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System administrator with 3+ years' experience.
What do you like best about the product?
Simple and user-friendly interface. Convenience in administering several tenants at once (Multi-Tenant Portal)
What do you dislike about the product?
the licensing system is not entirely clear
What problems is the product solving and how is that benefiting you?
Centralize device identification, access, and management. Which in turn reduces the workload on the support team from end users
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Best tool I have came across so far
What do you like best about the product?
Ease of use and configurations is something I find great.
Unified management of users and devices is Plus and also having Security intact
Unified management of users and devices is Plus and also having Security intact
What do you dislike about the product?
something which can be fixed as sometimes Mac password management throws bugs
What problems is the product solving and how is that benefiting you?
Unified IT management - managing users, devices and apps as well make my life easy
Managing everyone's computers and accounts from home is actually possible
What do you like best about the product?
For me, what stands out most is that JumpCloud brings everything under a single dashboard. Having a unified directory is a big advantage – you can easily handle users, groups and their accesses all from one place. I am dependent on the device management capabilities to keep security policies updated on every computer such as applying encryption or locking the screens. Thanks to SSO and SaaS apps working together, logging in for the team becomes simpler and safer. It blends a number of IT activities into a logical process.
What do you dislike about the product?
At the same time, the price can seem a bit technical and difficult to understand, as it depends on the features and customer types chosen. Scaling may not always make the cost impact obvious right away. Some very particular or specialized ways to set up the platform might require users to consult the offical docs or get assistance from support. Most of the interface is easy to use, even if sometimes there are features that some users find hard to find.
What problems is the product solving and how is that benefiting you?
JumpCloud basically takes care of the problem of managing many identities and devices. Doing things the old way, we set up users in various places by hand – separate accounts and different cloud applications. Giving and removing employee access took time, was slow and might leave unnecessary access open. Nowadays, JumpCloud acts as our central identity store and main device manager. After adding a user and assigning them to a group, they will right away get access to their devices and the apps. Offboarding allows us to instantly block all access which has made work more effective and secure.
Excellent solution for managing corporate devices
What do you like best about the product?
- Practicality for configuring onboarding tools, in our case we had it integrated with Bamboo HR and Google Workspace.
- Reports and alerts easy to configure
- Deployment of applications and implementation of scripts for AV configurations on devices is super practical.
- Updated technical documentation on the platform
- The support team provided us with extensive advice during the decoupling of Okta, and they also introduced us to several add-ons that the platform has which were beneficial for the organization.
- Reports and alerts easy to configure
- Deployment of applications and implementation of scripts for AV configurations on devices is super practical.
- Updated technical documentation on the platform
- The support team provided us with extensive advice during the decoupling of Okta, and they also introduced us to several add-ons that the platform has which were beneficial for the organization.
What do you dislike about the product?
-Platform technical support couldn't resolve my question regarding how the email information had to be sent from Bamboo HR to JC. I ended up investigating the problem on my own, where I found that the issue was related to uppercase and lowercase letters within an email.
What problems is the product solving and how is that benefiting you?
- Management of computers not only in-person, but also for remote collaborators.
- Instant user offboarding
- Installation of tools such as apps and AV
- Unification of access between email and computer access
- Instant user offboarding
- Installation of tools such as apps and AV
- Unification of access between email and computer access
Onboarding mutiny
What do you like best about the product?
MSP multitenant portal is great. Plus the fact that JC can scale from an MDM to full zero trust IdP provider is great in theory.
What do you dislike about the product?
Onboarding was terrible to be honest. I got skipped around from manager to manager, my transition manager didn’t respond to emails, overall very poor job.
What problems is the product solving and how is that benefiting you?
MDM services and user IdP for another client. This is beneficial to providing full protection DLP on endpoints.
Moneyfarm's Experience
What do you like best about the product?
Here's a shorter version of what Moneyfarm likes best about JumpCloud:
What We Love About JumpCloud
JumpCloud has been a game-changer for Moneyfarm by providing a single point of management for user identities, passwords, and device policies across both Windows and Mac environments. This eliminates the need for separate tools, greatly streamlining IT operations and reducing administrative overhead.
We particularly appreciate the ability to onboard users, enforce consistent password policies, and apply granular device policies regardless of the operating system. Centralized password management, including MFA, has significantly improved our security posture and user experience. Its intuitive interface and cloud-first approach perfectly align with our needs, making IT management much simpler and more scalable.
What We Love About JumpCloud
JumpCloud has been a game-changer for Moneyfarm by providing a single point of management for user identities, passwords, and device policies across both Windows and Mac environments. This eliminates the need for separate tools, greatly streamlining IT operations and reducing administrative overhead.
We particularly appreciate the ability to onboard users, enforce consistent password policies, and apply granular device policies regardless of the operating system. Centralized password management, including MFA, has significantly improved our security posture and user experience. Its intuitive interface and cloud-first approach perfectly align with our needs, making IT management much simpler and more scalable.
What do you dislike about the product?
While JumpCloud is excellent, there's always room for minor improvements. The initial setup, especially migrating existing users and devices, can require a bit of planning and attention to detail to ensure a smooth transition. The documentation is good, but sometimes specific edge cases require a deeper dive or a call to support.
What problems is the product solving and how is that benefiting you?
JumpCloud solves our critical need for unified identity and access management and device management across both Windows and Mac, ending our fragmented IT systems. This allows us to enforce consistent security policies and manage user passwords centrally, eliminating "password sprawl" and improving overall security. The direct benefits are significantly increased operational efficiency, a stronger security posture, and a much simpler, more scalable IT management experience.
Very good fit for our all-in-one cloud needs
What do you like best about the product?
The main thing we needed Jumpcloud for was an Active Directory replacement. Not only did JumpCloud do this well, but there were tons of other features that we eventually needed anyways. In other words, Jumpcloud was a PLATFORM, not just a single-service replacement. The other features needed were also absolutely necessary, as they were required for SOC 2 and ISO compliance.
What do you dislike about the product?
There are some minor features that did not work or was buggy. The "Remote Assist" never worked on any machines, whether it be Windows or Mac. There were also a few instances when a user's password expired, they were locked out of their macbook, and resetting their password from their user console meant that keychain was wiped out and all local passwords stored on their machine was lost.
What problems is the product solving and how is that benefiting you?
The specific features we needed in Jumpcloud were: Cloud directory, 2-factor authentication, Mobile Device Management, RADIUS, which all integrated into SSO, VPN, and MFA. We needed all this to be compliant and Jumpcloud helped solved this in a single platform. Otherwise, we would have needed several different vendors to integrate all these into our compliance needs, which would cost more and harder to manage across multiple vendors.
JumpCloud is user friendly
What do you like best about the product?
I like how easy it is to navigate through the menus
What do you dislike about the product?
Sometimes it can be inconsistent with how things work successfully
What problems is the product solving and how is that benefiting you?
We are able to manage our laptops and utilize sso user groups to access applications easily
A comprehensive solution for companies that need a one stop shop.
What do you like best about the product?
Jumpcloud has an easy to use interface that makes getting up to speed fast, achievable. You can train your team in a short amount of time mostly because items within the interface are where you would expect and very intuitive. If you need multiple different security related solutions, looking to consolidate or need to simplify your environment then JumpCloud is great. Additionally, unlike competitors, Jumpcloud works with both Apple and Microsoft so you do not need to run both Intune and Jamf. This makes deployments, training and audits far simpler.
What do you dislike about the product?
Jumpcloud may not have all the features you can get from dedicated, specialized solutions.
What problems is the product solving and how is that benefiting you?
We needed a solution that could manage both Apple and Microsoft devices.
Jumpcloud
What do you like best about the product?
The UI and their security standards were great for what we needed.
What do you dislike about the product?
More integrations are needed for this product to succeed.
What problems is the product solving and how is that benefiting you?
Able to access all of our applications in one place is very helpful.
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