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JumpCloud

JumpCloud, Inc. | 1

Reviews from AWS customer

2 AWS reviews
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  • 2
  • 3 star
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External reviews

3,355 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Jumpcloud makes processes smooth and easy

  • July 16, 2025
  • Review provided by G2

What do you like best about the product?
How it is easy to use and makes organization accounts easy to use.
What do you dislike about the product?
What I dislike about jumpcloud is that it is harder for none tech users to understand.
What problems is the product solving and how is that benefiting you?
Being an admin of various organizations and Jumpcloud streamlining the process to account management.


    Wilfredo E.

JumpCloud in One console to Rule IT Access Control

  • July 16, 2025
  • Review provided by G2

What do you like best about the product?
Jumpcloud allows me to manage our user identities, devices and access control from a single access console. We are able to enforce security controls and policies. The ability to push changes and install application in one console. For security standpoint, it is essential for security operations, incident response and audits. Logs can be forwarded to SIEM. Ease of Use, Ease of Implementation, Ease of Integration, Supportability. Accessing the console regularly.
What do you dislike about the product?
Jumpcloud seems has a limited customization and filtering. Also some of the reporting and analytics capabilities, there’s no built-in support for advanced audit reporting, compliance dashboards, or risk scoring.
What problems is the product solving and how is that benefiting you?
For security: Identity, access and device management. It benefits me most on the security policy enforcement side.


    JB B.

As an IT admin of our company, JumpCloud is so easy to use for a first-time user.

  • July 16, 2025
  • Review provided by G2

What do you like best about the product?
The Support team is one of the best things about JumpCloud. They are so helpful and fast to reach out. They can provide you with all the information you need via knowledge base.

The app is great in connecting with devices that are enrolled in JumpCloud. Getting device and user reports hasn't been this easy. Pushing updates and commands to the machines is so easy even people without background in IT can do it on JumpCloud!
What do you dislike about the product?
Nothing! You won't find anything to dislike about it
What problems is the product solving and how is that benefiting you?
MFA, managing devices, connecting devices to M365


    Joy Marie M.

“JumpCloud Exposed: Access Control Without the Headaches”

  • July 16, 2025
  • Review provided by G2

What do you like best about the product?
A Unified Directory Platform! It consolidates identity, access, and device management in a single cloud-based platform, reducing the need for multiple tools.
What do you dislike about the product?
Pricing Model: Costs can escalate with add-ons or as you scale users and devices — especially for features like SSO or premium support.
What problems is the product solving and how is that benefiting you?
JumpCloud primarily solves the challenge of managing user identities, device access, and security policies across different platforms — especially in cloud-first, remote, or hybrid work environments.

✅ Eliminates the need for traditional on-prem Active Directory
✅ Simplifies Multi-Platform Device Management
✅ Enables Secure Access Without VPNs
✅ Streamlines Onboarding and Offboarding
✅ Supports Zero Trust Security Framework


    Carlos P.

Responsable informatique

  • July 16, 2025
  • Review provided by G2

Qu'aimez-vous le plus à propos de the product?
MDM qui nous permettent de gérer et de contrôler à distance l'ordinateur
Que n’aimez-vous pas à propos de the product?
la gestion des identités, dans laquelle le nom d'affichage ne se synchronise pas avec Azure
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
il est plus facile de gérer le déploiement, l'accès et la gestion des mots de passe (y compris l'authentification à deux facteurs)


    Gesti R.

Safe to use, reliable security

  • July 11, 2025
  • Review provided by G2

What do you like best about the product?
I love how secure it is to manage my password, access from any devices with layered security like SSO and 2FA. Various option on how to access my profile, especially by using face recognition. Using it everyday is a must.
What do you dislike about the product?
Short standby time, the apps keep kick-me-out from the session and need me to login for every 30 minutes that my devices idle.
What problems is the product solving and how is that benefiting you?
Let me and my colleagues to manage password easily, one primary login to access to every work software.


    Brian H.

Reliable, Developer-Friendly Authentication Platform with Hassle-Free Integration

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
What I like most about JumpCloud (especially through its Okta Auth0 integration) is how seamless and fast it is to implement across our web applications. I personally used its API to build a secure, multi-tenant SaaS platform, and was impressed by how easy it was to set up features like social login, SSO, and biometric authentication. The universal login experience is smooth and intuitive — it felt like I had enterprise-grade security in place within just a couple of days.
What do you dislike about the product?
The only major problem I've seen is with the prices; they might be clearer and easier to scale, especially for smaller teams or new businesses. I also had a small problem setting up SAML for a business client, but the documentation and support team helped me fix it promptly.
What problems is the product solving and how is that benefiting you?
We needed a robust, scalable authentication solution that could handle multi-factor authentication, SSO, and secure user management across several web apps — JumpCloud (Auth0) delivered that perfectly. Before this, we were spending weeks manually building authentication logic; now, we get it done in days. Compared to building our own auth system or using less flexible alternatives, JumpCloud gives us peace of mind and developer efficiency.


    Ronald W.

JumpCloud is seriously cutting down on login headaches

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
I like very much that all these numerous functions are combined in JumpCloud. It has been tremendously useful to be able to manage the users and device policies in one location. As an example, it is terribly easy to now establish access to Slack and our company Wi-Fi on a device of a new employee. It literally makes our life easier as far as our IT management operations are concerned.
What do you dislike about the product?
To be fair, the user interface is sometimes somewhat crusty or too slow to load pages, which is a bit annoying. The reporting capabilities are also relatively primitive and might provide greater level of detail to comply with compliance audit. Sometimes there is a small hitch when certain Mac devices policies fail to work excellently on the initial trial. These are small yet of significance.
What problems is the product solving and how is that benefiting you?
We had different user system to manage devices device and application access control. Now we have gotten fully integrated that with JumpCloud and as a result our lives are a lot easier. This is as opposed to the system of hand constructing an engine and configuring to a well assembled unit. Hours of tedious manual configuration was required to bring on board new team members and is now mostly automated and transparent.


    Fabio D.

Jumpcloud finally made managing surprisingly simple

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
What I really like about JumpCloud is how it pulls everything together for user and device management. First off, unifying user identities across apps and devices is huge. Instead of managing separate accounts everywhere, I can handle access for laptops, SaaS apps like Google Workspace or Slack, and even servers all from one dashboard. Another standout is the cross-platform device management. Being able to apply policies and manage configurations for Windows, macOS, and Linux machines from a single console saves us a ton of time and complexity compared to using different tools for each OS.
What do you dislike about the product?
Honestly, one thing that can be a bit of a hurdle, especially for smaller teams, is getting fully comfortable with all the features initially; there's a bit of a learning curve to unlock its full power. Sometimes the pricing structure can feel a little complicated depending on exactly which modules and features you need. While the core is great, occasionally I've found myself wishing for a bit more granularity or a smoother process in a specific area, but those are usually minor things.
What problems is the product solving and how is that benefiting you?
The main problem JumpCloud solves for us is the chaos of managing users and devices across different operating systems and cloud apps. Before, it felt like we were juggling identities and security policies manually across Windows machines, Macs, G Suite, Slack, etc., using multiple disconnected tools. Now, JumpCloud acts as our central control panel. It lets us unify user identities and enforce security policies consistently across everything, making onboarding and offboarding way faster and significantly improving our overall security posture by simplifying enforcement.


    Justine N.

Good and safe service

  • July 07, 2025
  • Review provided by G2

What do you like best about the product?
I know my passwords are safe, secure, and the app is easy to use! I use this app every day and I like that it connects to my finger print scanner on my macbook air.
What do you dislike about the product?
I don't like that I have to continually log in when my computer is awake and I've been using it but the system decides to log me out.
What problems is the product solving and how is that benefiting you?
Having a platform that I trust to make sure all of my employees are being safe and secure.