Sold by: Cisco Systems, Inc.
Overview
Webex Contact Center is an AI-powered, cloud-based contact center solution designed to deliver exceptional customer experiences, improve agent productivity, and drive business growth. By leveraging advanced AI-driven capabilities, contact centers can anticipate the needs of their customers, provide intelligent engagements, and augment the workforce to solve customer issues quickly. With powerful reporting and analytics, contact centers gain enhanced visibility, enabling data-driven decision making that fosters impactful customer experiences.
Additionally, the platform's flexibility facilitates the seamless integration of AI agents, serving as an intelligent gateway to enhance and deliver a comprehensive, end-to-end, AI-powered customer experience. Ultimately, Webex Contact Center combines the latest in AI and automation innovation to deliver highly connected journeys that leave your customers feeling valued and helping your businesses drive greater efficiency.
Highlights
- Efficient Omnichannel Management: Benefit from intelligent omnichannel routing and a unified desktop that allows agents to seamlessly manage customer inquiries. Whether it's phone calls, emails, live chat, social media, or SMS, all interactions are centralized in one place.
- Comprehensive Monitoring and Administration: Supervisors and admins enjoy a "single pane of glass" dashboard that makes it easy to monitor performance, manage user access, and generate reports - all while providing end-to-end control over security and compliance.
- Actionable Insights: Managers can leverage real-time and historical data, plus AI-driven analytics, to uncover trends, track KPIs, and quickly resolve operational challenges as they arise.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For questions related to product, pricing or private offers, reach out to WebexonAWS@cisco.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
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TTEC Digital’s Cisco WxCC Jet enables an optimized and efficient migration from Cisco Contact Center Enterprise to Webex Contact Center (WxCC), hosted on AWS.
NTT and Cisco combined contact centre solutions capabilities to help organisations to transit their on-premise contact centre to cloud contact centre (CCaaS) seamlessly and minimise any downtime with NTT’s very own Managed Customer Experience services (MCX).
Experience seamless Contact Center integrations with NovelVox CCIP. NovelVox Contact Center Integration Platform (CCIP) enables businesses to seamlessly connect their contact centers with 100+ core applications, unlocking the power of automated workflows, self-service enablement, and optimized operational efficiency.
Customer reviews
0 ratings
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163 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Kalervo J.
All-in-One Communication Platform with Outstanding Call Quality
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
It centralizes communication tools in one place, and I appreciate the excellent call quality. It offers a seamless calling experience, and I like how easy the console is to modify and use. It also offers the advantage of easy scalability.
What do you dislike about the product?
What I don't like that sometimes the call times out, incoming calls may not display correctly, there are occasional delays in information, and custom reports are difficult to configure.
What problems is the product solving and how is that benefiting you?
The app simplifies call management and helps us improve customer experiences. We've experienced less downtime than with our previous systems, allowing us to expand capacity and incorporate new features.
K.C. S.
Reliable and Feature-Rich Contact Center with Room for Optimization
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
I really appreciate how Webex Contact Center offers a clean and intuitive interface, making it easy to manage customer interactions smoothly and efficiently. The real-time analytics and AI-driven insights are valuable for enhancing agent performance. However, I have noticed that there is still some room for improvement in terms of system responsiveness, especially during peak hours.
What do you dislike about the product?
At times, the platform seems somewhat sluggish when managing high call volumes, which can impact workflow efficiency. Furthermore, I find that the customization options for reports and dashboards could be more adaptable to better accommodate particular business requirements.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has made it much easier to manage customer communication by bringing calls, chats, and emails together on a single platform. This centralization has helped reduce response times and minimize confusion. As a result, overall customer satisfaction has increased, and collaboration within the team has become noticeably smoother and more efficient.
Topias O.
Excellent Call Management and Workflow Tools, Packed with Useful Features
Reviewed on Nov 02, 2025
Review provided by G2
What do you like best about the product?
This platform is ideal for enterprise and customer experience environments. I like that it offers call routing and workflow for both agents and call management. I also appreciate the self-service features and call transcription, which help agents work without needing to take additional notes after each call.
What do you dislike about the product?
Since we began using this platform, our overall response rate has improved. There are so many features available that I doubt we will ever use them all, but the ones we do use are outstanding.
What problems is the product solving and how is that benefiting you?
Webex Contact Center enables us to monitor the support we deliver and the steps our engineers take. The reporting capabilities are truly essential, consistently surpassing our expectations.
Rabindra K.
Outstanding Analytics and Team Monitoring, Though Support Can Be Slow
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
About Webex contact center I like its analytics and reporting parts, not only that but its ability to monitor the team performance is the overall best feature.
What do you dislike about the product?
Sometimes there are some difficulties dealing with customer support for quick issue support but overall it stands out as compared to other vendors.
What problems is the product solving and how is that benefiting you?
I have done smooth migration which I really appreciate other than that it has solved the issue for remote staffs work as they can access the features remotely like a office staff.
Toivo N.
User-Friendly Platform with Excellent Customization and Standout Features
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
I really appreciate how user-friendly their help center is, and I found the admin panel straightforward to navigate. The platform provides excellent customization options, and the bookmark feature truly stands out. Additionally, it makes integrating multiple fonts simple and convenient.
What do you dislike about the product?
Overall, my experience was positive, and I truly have no complaints. I can't think of anything I dislike about this platform, as the service provided is excellent.
What problems is the product solving and how is that benefiting you?
The call management tools are highly robust and have proven invaluable for our company. We've noticed a marked increase in productive conversations, and overall, it has made our workflow much smoother than with any other platform we've used.