Sold by: CloudCORO
Pinnacle-CCX - A managed automated service and helpdesk solution that modernizes government service desks through AI-driven support, ticketing automation, and multi-channel engagement. It reduces response times and enhances service efficiency with intelligent routing and automated resolutions.
Overview
Pinnacle-CCX | Managed Automated Service & Helpdesk AI-Powered Support, Faster Resolutions, and Improved Service Efficiency
Pinnacle-CCX by CloudCORO modernizes government service desks with automation, AI-driven support, and multi-channel engagement. It reduces response times, optimizes resource allocation, and enhances user experience by streamlining issue resolution and request management.
Key Capabilities
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Automated Ticketing & Case Management - AI-driven ticket classification, automated workflow triggers, and self-service portals reduce administrative burdens and improve response times.
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Multi-Channel Support & Engagement - With chatbots, SMS, and voice assistance for 24/7 automated responses, Pinnacle-CCX allows for seamless live agent escalation and remote service delivery.
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Intelligent Knowledge Management - AI-powered knowledge bases, automated FAQs, and guided troubleshooting improve both agent and user experiences while reducing resolution times.
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Secure & Compliant Service Operations - Encrypted data transmission, role-based access controls, and audit trails protect sensitive information and support regulatory compliance.
Why Pinnacle-CCX?
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Works with Existing Systems - Pinnacle-CCX integrates seamlessly with CRM, ITSM, and case management platforms, extending automation across various government departments.
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Security & Compliance Ready - It meets government security frameworks, supports FedRAMP, FISMA, and NIST compliance, and offers detailed logging and reporting for oversight.
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Future-Ready & Scalable - AI-driven enhancements and regular updates improve efficiency, allowing the system to scale with evolving agency needs.
Pinnacle-CCX transforms government service desks, automating support processes to improve efficiency, security, and user experience without disrupting existing infrastructure.
Highlights
- Enhances Public Engagement & Service Delivery * Provides seamless digital interactions through mobile, web, and multi-channel communication. * Reduces wait times and improves accessibility with real-time status updates and self-service options. * Supports AI-driven chatbots, notifications, and live agent escalation for better responsiveness.
- Automates Workflows & Reduces Manual Processes * Uses AI-driven automation to streamline approvals, case management, and data processing. * Reduces administrative workload by eliminating repetitive tasks and manual interventions. * Speeds up service delivery through intelligent routing, auto-classification, and instant notifications.
- Integrates Securely with Existing Systems * Connects with government databases, legacy applications, and cloud platforms. * Maintains security with encrypted data exchange, role-based access controls, and compliance tracking. * Adapts to evolving needs with scalable deployment across cloud, on-premise, and hybrid environments.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt. SaaS | CloudCORO Premium Government SaaS Support | $1,250.00 |
Dimensions summary
Pinnacle-CCX uses a single contract dimension: Premium Government SaaS support, billed in units. You buy the quantity of units you need, so cost scales with how many units you commit to. This is a fully managed SaaS subscription, typically running one year, with fees due in advance and no pro-rated or partial-term billing. There are no separate tiers or instance sizes to choose from. Multi-year commitments may allow annual or upfront billing. To adjust scope, you add or reduce units at contract time.
Top-of-mind questions for buyers
A unit maps to licensed access to the Pinnacle-CCX managed helpdesk and service orchestration platform. This includes automated intake and routing, self-service and AI-assisted knowledge, and centralized reporting. The vendor structures offerings using Feature and Capability Units for complexity-based licensing. Contact CloudCORO to confirm the exact unit definition for your agency's scope.
Yes. CloudCORO does not offer pro-rated licenses. You pay for the entire subscription term even if you begin partway through or stop using the service early. Fees are due in advance and are non-refundable, except where CloudCORO fails to meet its SLA obligations or a refund is required by law.
No. CloudCORO commits to 99.95% monthly uptime, but the SLA excludes downtime from customer-owned equipment, customer-requested customizations, and public cloud or telecom provider outages. Scheduled and emergency maintenance are also excluded. If uptime falls below the commitment, service credits are your only remedy, applied to future invoices.
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Vendor refund policy
CloudCORO does not issue refunds for any products or solutions purchased through the AWS Marketplace. By adopting this policy, we are able to offer the most competitive pricing available for our government customers.
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Delivery details
Software as a Service (SaaS)
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Support
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