Sold by: Sobot LLc
Deployed on AWS
The integrated customer contact center solution integrates cutting-edge artificial intelligence and big data technologies. It has constructed and formed multiple software products such as call center, live chat,chatbox ticketing WhatsApp SCRM etc., and provides BPO service management outsourcing. Eventually, it helps enterprises reduce costs and increase efficiency, increase sales and user satisfaction.
Overview
Chat box: Intelligent online reception, user self-service, enterprises reduce costs and increase efficiency. AI technology robot realizes intelligent online reception, significantly reduces enterprise personnel costs and improves user reception efficiency. Live chat: Multi-channel unified platform reception, focusing on online conversion. Online instant messaging management platform, multi-channel access, complex scene consultation, multi-role member communication and management. Call center: Lightweight deployment, rich lines, dual-scene calls for customer service + telemarketing. A more lightweight and intelligent call system supports enterprises to efficiently complete "service + marketing + management" voice services. Ticketing: Collaboration and circulation make internal communication in enterprises smoother. Promote internal collaboration in enterprises, realize collaborative solution of complex problems and automatic operation of standardized processes. Outbound voice robot: Batch outbound calls, the AI intelligent outbound calling assistant of enterprises, AI voice robot, replaces manual "making phone calls", focuses on simple scenarios, and realizes batch and fast outbound calls. Inbound voice robot: Respond to customer inquiries throughout the 7x24 hours, respond immediately when called, so that customers do not need to wait. Support concurrent reception of N customers at the same time, be fast and effective, and reduce labor cost investment. Open dialogue, multi-scenario application, and natural and smooth interaction effect. WhatsApp SCRM: Enterprise account certification, private domain closed loop of drainage - interaction - transaction. Official business partner qualification. Stable and efficient mass sending marketing, AI robot, and full-process operation help conversion.
Highlights
- Integrated customer contact products based on the full life cycle of customers Intelligent solutions for the integration of multi-industry services, marketing and operations, fully combined with real application scenarios, and the operation is simpler
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
LiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatform | $1,056.00 |
AiLiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatformaAndChatbot. | $1,512.00 |
OmniChannelEnterpriseEdition | LiveChatCallCenterAndTicketingEnterpriseEdition | $2,376.00 |
AiOmniChannelEnterpriseEdition | AiLiveChatCallCenterAndTicketingEnterpriseEdition | $2,832.00 |
CallCenterEnterpriseEdition | AStableAndPowerfulCloudCallCenter | $1,056.00 |
TicketingEnterpriseEdition | APowerfullyEasySystemForTrackingAndSolvingTickets | $936.00 |
AIOutboundVoicebot | AIOutboundVoicebot | $7,800.00 |
AIInboundVoicebot | AIInboundVoicebot. | $7,680.00 |
Live-Chat-Team-Edition | Engage with Customers Instantly on a Single Platform | $216.00 |
Live-Chat-Professional-Edition | Engage with Customers Instantly on a Single Platform | $696.00 |
Dimensions summary
You buy by user seat under a contract term. Product lines cover Live Chat, Call Center, Ticketing, and Omni-channel, which bundles all three. Each line offers a standard version plus an AI version that adds chatbot or voicebot capability. Live Chat and Omni-channel also come in Team and Professional editions, letting you match seat features to your needs. Two standalone AI Outbound and Inbound Voicebot options are available. Usage add-ons scale separately: LLM and NLP Robot resource packs bill per entry volume, translation bills per character, and App Store bills per app yearly. Deployment is a one-time service.
Top-of-mind questions for buyers
A seat maps to one agent account that logs into the unified workspace to handle customer interactions. Each agent using live chat, voice, or ticketing counts as one user. Omni-channel seats give one agent access to live chat, call center, and ticketing together under a single count.
Seats bill per agent. The LLM and NLP Robot resource packs bill by entry volume, each pack covering a set number of entries the bots process. The translation package bills per character block. App Store bills per app each year. These add-ons stack on top of seat charges on the same contract.
The Inbound Voicebot answers incoming customer calls, handling questions and self-service tasks, then transferring complex issues to agents. The Outbound Voicebot proactively places calls at scale for reminders, promotions, and surveys. Both bill per user seat and can transfer to human agents when needed.
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