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eG Enterprise is a full-stack observability solution for IT applications, infrastructures and Amazon WorkSpaces and AppStream. It provides 360-degree visibility and insights into every layer and every tier - from endpoint to application to cloud and database from one console. Digital workspace competency certified, eG Enterprise embeds specialized monitoring and reporting for EUC and DEX environments including Amazon WorkSpaces and AppStream 2.0 (Single-session and Multi-Session). Key features include synthetic user experience monitoring, real user monitoring, application transaction tracing, DEX scoring and automated root-cause diagnosis. With eG Enterprise, IT teams can ensure enhanced user productivity, lower MTTR, improved IT efficiency and ROI.
4.5
Overview
eG Enterprise is a full-stack observability solution for IT applications and infrastructures that provides 360 degree visibility and insights into every layer and every tier - from endpoint to application to cloud and database from one console. IT teams use eG Enterprise to IT teams enhance user productivity, lower MTTR, improve IT efficiency and ROI.
AWS digital workspace competency certified, eG Enterprise offers best of breed monitoring, diagnosis and reporting for EUC, DaaS and DEX environments including Amazon WorkSpaces and AppStream 2.0 (Single-session and Multi-Session), Citrix, Omnissa Horizon, Azure Virtual Desktops and more. Track all aspects of user experience from logon time to app launch time and input latency, correlate with system performance. Get insights on user profiles and GPOs, track applications accessed and system performance to identify bottlenecks. Out of the box reporting provides insights for post-mortem diagnosis of problems and capacity optimization.
The same universal agent technology also provides full-stack observability of applications. Monitor user experience using a combination of synthetic and real user monitoring, correlate with processing delays of transactions at each tier, and auto-discover and analyze infrastructure performance with the application context to pinpoint why an application is slow. Built-in insights to monitor common web, application (Java, Node.js, .NET, PHP), database, middleware and other application components ensures accurate diagnosis of problems.
Fully multi-tenant, eG Enterprise can be deployed on-prem or as a SaaS service and monitors both on-prem and cloud components. Embedded AIOps capabilities provide proactive and accurate insights and recommendations to IT teams. A simple interface and its integration with GenAI services empowers helpdesk teams to triage problems easily, accurately and quickly, reducing slowtime. Trending and analytics capabilities provide recommendations for IT architects to right-size, optimize and forecast the performance of their key applications and infrastructures.
Highlights
- Comprehensive User Experience Monitoring: Synthetic monitoring simulates workflows for thick/thin client and web applications including logon performance and supports VDI technologies like Amazon WorkSpaces/AppStream 2.0 and Azure Virtual Desktops. This is complemented with real user monitoring that measures all aspects of user experience: logon time, application launch time, screen latency, input delay and page load time. IT teams can detect and resolve problems proactively before users notice.
- In-depth Insights and Auto-Diagnostics: Universal agent technology monitors 650+ application and infrastructure components. Flexible and transportable licensing makes deployment simple. Built-in domain expertise ensures auto-discovery and in-depth monitoring based on industry standard best practices. Automated diagnosis capability ensures that all the necessary details are captured and reported just as problems occur. Automated baselining alerts IT teams to any anomalies in advance.
- Advanced AIOps Capabilities: Auto-discovery of inter-dependencies and color-coded topology maps greatly simplify troubleshooting. A patented root-cause diagnosis engine clearly differentiates the cause of problems from effects, minimizing mean time to repair. Historical analysis and trending provides insights for right-sizing, optimization and cost control. Integration with ITSM tools ensures automatic ticket generation, while GenAI integration empowers IT teams with recommendations.
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Dimension | Description | Cost/month |
|---|---|---|
eG OS Monitor | Monitoring of server hosts - hardware, OS, network, TCP, logs | $40.00 |
eG App/Virtual Monitor | Monitoring of any application/virtual/storage/cloud technology-per OS | $120.00 |
eG Conc User Monitor | Monitoring of digital workspaces - by Concurrent User | $8.00 |
Dimensions summary
You pick from three monitoring dimensions, each priced per host. eG OS Monitor covers server hosts, including hardware, operating system, network, TCP, and logs. eG App/Virtual Monitor covers applications, virtual, storage, or cloud technology, charged per operating system. eG Conc User Monitor covers digital workspaces, priced by concurrent user. These dimensions are independent, so you combine them based on what you monitor. Server and application dimensions scale by the number of operating systems, storage devices, or hypervisors. The workspace dimension scales by the count of concurrent users accessing your workspace.
Top-of-mind questions for buyers
Each server operating system instance counts as one host, whether physical or virtual. Licensing is not based on CPUs, cores, or sockets. If one operating system runs several application components or JVMs, you are still charged for the single operating system, not each component.
The eG Conc User Monitor dimension is priced by concurrent user, not by session. You count users accessing your workspace at the same time. One user running multiple sessions still counts as one concurrent user for billing, so simultaneous access drives the metric.
The three dimensions bill independently and add together on one invoice. Server and application dimensions scale by counts of operating systems, storage devices, or hypervisors. The workspace dimension scales by concurrent users. Your dominant cost depends on whether you have more monitored systems or more workspace users.
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We offer a range of services including standard office hours email and telephone support and training on our products. We also offer additional assistance for performing assessments, diagnostics and analysis of application and infrastructure performance.
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Synthetic and Real User Experience Monitoring
Synthetic monitoring simulates workflows for thick/thin client and web applications including logon performance and VDI technologies like Amazon WorkSpaces and AppStream 2.0. Real user monitoring measures logon time, application launch time, screen latency, input delay and page load time.
Multi-Layer Application and Infrastructure Observability
Universal agent technology monitors 650+ application and infrastructure components across web, application (Java, Node.js, .NET, PHP), database, middleware and other components with auto-discovery and in-depth monitoring based on industry standard best practices.
Automated Root-Cause Diagnosis Engine
Patented root-cause diagnosis engine differentiates the cause of problems from effects. Automated baselining alerts to anomalies in advance and captures necessary diagnostic details as problems occur.
AIOps with Topology Mapping and Auto-Discovery
Auto-discovery of inter-dependencies and color-coded topology maps simplify troubleshooting. Historical analysis and trending provides insights for right-sizing, optimization and cost control with GenAI integration for recommendations.
Multi-Tenant Deployment with ITSM Integration
Fully multi-tenant architecture deployable on-premises or as SaaS service monitoring both on-premises and cloud components. Integration with ITSM tools enables automatic ticket generation.
Automated Device Discovery and Configuration
Automatic recognition and configuration of 2,000+ technologies with preconfigured alert thresholds and best practices-based setup without manual intervention
Agentless Monitoring Architecture
Agentless Collector deployment enabling hybrid and multi-cloud visibility with reduced operational overhead and no requirement for continuous agent upgrades
Unified Multi-Environment Visibility
Single-pane-of-glass monitoring across on-premises, hybrid, and multi-cloud infrastructures including AWS services with panoramic performance visibility
Flexible Data Collection Mechanism
Capability to pull metrics from virtually any device or API with support for custom graphs, dashboards, and alerts for application status analysis and trend identification
Performance Forecasting and Customizable Dashboards
Built-in performance forecasting capabilities combined with rich, customizable dashboards and full reporting functionality for actionable infrastructure insights
Multi-Cloud Environment Integration
Unified monitoring across AWS services including Lambda and ECS, alongside five other leading cloud providers for complete visibility across multi-cloud infrastructure.
Real-Time Anomaly Detection and Root Cause Analysis
Advanced anomaly detection with automated root-cause analysis and real-time dependency mapping to visualize connections between logs, networks, hosts, and services.
Unified Observability Data Collection
Centralized consolidation of metrics, logs, and traces across infrastructure, applications, and third-party services into a single platform.
SLO and SLA Monitoring
Real-time tracking and monitoring of critical Service Level Objectives and Service Level Agreements with automated alerts for regional issues and abnormal performance trends.
Interactive Visualization and Full-Stack Visibility
Interactive visualizations providing full-stack visibility across multi-domain monitoring including logs, hosts, network performance, and application metrics.
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Customer reviews
Real Estate
eG Enterprise : - A Robust Monitoring Solution with Comprehensive Insights and Scalability.
Reviewed on Dec 19, 2023
Review provided by G2
What do you like best about the product?
It offers an extensive range of monitoring capabilities, providing insights into various aspects of our systems.
It seamlessly scales to accommodate our expanding infreastructure without compromising performance.
The platform's integration with coding freameworks simplifies the monitoring and troubleshooting processes.
The provision of real-time analytics empowers proactive decision-making and issue resolution.
It seamlessly scales to accommodate our expanding infreastructure without compromising performance.
The platform's integration with coding freameworks simplifies the monitoring and troubleshooting processes.
The provision of real-time analytics empowers proactive decision-making and issue resolution.
What do you dislike about the product?
The initial setup process can be somewhat complex and might require more streamlined documentation.
Customisation options, though powerful, may have a steeper learning curve for novice users.
While the reporting features are robust, additional flexibility in report customisation would be benficial.
Fine-tuning alert settings could be more intuitive for easier management.
Customisation options, though powerful, may have a steeper learning curve for novice users.
While the reporting features are robust, additional flexibility in report customisation would be benficial.
Fine-tuning alert settings could be more intuitive for easier management.
What problems is the product solving and how is that benefiting you?
Identifying issues before they escalate prevents system downtime, ensuring uninterrupted operations .
Optimisation insights aid in enhancing overall system performance, leading to increased productivity.
Efficient resource allocation, identified through monitoring, leads to cost savings and better infrastructure management.
Optimisation insights aid in enhancing overall system performance, leading to increased productivity.
Efficient resource allocation, identified through monitoring, leads to cost savings and better infrastructure management.
Luis Osvaldo V.
Nice tool!!
Reviewed on Nov 02, 2023
Review provided by G2
What do you like best about the product?
It is a easy tool for IT ecosystems. It offers automatic monitorin for my IT team, provides detailed reports to help pinpoint application shutdowns & detects network disruptions. Technically, this tool make easy, faster & efficient my work
What do you dislike about the product?
The browser of the application gets slow somtimes aand even crashes sometimes, so i had to re-start the app
What problems is the product solving and how is that benefiting you?
Monitoring my team in real time, after eG it was a really slow proccess
Manufacturing
Makes easy to monitor data
Reviewed on Oct 26, 2023
Review provided by G2
What do you like best about the product?
The support is amazing, the follow up and response time makes the issues get resolved in no time.
What do you dislike about the product?
As for this moment, I don't have any issues with the software.
What problems is the product solving and how is that benefiting you?
The monitoring in "real-time" makes this tool and data more reliable.
Manufacturing
A reliable Tool
Reviewed on Oct 26, 2023
Review provided by G2
What do you like best about the product?
I love that you can costumize the dashboard making it easier for be suited to our purposes.
What do you dislike about the product?
The browser gets slow sometimes and even crashes sometimes.
What problems is the product solving and how is that benefiting you?
Monitoring our databases has been way easier than before, the workflows have a great capability and it meets our needs.
Hospital & Health Care
Great monitoring tool
Reviewed on Jun 20, 2023
Review provided by G2
What do you like best about the product?
This solution is a comprehensive analytics tool for complex IT ecosystems. It offers automatic monitoring for IT infrastructure, detects network disruptions, and provides detailed reporting to help pinpoint application slowdowns, significant system failures, and more. Utilizing both agentless and agent-based approaches, it comprehensively tracks the performance and health of the entire IT framework.
By simplifying the process of debugging performance issues, it facilitates quick resolution of problems. It excels at identifying root causes and swiftly rectifying them, enhancing overall customer experience. The solution provides unmatched visibility, extending beyond just application performance to user experience, supporting infrastructure, and business transactions.
In essence, it streamlines the process of diagnosing, monitoring, and reporting key IT services, making it faster and more efficient. This ensures smooth operation of IT landscapes and helps businesses maintain high service levels.
By simplifying the process of debugging performance issues, it facilitates quick resolution of problems. It excels at identifying root causes and swiftly rectifying them, enhancing overall customer experience. The solution provides unmatched visibility, extending beyond just application performance to user experience, supporting infrastructure, and business transactions.
In essence, it streamlines the process of diagnosing, monitoring, and reporting key IT services, making it faster and more efficient. This ensures smooth operation of IT landscapes and helps businesses maintain high service levels.
What do you dislike about the product?
The product might seem costly initially, but when its extensive capabilities and scalability are considered, its value becomes apparent. It allows for seamless visibility extension, eliminating the need to integrate multiple additional products. The challenge with eG lies in justifying its upfront investment. Customers often only recognize its worth one or two years in, which can complicate the replacement process, especially if they've committed to four or five other short-term solutions in the interim. So, although eG may seem expensive upfront, it is a comprehensive, long-term solution that could save resources in the future.
What problems is the product solving and how is that benefiting you?
Proactive issue resolution for our applications. Serverless cloud functions along with a microservice backend. Frontends are written in a variety of languages and deployments.