Microsoft Dynamics CTI enablement with Amazon Connect

Amazon Connect Integration with Microsoft Dynamics provides Voice Outbound Click-To-Call; Voice Inbound; Chat, SMS and other interactions can be automated as per use case (subject to discovery).

Each of Lakes implementations is designed to maximize the effectiveness of contact centers by improving operational efficiency, simplifying management information retrieval and updating and, as a consequence, improving employee satisfaction and the customer experience.

Lakes clients include domestic and international banks and other major financial institutions, on line transaction companies, telecommunications companies, insurance companies, charities, retailers and service providers.

Our clients will attest to the significant value Lakes approach makes to their business from the largest to the smallest.

Lakes approach is first and foremost to understand our clients business goals and objectives. Then, not only can we be in a position to recommend a solution that will achieve the technology requirements but also achieve them in a manner which complements business methods and philosophy.

Additionally, over the years there has been an almost universal obsession with customer satisfaction and at Lake we believe the proof is when a customer engages their service provider over multiple projects and many years. Some of Lakes customers have been engaging Lake's services for over 30 years.