Sold by: Cisco Systems, Inc.
Overview
Webex Contact Center is an AI-powered, cloud-based contact center solution designed to deliver exceptional customer experiences, improve agent productivity, and drive business growth. By leveraging advanced AI-driven capabilities, contact centers can anticipate the needs of their customers, provide intelligent engagements, and augment the workforce to solve customer issues quickly. With powerful reporting and analytics, contact centers gain enhanced visibility, enabling data-driven decision making that fosters impactful customer experiences.
Additionally, the platform's flexibility facilitates the seamless integration of AI agents, serving as an intelligent gateway to enhance and deliver a comprehensive, end-to-end, AI-powered customer experience. Ultimately, Webex Contact Center combines the latest in AI and automation innovation to deliver highly connected journeys that leave your customers feeling valued and helping your businesses drive greater efficiency.
Highlights
- Efficient Omnichannel Management: Benefit from intelligent omnichannel routing and a unified desktop that allows agents to seamlessly manage customer inquiries. Whether it's phone calls, emails, live chat, social media, or SMS, all interactions are centralized in one place.
- Comprehensive Monitoring and Administration: Supervisors and admins enjoy a "single pane of glass" dashboard that makes it easy to monitor performance, manage user access, and generate reports - all while providing end-to-end control over security and compliance.
- Actionable Insights: Managers can leverage real-time and historical data, plus AI-driven analytics, to uncover trends, track KPIs, and quickly resolve operational challenges as they arise.
Details
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Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For questions related to product, pricing or private offers, reach out to WebexonAWS@cisco.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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