Sold by: Sobot LLc
Deployed on AWS
The integrated customer contact center solution integrates cutting-edge artificial intelligence and big data technologies. It has constructed and formed multiple software products such as call center, live chat,chatbox ticketing WhatsApp SCRM etc., and provides BPO service management outsourcing. Eventually, it helps enterprises reduce costs and increase efficiency, increase sales and user satisfaction.
Overview
Chat box: Intelligent online reception, user self-service, enterprises reduce costs and increase efficiency. AI technology robot realizes intelligent online reception, significantly reduces enterprise personnel costs and improves user reception efficiency. Live chat: Multi-channel unified platform reception, focusing on online conversion. Online instant messaging management platform, multi-channel access, complex scene consultation, multi-role member communication and management. Call center: Lightweight deployment, rich lines, dual-scene calls for customer service + telemarketing. A more lightweight and intelligent call system supports enterprises to efficiently complete "service + marketing + management" voice services. Ticketing: Collaboration and circulation make internal communication in enterprises smoother. Promote internal collaboration in enterprises, realize collaborative solution of complex problems and automatic operation of standardized processes. Outbound voice robot: Batch outbound calls, the AI intelligent outbound calling assistant of enterprises, AI voice robot, replaces manual "making phone calls", focuses on simple scenarios, and realizes batch and fast outbound calls. Inbound voice robot: Respond to customer inquiries throughout the 7x24 hours, respond immediately when called, so that customers do not need to wait. Support concurrent reception of N customers at the same time, be fast and effective, and reduce labor cost investment. Open dialogue, multi-scenario application, and natural and smooth interaction effect. WhatsApp SCRM: Enterprise account certification, private domain closed loop of drainage - interaction - transaction. Official business partner qualification. Stable and efficient mass sending marketing, AI robot, and full-process operation help conversion.
Highlights
- Integrated customer contact products based on the full life cycle of customers Intelligent solutions for the integration of multi-industry services, marketing and operations, fully combined with real application scenarios, and the operation is simpler
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
LiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatform | $1,056.00 |
AiLiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatformaAndChatbot. | $1,512.00 |
OmniChannelEnterpriseEdition | LiveChatCallCenterAndTicketingEnterpriseEdition | $2,376.00 |
AiOmniChannelEnterpriseEdition | AiLiveChatCallCenterAndTicketingEnterpriseEdition | $2,832.00 |
CallCenterEnterpriseEdition | AStableAndPowerfulCloudCallCenter | $1,056.00 |
TicketingEnterpriseEdition | APowerfullyEasySystemForTrackingAndSolvingTickets | $936.00 |
AIOutboundVoicebot | AIOutboundVoicebot | $7,800.00 |
AIInboundVoicebot | AIInboundVoicebot. | $7,680.00 |
Live-Chat-Team-Edition | Engage with Customers Instantly on a Single Platform | $216.00 |
Live-Chat-Professional-Edition | Engage with Customers Instantly on a Single Platform | $696.00 |
Dimensions summary
You buy per-user licenses across four product areas: Live Chat, Call Center, Ticketing, and Omni-channel that bundles all three. Each area comes in AI and non-AI versions, and several offer Team, Professional, or Enterprise editions, so pricing scales with feature depth and user count. Standalone AI voicebots cover inbound and outbound calls. Separate usage-based resource packs cover AI robot entries, NLP entries, translation characters, and AIGC tokens, billed by volume. Additional options include app store subscriptions, WhatsApp top-ups at standard messaging rates, one-time deployment, and professional services. You mix editions and packs to match your channels.
Top-of-mind questions for buyers
You buy a license for each agent seat that logs into the platform. One user equals one agent account handling chats, calls, or tickets in the workspace. Your license count scales with how many agents you staff, not with the number of customers or conversations they handle.
The AI robot, NLP robot, translation, and AIGC packs bill by consumed volume. Each pack carries a set allotment: robot packs cover entries, the translate pack covers characters, and the AIGC pack covers tokens. You draw down that allotment as your bots and translations run, then buy more packs as needed.
Your per-user edition license and any resource packs bill independently and add up on one invoice. Agent seat count drives the edition cost. Bot volume, translation characters, and token use drive the resource packs. WhatsApp top-ups follow standard messaging rates on top of these.
www.sobot.io+3
Helpful?
Vendor refund policy
Currently, returns are not supported. You can increase or decrease the number of seats. Please contact BD.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
The integrated customer contact center solution integrates cutting-edge artificial intelligence and big data technologies. It has constructed and formed multiple software products such as call center, live chat,chatbox ticketing WhatsApp SCRM etc., and provides BPO service management outsourcing. Eventually, it helps enterprises reduce costs and increase efficiency, increase sales and user satisfaction.
Genesys Cloud is a leading AI-Powered Experience Orchestration platform that delivers omnichannel customer experiences. Featuring virtual agents, sentiment analysis, and customer journey analytics, our solution empowers organizations to optimize their contact center and enhance unified communications across all channels.
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.