Sold by: CloudCOROÂ
Pinnacle-CCX - A managed automated service and helpdesk solution that modernizes government service desks through AI-driven support, ticketing automation, and multi-channel engagement. It reduces response times and enhances service efficiency with intelligent routing and automated resolutions.
Overview
Pinnacle-CCX | Managed Automated Service & Helpdesk AI-Powered Support, Faster Resolutions, and Improved Service Efficiency
Pinnacle-CCX by CloudCORO modernizes government service desks with automation, AI-driven support, and multi-channel engagement. It reduces response times, optimizes resource allocation, and enhances user experience by streamlining issue resolution and request management.
Key Capabilities
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Automated Ticketing & Case Management - AI-driven ticket classification, automated workflow triggers, and self-service portals reduce administrative burdens and improve response times.
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Multi-Channel Support & Engagement - With chatbots, SMS, and voice assistance for 24/7 automated responses, Pinnacle-CCX allows for seamless live agent escalation and remote service delivery.
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Intelligent Knowledge Management - AI-powered knowledge bases, automated FAQs, and guided troubleshooting improve both agent and user experiences while reducing resolution times.
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Secure & Compliant Service Operations - Encrypted data transmission, role-based access controls, and audit trails protect sensitive information and support regulatory compliance.
Why Pinnacle-CCX?
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Works with Existing Systems - Pinnacle-CCX integrates seamlessly with CRM, ITSM, and case management platforms, extending automation across various government departments.
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Security & Compliance Ready - It meets government security frameworks, supports FedRAMP, FISMA, and NIST compliance, and offers detailed logging and reporting for oversight.
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Future-Ready & Scalable - AI-driven enhancements and regular updates improve efficiency, allowing the system to scale with evolving agency needs.
Pinnacle-CCX transforms government service desks, automating support processes to improve efficiency, security, and user experience without disrupting existing infrastructure.
Highlights
- Enhances Public Engagement & Service Delivery * Provides seamless digital interactions through mobile, web, and multi-channel communication. * Reduces wait times and improves accessibility with real-time status updates and self-service options. * Supports AI-driven chatbots, notifications, and live agent escalation for better responsiveness.
- Automates Workflows & Reduces Manual Processes * Uses AI-driven automation to streamline approvals, case management, and data processing. * Reduces administrative workload by eliminating repetitive tasks and manual interventions. * Speeds up service delivery through intelligent routing, auto-classification, and instant notifications.
- Integrates Securely with Existing Systems * Connects with government databases, legacy applications, and cloud platforms. * Maintains security with encrypted data exchange, role-based access controls, and compliance tracking. * Adapts to evolving needs with scalable deployment across cloud, on-premise, and hybrid environments.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt. SaaS | CloudCORO Premium Government SaaS Support | $1,250.00 |
Vendor refund policy
CloudCORO does not issue refunds for any products or solutions purchased through the AWS Marketplace. By adopting this policy, we are able to offer the most competitive pricing available for our government customers.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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