of support: Standard Support and Premium Support.
Standard Support Monday - Friday, 9 am- 9 pm EST. with a 1 hour response time for severity levels 1 & 2, and 4 hour response time for severity levels 3 and 4.
Premium Support: 24x7 availability with hotline access for service outages and all severity levels.
For support email Glance support at support@glance.cx
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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