Sold by: SpinSci Technologies LLC
Deployed on AWS
SpinSci Operator Console provides healthcare switchboard and operator teams with a unified workspace for call handling, patient and provider search, transfers, paging, overhead announcements, emergency code workflows, and on-call lookup. It integrates with leading EHR, CCaaS, and UCaaS platforms to streamline communications across the health system.
Overview
Healthcare operators coordinate time-sensitive communication across the hospital, but many organizations still rely on separate systems for telephony, patient location, provider directories, paging, and on-call schedules. This fragmentation increases manual effort, slows call routing, and can delay connecting patients, providers, and staff with the right resource.
SpinSci Operator Console consolidates core switchboard workflows into a single operator workspace. Operators can answer and transfer calls, search for patients and providers, initiate pages, access on-call information, and trigger configured overhead and emergency code workflows without switching between multiple applications.
Operator Console integrates with leading EHR platforms, including Epic, Oracle Health (Cerner), MEDITECH, Veradigm (Allscripts), athenahealth, NextGen Healthcare, and eClinicalWorks.
Operator Console also supports major contact center and communications platforms, including Amazon Connect, NICE CXone, Genesys Cloud CX, Webex Contact Center, Zoom Contact Center, Five9, 8x8, Vonage, Dialpad, Mitel, and Avaya. It can also work with compatible UCaaS, directory, paging, and on-call systems. Available integrations and capabilities depend on the customer environment and implementation scope.
By bringing patient, provider, directory, and routing information into a single workspace, Operator Console helps reduce manual searching, improve routing consistency, accelerate paging and escalation workflows, and provide operators with greater visibility into communication resources across the organization.
Operator Console complements existing telephony, clinical, and communication platforms. This allows health systems to modernize operator workflows without replacing their current technology investments.
Health systems can use Operator Console for patient search and location lookup, provider and staff directory search, call handling and transfer workflows, paging, overhead announcements, emergency code workflows, and on-call lookup using connected scheduling and directory sources.
Highlights
- Unified operator workspace: Call handling, patient and provider search, transfers, paging, overhead workflows, and on-call lookup in one experience.
- Broad healthcare integration: Connect with leading EHR, CCaaS, UCaaS, directory, paging, and on-call platforms.
- Operational outcomes: Reduce manual searching, improve routing consistency, and help operators connect callers to the right resource faster.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Operator Console User License | One licensed user of SpinSci Operator Console. Includes healthcare switchboard, call handling, patient and provider search, transfers, paging, overhead announcements, emergency code workflows, and on-call lookup. Available capabilities depend on the configured EHR, CCaaS, UCaaS, directory, paging, and on-call integrations. | $11,000.00 |
Dimensions summary
This listing has one pricing dimension: the Operator Console User License. You pay per licensed user under a contract term. Pricing scales with the number of users you enable, so cost grows as you add operators. Each license covers healthcare switchboard functions, including call handling, patient and provider search, transfers, paging, overhead announcements, emergency code workflows, and on-call lookup. The capabilities each user can access depend on your configured EHR, CCaaS, UCaaS, directory, paging, and on-call integrations. There are no separate tiers or add-on dimensions to choose from.
Top-of-mind questions for buyers
One license covers one operator, meaning one switchboard staff member who uses the console. You count licenses by the number of individual operators you enable, not by devices or call volume. Each person handling calls needs their own license.
Yes. Each license includes call handling, patient and provider search, transfers, paging, overhead announcements, emergency code workflows, and on-call lookup. Which of these actually work depends on your configured EHR, contact center, unified communications, directory, paging, and on-call integrations. Missing an integration limits the related capability.
Cost scales directly with the number of licensed users. Adding operators adds licenses and increases cost. Reducing operators lowers the count you pay for. There are no separate tiers, so each added user is billed at the same per-user rate under your contract.
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Vendor refund policy
All purchases are non-refundable. SpinSci does not provide refunds, credits, or prorated reimbursements for subscriptions, contracts, unused access, or early termination, except where required by applicable law or expressly stated in a written agreement. Customers should review all pricing and contract terms before purchase.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
SpinSci provides implementation, onboarding, integration, and technical support for Operator Console deployments. Our team assists with configuration, EHR and communications platform integrations, workflow setup, troubleshooting, software updates, and ongoing operational support.
Support is available through the SpinSci support organization for technical issues, implementation guidance, and product assistance throughout deployment and production operations.
Support Email: support@spinsci.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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