Sold by: CloudCORO
Caprock-CCX - A managed omnichannel experience solution that unifies government communication channels, providing seamless public engagement across voice, SMS, email, and chat. It integrates with case management systems to streamline service interactions and improve accessibility.
Overview
Caprock-CCX | Managed Omnichannel Experience Solutions Seamless, Scalable, and Secure Public Engagement
Caprock-CCX by CloudCORO unifies government communication channels, providing seamless omnichannel experiences while integrating with existing systems.
Key Capabilities
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Unified Omnichannel Communication - Voice, SMS, email, and AI-powered chat support create a consistent experience across channels.
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Integrated Service & Case Management - Centralized request tracking, automated workflows, and priority routing improve resolution times.
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Real-Time Insights & Analytics - Custom dashboards and AI-driven sentiment analysis enhance decision-making.
Why Caprock-CCX?
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Works with Existing Systems - Expands omnichannel support without major infrastructure changes.
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Security & Compliance Ready - Meets government security requirements and compliance frameworks.
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Future-Ready & Scalable - AI automation and continuous updates maintain efficiency and adaptability.
Caprock-CCX optimizes constituent engagement, delivering secure, automated, and scalable omnichannel experiences.
Highlights
- Enhances Public Engagement & Service Delivery * Provides seamless digital interactions through mobile, web, and multi-channel communication. * Reduces wait times and improves accessibility with real-time status updates and self-service options. * Supports AI-driven chatbots, notifications, and live agent escalation for better responsiveness.
- Automates Workflows & Reduces Manual Processes * Uses AI-driven automation to streamline approvals, case management, and data processing. * Reduces administrative workload by eliminating repetitive tasks and manual interventions. * Speeds up service delivery through intelligent routing, auto-classification, and instant notifications.
- Integrates Securely with Existing Systems * Connects with government databases, legacy applications, and cloud platforms. * Maintains security with encrypted data exchange, role-based access controls, and compliance tracking. * Adapts to evolving needs with scalable deployment across cloud, on-premise, and hybrid environments.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt. SaaS | CloudCORO Premium Government SaaS Support | $1,250.00 |
Dimensions summary
This listing offers one pricing dimension: Premium Govt. SaaS support, billed by units. You buy the quantity of units your agency needs, so cost scales with the number of units purchased. The offering is a contract, and pricing is fixed for the committed term. There are no separate tiers or size options to choose from. Caprock-CCX is delivered as a fully managed SaaS solution with an active license, and it includes a service level agreement covering availability commitments.
Top-of-mind questions for buyers
A unit represents a measure of Premium Government SaaS support within the fully managed Caprock-CCX offering. You purchase the quantity your agency needs, and cost scales with that count. Offerings are structured into complexity-based licensing and tailored support blocks, so the unit count reflects the scope agreed in your order document.
Yes. Caprock-CCX does not offer pro-rated licenses. Subscriptions are sold as full-term agreements, and fees cover the entire period regardless of actual use. Starting mid-year or discontinuing early still requires full-term payment. Fees are due in advance and are non-refundable except where the SLA obligations are unmet or law requires.
The SLA commits to a Monthly Uptime Percentage of at least 99.95% per billing cycle. If uptime falls to 95.0%–99.94%, you can claim a service credit of 5% of the monthly fee. Below 95.0%, the credit is 10%. Service credits are the sole remedy and apply to future invoices.
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Vendor refund policy
CloudCORO does not issue refunds for any products or solutions purchased through the AWS Marketplace. By adopting this policy, we are able to offer the most competitive pricing available for our government customers.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
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