Sold by: FARO Software Solutions LLC
FARO VCC CRM for Government Compliance
Overview
FARO is a leader in providing cloud solutions to the government marketplace. VCC CRMs offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
- Accelerating Time to Value for Application Users
- Lowering Total Cost of Implementation and Operations
- Increasing Security and Sustainability of the Solution
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt SaaS | FARO Premium Government SaaS Support | $1,000.00 |
HyperCare Govt SaaS | FARO HyperCare Government SaaS Support | $2,000.00 |
Dimensions summary
You buy this SaaS-based government CRM through a contract, priced in units. You choose between two support levels. Premium Government SaaS Support covers standard SaaS support for the platform. HyperCare Government SaaS Support provides a higher level of support attention. Both are billed as units, so you scale your commitment by adjusting the quantity you purchase. Subscriptions run on an annual basis and fees are due in advance. The two options are independent support tiers rather than product sizes, letting you match the support level to your agency's needs.
Top-of-mind questions for buyers
A unit maps to a Feature and Capability Unit, which reflects complexity-based licensing for the platform. You buy the quantity of units matching your agency's scope. Program functions like grant submissions, license renewals, and incident reporting drive how many units your deployment needs.
Subscriptions run on an annual basis with fees due in advance. The vendor does not offer pro-rated licenses. If you begin mid-year or discontinue before the term ends, you still pay for the full term as stated in your order document.
Both are support offerings billed as units for the same SaaS platform. HyperCare provides a higher level of support attention than Premium. You choose one based on the level of managed support your agency needs. Around-the-clock support is available, including night and weekend deployments.
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Vendor refund policy
No Refunds
Legal
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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