Sold by: Sobot LLc
Deployed on AWS
The integrated customer contact center solution integrates cutting-edge artificial intelligence and big data technologies. It has constructed and formed multiple software products such as call center, live chat,chatbox ticketing WhatsApp SCRM etc., and provides BPO service management outsourcing. Eventually, it helps enterprises reduce costs and increase efficiency, increase sales and user satisfaction.
Overview
Chat box: Intelligent online reception, user self-service, enterprises reduce costs and increase efficiency. AI technology robot realizes intelligent online reception, significantly reduces enterprise personnel costs and improves user reception efficiency. Live chat: Multi-channel unified platform reception, focusing on online conversion. Online instant messaging management platform, multi-channel access, complex scene consultation, multi-role member communication and management. Call center: Lightweight deployment, rich lines, dual-scene calls for customer service + telemarketing. A more lightweight and intelligent call system supports enterprises to efficiently complete "service + marketing + management" voice services. Ticketing: Collaboration and circulation make internal communication in enterprises smoother. Promote internal collaboration in enterprises, realize collaborative solution of complex problems and automatic operation of standardized processes. Outbound voice robot: Batch outbound calls, the AI intelligent outbound calling assistant of enterprises, AI voice robot, replaces manual "making phone calls", focuses on simple scenarios, and realizes batch and fast outbound calls. Inbound voice robot: Respond to customer inquiries throughout the 7x24 hours, respond immediately when called, so that customers do not need to wait. Support concurrent reception of N customers at the same time, be fast and effective, and reduce labor cost investment. Open dialogue, multi-scenario application, and natural and smooth interaction effect. WhatsApp SCRM: Enterprise account certification, private domain closed loop of drainage - interaction - transaction. Official business partner qualification. Stable and efficient mass sending marketing, AI robot, and full-process operation help conversion.
Highlights
- Integrated customer contact products based on the full life cycle of customers Intelligent solutions for the integration of multi-industry services, marketing and operations, fully combined with real application scenarios, and the operation is simpler
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
LiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatform | $1,056.00 |
AiLiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatformaAndChatbot. | $1,512.00 |
OmniChannelEnterpriseEdition | LiveChatCallCenterAndTicketingEnterpriseEdition | $2,376.00 |
AiOmniChannelEnterpriseEdition | AiLiveChatCallCenterAndTicketingEnterpriseEdition | $2,832.00 |
CallCenterEnterpriseEdition | AStableAndPowerfulCloudCallCenter | $1,056.00 |
TicketingEnterpriseEdition | APowerfullyEasySystemForTrackingAndSolvingTickets | $936.00 |
AIOutboundVoicebot | AIOutboundVoicebot | $7,800.00 |
AIInboundVoicebot | AIInboundVoicebot. | $7,680.00 |
Live-Chat-Team-Edition | Engage with Customers Instantly on a Single Platform | $216.00 |
Live-Chat-Professional-Edition | Engage with Customers Instantly on a Single Platform | $696.00 |
Dimensions summary
Pricing is licensed per user across product lines you buy separately. Core products include Live Chat, Call Center, Ticketing, and combined Omni-channel bundles, each sold in Team, Professional, or Enterprise levels. AI versions add chatbot or voicebot capability. Standalone Inbound and Outbound Voicebots are also available. Add-on resource packs cover usage-based needs: LLM and NLP robot entries, translation characters, AIGC tokens, and App Store apps billed yearly. Deployment, professional services, and WhatsApp top-ups (following standard messaging rates) round out the options. You combine products, service levels, and resource packs to match your needs.
Top-of-mind questions for buyers
A user is one agent seat, meaning one staff member who logs in to handle chats, calls, or tickets. You license the number of concurrent agents you need. AI voicebot and chatbot handling runs alongside agents but does not replace the per-agent seat count.
Product licenses bill per user seat. Resource packs bill separately by usage volume: robot packs cover entry counts, Translate covers characters, and AIGC covers tokens. You buy these as add-ons on top of seats. Both charges appear together, so total cost combines seats plus consumed pack volume.
WhatsApp is a prepaid top-up, separate from per-user seat licenses. You add funds that draw down as messages send, following standard Meta messaging rates. This is usage-based, so cost rises with message volume rather than agent count. Seat licenses stay fixed regardless of how many messages you send.
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Delivery details
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