Sold by: FARO Software Solutions LLC
FARO Case Management CRM for Government Compliance
Overview
FARO is a leader in providing cloud solutions to the government marketplace. Case Management CRMs offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
- Accelerating Time to Value for Application Users
- Lowering Total Cost of Implementation and Operations
- Increasing Security and Sustainability of the Solution
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt SaaS | FARO Premium Government SaaS Support | $1,000.00 |
HyperCare Govt SaaS | FARO HyperCare Government SaaS Support | $2,000.00 |
Dimensions summary
You buy Pravia as a contract-based SaaS subscription, billed in units of support. Two support tiers are available. Premium Government SaaS Support and HyperCare Government SaaS Support each cover the same case management platform but differ in the level of managed support you receive. You pick the tier that matches your service needs, then set the unit quantity to size your commitment. Both tiers run as fixed-term subscriptions, typically annual, paid in advance. Pricing scales with the number of units you order rather than by usage volume.
Top-of-mind questions for buyers
Each unit measures a block of managed support you commit to. FARO structures support through Micro Service Blocks for tailored assistance. You set the unit quantity to size your commitment. More units means more support coverage. Pricing scales with the number of units ordered, not by platform usage or transaction volume.
Both tiers cover the same case management platform. They differ in the level of managed support you receive. FARO offers around-the-clock support, including nights and weekends, and named team members who work as an extension of your staff. HyperCare typically means more intensive, hands-on support during a defined period. Pick the tier matching your service needs.
You still pay for the full term. FARO does not offer pro-rated licenses. Subscription fees are due in advance and are non-refundable, except where FARO fails to meet its SLA obligations. Early termination of a multi-year agreement may trigger repayment of any unearned discounts you received.
www.farosolutions.com+1
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No Refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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