Sold by: JumpCloud, Inc.
Deployed on AWS
Free Trial
AWS Free Tier
Grant users secure, frictionless access to everything they need to do their work using JumpCloud's everything in one, Open Directory Platform. Manage all of your cross-OS server and device and user identities, including single sign-on (SSO), conditional, and passwordless access, all from a single pane of glass.
4.5
Overview
Open Cloud Directory Platform - A modern cloud directory to centralize access across all of your identities with integrations to:
- AWS Identity Center
- Google Workspace
- Microsoft 365
- Active Directory
- HRIS platforms
- Network infrastructure resources
Single Sign-On (SSO) & Multi-Factor Authentication (MFA) - Frictionless, secure access to AWS resources and over 900 pre-built applications.
- Automate user provisioning to Amazon IAM Identity Center
- Leverage group-based permissions to grant the right level of access
Cross-OS Server & Device Management - Deploy, manage, and remotely assist your AWS servers and corporate devices from a single cloud platform. Securely manage, configure, monitor, and patch:
- Windows
- macOS and iOS
- Linux and AWS Linux AMIs
- Android
JumpCloud Platform - Modernize your infrastructure and simplify cloud transformation projects by combining everything in one package, including:
- Cloud directory identity management
- Access management with passwordless SSO, MFA, and password management
- Cross-OS server & device management
JumpCloud Platform Prime - Get all the benefits and capabilities of the JumpCloud Platform package, plus 24/7 premium support and conditional access to help you reach your Zero Trust goals. Ensure that only specific users working on trusted devices and networks can access AWS resources with complete IAM, device management, and enhanced access controls.
To learn more about JumpCloud, please visit us at https://cloud.jumpcloud.com/awsreferral
For custom pricing or a private contract, please contact AWS-Marketplace@jumpcloud.com for a private offer.
Highlights
- Centralize access with a modern cloud directory, plus SSO and MFA
- SSO: Enable phishing-resistant, one-click user access via JumpCloud Go™
- Cross-OS Server & Device Management: Secure and manage your AWS Linux AMIs and your fleet of on-premise and remote Windows, macOS, iOS, Linux, and Android devices, all from one console
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
SSO & MFA | Cloud Directory, SSO, Identity, Access, and Push MFA for 100 users | $13,200.00 |
Device Identity Mgmt | Cross-OS Server & Device Management for 100 users | $15,600.00 |
Cloud Insights | Cloud Directory and Cloud Insights for 100 users | $12,000.00 |
JumpCloud Platform | Identity, Access, and Device Management for 100 users | $22,800.00 |
JumpCloud Platform Prime | JumpCloud Platform with Zero Trust, 24/7 Support for 100 users | $28,800.00 |
Dimension | Cost/unit |
|---|---|
Overage fee per user/month above contracted amount - SSO & MFA | $11.00 |
Overage fee per user/month above contracted amount - Device Mgmt | $13.00 |
Overage fee per user/month above contracted amount - Cloud Insights | $5.00 |
Overage fee per user/month above contracted amount - JC Platform | $19.00 |
Overage fee per user/month above contracted amount - JC Platform Plus | $24.00 |
Overage fee per user/month above contracted amount - Misc Offering | $0.01 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Start a free 30-day JumpCloud trial for unlimited access to the full platform. Explore one feature or implement them all. For additional support, premium 24/7 phone, chat services and professional implementation packages are available. To learn more, visit: https://jumpcloud.com/premium-support
Support Email: AWS-Support@jumpcloud.com Support Contact: AWS-Support@jumpcloud.com Refund Policy:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By JumpCloud, Inc.
By One Identity
By BeyondTrust Corporation
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Directory Identity Management
Centralize access across all identities with integrations to AWS Identity Center, Google Workspace, Microsoft 365, Active Directory, HRIS platforms, and network infrastructure resources
Single Sign-On and Multi-Factor Authentication
Frictionless, secure access to AWS resources and over 900 pre-built applications with automated user provisioning to Amazon IAM Identity Center and group-based permissions
Cross-Operating System Server and Device Management
Deploy, manage, and remotely assist AWS servers and corporate devices across Windows, macOS, iOS, Linux, AWS Linux AMIs, and Android from a single cloud platform
Passwordless and Conditional Access
Enable phishing-resistant access with passwordless SSO, password management, and conditional access controls to ensure only specific users on trusted devices and networks can access AWS resources
Unified Platform with Zero Trust Capabilities
Combine cloud directory identity management, access management, and cross-OS server and device management with enhanced IAM and device management controls to support Zero Trust security goals
Single Sign-On (SSO)
Automatically synchronizes users across multiple directories to enable one-click access to corporate applications on-premises and in the cloud with enforced security policies and self-service password reset capabilities.
Multi-Factor Authentication (MFA)
Supports multiple authentication methods including passwordless authentication, passkeys, one-time passcodes, push notifications, biometric data, and security keys with real-time reporting and monitoring of authentication events.
Adaptive Authentication
Delivers multi-layer, context-aware and risk-based protection to minimize common attacks and enforce contextual access security policies based on user behavior and risk assessment.
Identity Lifecycle Management
Provides role-based user provisioning engine with granular access permissions, least-privileged access controls, and automated user account provisioning across applications and AWS services.
Directory Integration
Acts as a secure cloud-based directory with integration capabilities for Active Directory, LDAP, G Suite and other external directories, plus pre-built connectors with thousands of third-party web applications and AWS services including AWS IAM, AWS SSO, Amazon Cognito, and Amazon EventBridge.
Centralized Identity and Access Visibility
Provides centralized view of identities, accounts, entitlements, and privileged access across IT estate with threat detection capabilities for compromised identities and privileged access misuse
Privileged Credential Management
Manages privileged passwords, accounts, credentials, secrets, and sessions for human and machine identities with complete control and security enforcement
Privileged Remote Access Control
Enables granular control, management, and auditing of remote privileged access for employees, vendors, developers, and cloud operations engineers with zero trust enforcement
Endpoint Privilege Management
Enforces least privilege on Windows, macOS, and Linux systems by removing local admin rights, replacing sudo with centrally managed solutions, and preventing malware and phishing attacks
Threat Detection and Analytics
Delivers advanced discovery, intelligence, and deep contextual analytics to detect threats across entire identity estate and identify hidden attack paths
Standard contract
No
No
No
Customer reviews
Aswin K.
Great for Lean Directory Management, but Support, Reporting, and Scaling Costs Need Work
Reviewed on Jul 19, 2026
Review provided by G2
What do you like best about the product?
For a small business that doesn't have the budget or the headcount to justify a full Active Directory setup or a heavyweight enterprise IAM stack, JumpCloud fills a real gap. The cloud-based directory just makes sense at our scale, there's no on-prem infrastructure to maintain, no domain controller to babysit, and new hires can be onboarded and given the right access within minutes of their account being created.
User management is genuinely clean and intuitive once you're past the initial setup. Creating users, assigning them to groups, and controlling what they can access is straightforward enough that it doesn't require a dedicated IT person sitting on top of it full time, which for a lean startup team is exactly what you need. The fact that it works across Mac, Windows, and Linux without treating any OS as a second-class citizen is something I didn't fully appreciate until I'd used competing tools that clearly favoured one ecosystem over the others.
The free tier for up to ten users is also worth calling out honestly, for very early stage teams it's a legitimately useful entry point, not just a crippled demo. We stayed on it longer than expected and it held up fine.
User management is genuinely clean and intuitive once you're past the initial setup. Creating users, assigning them to groups, and controlling what they can access is straightforward enough that it doesn't require a dedicated IT person sitting on top of it full time, which for a lean startup team is exactly what you need. The fact that it works across Mac, Windows, and Linux without treating any OS as a second-class citizen is something I didn't fully appreciate until I'd used competing tools that clearly favoured one ecosystem over the others.
The free tier for up to ten users is also worth calling out honestly, for very early stage teams it's a legitimately useful entry point, not just a crippled demo. We stayed on it longer than expected and it held up fine.
What do you dislike about the product?
Here's where the mixed experience comes in. The further you push JumpCloud beyond basic directory management, the more you start to feel the rough edges.
The admin console has improved over time but still has moments that feel inconsistent — certain settings are buried in places that don't feel intuitive, and some workflows require more clicks than they should for tasks you're doing repeatedly. It's not a dealbreaker but it adds up over time.
Support quality is the most common frustration I've genuinely run into. Response times can be slow, and when issues are nuanced — like a sync problem between JumpCloud and a specific application, or a user state that just won't behave correctly — the back-and-forth to resolution takes longer than feels acceptable. Phone support is gated behind higher tier plans, which stings when something is actively broken.
Reporting is thin. For a directory platform, the built-in audit logs and compliance reporting tools feel underdeveloped — you get the basics, but anything more detailed requires exporting and making sense of it yourself. For a startup that's moving toward its first security audit this becomes noticeable fast.
Pricing scaling is also worth flagging. The jump from free to paid feels manageable at first, but as your headcount grows the per-user cost stacks up quickly, and at some point you start wondering whether the feature set justifies what you're paying versus alternatives like Azure AD or Okta.
The admin console has improved over time but still has moments that feel inconsistent — certain settings are buried in places that don't feel intuitive, and some workflows require more clicks than they should for tasks you're doing repeatedly. It's not a dealbreaker but it adds up over time.
Support quality is the most common frustration I've genuinely run into. Response times can be slow, and when issues are nuanced — like a sync problem between JumpCloud and a specific application, or a user state that just won't behave correctly — the back-and-forth to resolution takes longer than feels acceptable. Phone support is gated behind higher tier plans, which stings when something is actively broken.
Reporting is thin. For a directory platform, the built-in audit logs and compliance reporting tools feel underdeveloped — you get the basics, but anything more detailed requires exporting and making sense of it yourself. For a startup that's moving toward its first security audit this becomes noticeable fast.
Pricing scaling is also worth flagging. The jump from free to paid feels manageable at first, but as your headcount grows the per-user cost stacks up quickly, and at some point you start wondering whether the feature set justifies what you're paying versus alternatives like Azure AD or Okta.
What problems is the product solving and how is that benefiting you?
For a small business the core problem it solves is having a centralised place to manage who has access to what — without the complexity and cost of enterprise directory tooling. Before JumpCloud, access management was a messy mix of shared credentials, manually maintained spreadsheets, and hoping people remembered to tell IT when someone left.
JumpCloud replaced that chaos with a single source of truth for user identities and access. Offboarding especially became dramatically cleaner — deactivating an account in one place and knowing access is cut off across connected systems is the kind of thing that sounds obvious until you realise how many small businesses are still doing it manually and inconsistently.
For our size and budget it was the right call at the right time. Whether it scales gracefully with us is the open question we're still figuring out.
Bottom line: JumpCloud is a smart, cost-effective directory solution for small teams that need structure without enterprise-level complexity. Just go in with realistic expectations around support responsiveness and reporting depth — and have a plan for what happens when your team grows past the point where the pricing stays comfortable.
JumpCloud replaced that chaos with a single source of truth for user identities and access. Offboarding especially became dramatically cleaner — deactivating an account in one place and knowing access is cut off across connected systems is the kind of thing that sounds obvious until you realise how many small businesses are still doing it manually and inconsistently.
For our size and budget it was the right call at the right time. Whether it scales gracefully with us is the open question we're still figuring out.
Bottom line: JumpCloud is a smart, cost-effective directory solution for small teams that need structure without enterprise-level complexity. Just go in with realistic expectations around support responsiveness and reporting depth — and have a plan for what happens when your team grows past the point where the pricing stays comfortable.
Aman T.
Jump cloud Benefits
Reviewed on Jul 19, 2026
Review provided by G2
What do you like best about the product?
Jumo cloud easy to mange and easy to access the server
What do you dislike about the product?
In the starting i use its little bit complex to understand but after sometime it easy and very helpful
What problems is the product solving and how is that benefiting you?
Easy to manage and login into the server and access part is very easy and benefical as well
Consumer Electronics
All Your Software in One Place for Easy Access
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
All software is in one place for easy access
What do you dislike about the product?
Kind of cumbersome to have to log in several times to access
What problems is the product solving and how is that benefiting you?
All software is in one area
Prayas D.
Easy Deployment and Centralized IT Management with JumpCloud
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
JumpCloud is easy to deploy and provides a centralized platform for user identity, device management, and access control. Its automation and cross-platform support make day-to-day IT administration more efficient.
What do you dislike about the product?
Advanced configurations have a learning curve, integrations with some third-party tools require extra effort, and customer support response times can vary for complex technical issues.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user authentication, device management, and access policies in one platform. It reduces manual IT effort, strengthens security, and simplifies onboarding, offboarding, and ongoing user administration.
Information Technology and Services
Strong Login Security, but Confusing UX and Intrusive Pop-Ups
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
Security for logins and password protection
What do you dislike about the product?
UX can be confusing. Sometimes pop ups block necessary fields and you can’t remove it
What problems is the product solving and how is that benefiting you?
Information security