Sold by: XAPP AI
Omni-channel Conversational Self Service Virtual Agent
Overview
XAPP AI's Conversational Self Service for AWS CCI provides a quick and easy way to get a conversational virtual agent answering questions for your customers based on the content in your existing publicly available web based help center.
Conversational Virtual Agent - Chat and Voice
- Available instantly, 24/7 with live agent hand off capabilities
- Web chat and Voice channels available out of the box
Get started in under an hour with infinite scalability and customization
- No new content or design needed, we leverage existing help center
- Customize with no code user interface or extend with custom code
Safe and secure, runs on your AWS account
- All customer data stays on infrastructure you control
- Telemetry data is anonymized and scrubbed before sent to Optimal Conversation Studio
Optimize over time to continually provide a better customer experience
- Leveraging Optimal Conversation Studio's Machine Teaching workflow to increase performance
- Extend with OC Studio to support conversational transactions across voice and chat channels
Note: (1) This product will deploy services on your AWS account which will incur additional charges that you are responsible for. Please see https://documentation.xapp.ai/docs/infrastructure/infrastructure-aws (2) If the provided tiers do not satisfy your needs, contact us here https://xapp.ai/css4cci/ (3) Your subscription will be applied to an organization, where all apps in the org will count towards the subscriptions usage.
Highlights
- Conversational Virtual Agent for Chat & Voice
- Get started in under an hour with infinite scalability and customization
- Safe & secure, runs on your AWS account
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
CSS4CCI Pro | 45,000 contacts / 4,000 pages ingested / 20,000 test executions | $4,799.00 | |
CSS4CCI Pro Free Trial | Get started on Pro with a 30 day free trial | $0.00 | - |
Dimensions summary
This listing offers two contract options built around the same Pro package. CSS4CCI Pro sets fixed usage allowances: 45,000 contacts, 4,000 pages ingested, and 20,000 test executions. These allowances define the capacity you receive during your contract term. CSS4CCI Pro Free Trial gives you the same Pro package for 30 days at no charge, so you can evaluate it before committing. The two options are not stacked tiers. Instead, the free trial serves as an entry point, and the paid Pro contract is the ongoing subscription once the trial ends.
Top-of-mind questions for buyers
A page ingested is one HTML page crawled from your public knowledge base and copied into your search index. A test execution is one query run against your agent during validation. A contact represents one customer interaction handled by the agent. Each allowance meters separately against its fixed limit.
The three allowances meter independently: 45,000 contacts, 4,000 pages ingested, and 20,000 test executions. Contact volume typically drives capacity for live customer traffic. Pages ingested caps your knowledge base size. Test executions apply during development and validation. Reaching any one limit does not affect the other two counters.
The application deploys into your own AWS account using a CloudFormation script. You control the runtime environment and your data. Deployment takes 15 to 40 minutes. If you cancel the subscription, the vendor states your application keeps running, since the infrastructure sits in your account rather than theirs.
documentation.xapp.ai+1
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No refunds offered
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Vendor terms and conditions
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Self-service, Email, Phone support@xapp.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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