Sold by: SpinSci Technologies LLC
SpinSci Managed Services provides ongoing technical, operational, and integration support for healthcare organizations using SpinSci solutions with AWS and Amazon Connect. Services include application support, configuration, troubleshooting, monitoring, maintenance, integration support, and operational coordination.
Overview
SpinSci Managed Services provides ongoing technical and operational services for healthcare organizations deploying and operating SpinSci solutions with AWS and Amazon Connect.
The service extends beyond initial implementation by providing continued support for the SpinSci applications, integrations, configurations, and workflows used within the customer's healthcare contact center and patient engagement environment.
Managed Services may include application support, configuration assistance, troubleshooting, monitoring, maintenance, integration support, operational assistance, and coordination across customer, SpinSci, AWS, and supported third-party technologies.
SpinSci can assist customers with maintaining and evolving integrations between SpinSci solutions, Amazon Connect, AWS services, healthcare applications such as Epic, and other supported contact center and healthcare technologies.
Services can support ongoing operational requirements such as configuration changes, integration troubleshooting, application issues, workflow updates, environment maintenance, and technical coordination. This provides customers with continued access to SpinSci expertise after implementation while reducing the operational burden associated with supporting healthcare contact center integrations.
The specific scope of Managed Services is based on the SpinSci solutions deployed by the customer and the applicable agreement or statement of work.
SpinSci Managed Services is intended for healthcare organizations that want ongoing technical and operational support for their SpinSci environment following deployment.
Highlights
- Ongoing application support, troubleshooting, configuration assistance, monitoring, maintenance, and operational coordination for deployed SpinSci healthcare solutions.
- Integration support across SpinSci solutions, Amazon Connect, AWS services, healthcare applications such as Epic, and supported contact center technologies.
- Continued technical assistance, workflow changes, integration support, and environment maintenance to help customers operate and evolve their SpinSci solutions after deployment.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
SpinSci provides technical and operational support for Managed Services customers, including assistance with deployed SpinSci solutions, configuration, integrations, troubleshooting, maintenance, and service-related issues. Support requests can be submitted to support@spinsci.com . The specific support scope, availability, response commitments, and service levels are governed by the applicable customer agreement or statement of work.