Sold by: BAKOTECHÂ
Improve user satisfaction and reduce reputational risks by linking technical insights to business outcomes.
Overview
Digital experience is a critical differentiator. This service aims to improve end-users' interaction with your digital services while aligning technical metrics with business KPIs. We implement tools like Real User Monitoring (RUM), Session Replay, and business event tracking to analyze customer journeys, detect behavioral friction points, and monitor real-time performance from the userĘĽs perspective.
Highlights
- Improve user satisfaction and engagement
- Link IT performance to business KPIs
- Minimize user-impacting issues
Details
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Delivery method
Deployed on AWS
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Pricing
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