Sold by: Zhichi Technologies Limited
Deployed on AWS
The integrated customer contact center solution integrates cutting-edge artificial intelligence and big data technologies. It has constructed and formed multiple software products such as call center, live chat,chatbox ticketing WhatsApp SCRM etc., and provides BPO service management outsourcing. Eventually, it helps enterprises reduce costs and increase efficiency, increase sales and user satisfaction.
Overview
Chat box: Intelligent online reception, user self-service, enterprises reduce costs and increase efficiency. AI technology robot realizes intelligent online reception, significantly reduces enterprise personnel costs and improves user reception efficiency. Live chat: Multi-channel unified platform reception, focusing on online conversion. Online instant messaging management platform, multi-channel access, complex scene consultation, multi-role member communication and management. Call center: Lightweight deployment, rich lines, dual-scene calls for customer service + telemarketing. A more lightweight and intelligent call system supports enterprises to efficiently complete "service + marketing + management" voice services. Ticketing: Collaboration and circulation make internal communication in enterprises smoother. Promote internal collaboration in enterprises, realize collaborative solution of complex problems and automatic operation of standardized processes. Outbound voice robot: Batch outbound calls, the AI intelligent outbound calling assistant of enterprises, AI voice robot, replaces manual "making phone calls", focuses on simple scenarios, and realizes batch and fast outbound calls. Inbound voice robot: Respond to customer inquiries throughout the 7x24 hours, respond immediately when called, so that customers do not need to wait. Support concurrent reception of N customers at the same time, be fast and effective, and reduce labor cost investment. Open dialogue, multi-scenario application, and natural and smooth interaction effect. WhatsApp SCRM: Enterprise account certification, private domain closed loop of drainage - interaction - transaction. Official business partner qualification. Stable and efficient mass sending marketing, AI robot, and full-process operation help conversion.
Highlights
- Integrated customer contact products based on the full life cycle of customers Intelligent solutions for the integration of multi-industry services, marketing and operations, fully combined with real application scenarios, and the operation is simpler
Details
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Deployed on AWS
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
Live-Chat-Team-Edition | Engage with Customers Instantly on a Single Platform | $180.00 |
Live-Chat-Professional-Edition | Engage with Customers Instantly on a Single Platform | $580.00 |
Live-Chat-Enterprise-Edition | Engage with Customers Instantly on a Single Platform | $880.00 |
AI-Live-Chat-Team-Edition | Engage with Customers Instantly on a Single Platforma and chatbot | $360.00 |
AI-Live-Chat-Professional-Edition | Engage with Customers Instantly on a Single Platforma and chatbot | $860.00 |
AI-Live-Chat-Enterprise-Edition | Engage with Customers Instantly on a Single Platforma and chatbot | $1,260.00 |
Omni-channel-Team-Edition | live chat, call center and ticketing-Team edition | $580.00 |
Omni-channel-Professional-Edition | live chat, call center and ticketing-Professional edition | $1,380.00 |
Omni-channel-Enterprise-Edition | live chat, call center and ticketing-Enterprise edition | $1,980.00 |
Ai-Omni-channel-Team-Edition | ai live chat, call center and ticketing-Team edition | $760.00 |
Dimensions summary
You buy this platform through contract pricing built around product families. Each family—Live Chat, AI Live Chat, Omni-channel, AI Omni-channel, Call Center, and Ticketing—comes in three editions: Team, Professional, and Enterprise. Editions scale capability upward, and AI versions add chatbot automation to the base offering. Omni-channel families bundle live chat, call center, and ticketing together. Separate usage-based resource packs sit alongside these editions. The LLM Robot AI Resource Pack and NLP Robot Resource Pack each cover 10 million entries, while the Translate Package covers 1 million characters. You add resource packs to match your automation and translation volume.
Top-of-mind questions for buyers
A unit is a purchased license within an edition. You buy licenses on demand under a SaaS rental model, adding more units as your agent team grows. Each edition sets the capability level, and you scale units to match how many agents need platform access.
The LLM Robot AI Resource Pack and NLP Robot Resource Pack each cover 10 million entries, consumed as your chatbot handles conversations. The Translate Package covers 1 million characters, drawn down as messages are auto-translated. You buy additional packs when your automation or translation volume exceeds the covered amount.
Edition licenses and resource packs bill independently and appear together. Licenses cover agent access to a product edition. Resource packs cover automation entries and translation characters consumed by AI features. If you run AI editions with high chatbot or translation volume, resource pack consumption drives added cost alongside your license count.
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