Sold by: SpinSci Technologies LLC
Deployed on AWS
SpinSci Health Lake Patient Assist provides contact center agents with a unified real time view of patient information from the EHR within the agent desktop. Workflow driven screen pops automatically present relevant patient context during interactions, helping agents access information without unnecessary application switching.
Overview
SpinSci Health Lake Patient Assist connects healthcare contact center workflows with patient information from the EHR and presents relevant patient context within the agent desktop.
Patient Assist provides contact center agents with a unified real time view of patient information during patient interactions. Workflow driven screen pops can automatically present relevant patient context based on the interaction, helping agents access information without repeatedly switching between contact center and healthcare applications.
The solution is designed to support healthcare organizations operating patient access, scheduling, service, and other contact center workflows. Patient Assist can integrate with supported EHR and contact center environments to connect patient context with the agent workflow.
Patient Assist licensing is based on concurrent contact center agent licenses. The base Patient Assist offering is licensed per concurrent agent per month.
Additional capabilities can be purchased separately. Click to Call enables care team members to initiate outbound calls from supported EHR workflows through the configured contact center platform. Embedded CTI can integrate call controls and patient context directly into supported EHR workflows.
Implementation requirements and available functionality depend on the customer environment, EHR, contact center platform, selected integrations, and implementation scope.
Highlights
- Provides a unified real time view of patient information from the EHR within the contact center agent desktop.
- Workflow driven screen pops automatically present relevant patient context during supported patient interactions.
- Supports integration between healthcare EHR workflows and contact center environments, with optional Click to Call and Embedded CTI capabilities.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Patient Assist Concurrent Agent | One concurrent agent license for SpinSci Patient Assist. Provides access to patient information from the EHR within the agent desktop, including workflow driven screen pops that present relevant patient context during interactions. | $75.00 |
Dimensions summary
This listing has one pricing dimension: a concurrent agent license. You buy licenses based on the number of agents using SpinSci Patient Assist at the same time, not the total number of staff. Each concurrent license gives an active agent access to patient information from the EHR within the agent desktop, plus workflow-driven screen pops that surface patient context during interactions. Pricing scales as you add concurrent agent licenses. You buy under a contract commitment, and you can configure the quantity of concurrent agents to match how many staff work simultaneously.
Top-of-mind questions for buyers
A concurrent license covers one active agent using Patient Assist at the same time, not one named staff member. If you have many employees but only a set number work simultaneously, you license the peak simultaneous count. Idle staff who are not actively signed in do not consume a license.
Each license lets an active agent view patient information from the electronic health record inside the agent desktop. It also delivers workflow-driven screen pops that surface relevant patient context during interactions. Data buried in the EHR becomes accessible to the agent through native integration with your EHR and contact center systems.
Cost scales with the number of concurrent agent licenses you buy. If more staff work simultaneously, you add licenses to cover the higher peak. Adding staff who never work at the same time as your licensed count does not require more licenses. You configure the quantity to match simultaneous usage.
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Vendor refund policy
All purchases are non refundable. SpinSci does not provide refunds, credits, or prorated reimbursements for subscriptions, contracts, unused access, or early termination, except where required by applicable law or expressly stated in a written agreement.
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Software as a Service (SaaS)
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Support
Vendor support
SpinSci provides implementation, onboarding, integration, and technical support for Operator Console deployments. Our team assists with configuration, EHR and communications platform integrations, workflow setup, troubleshooting, software updates, and ongoing operational support.
Support is available through the SpinSci support organization for technical issues, implementation guidance, and product assistance throughout deployment and production operations.
Support Email: support@spinsci.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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