Sales Hub Professional

What do you like best about the product?

I am a marketing operations manager who manages 16 sales representatives and before integrating hubspot sales hub we always had to check the spreadsheet to know if the contact had already been followed up. There are way less who is handling this lead emails because now all sales reps work in one place. We basically monitor the email and deals progress. Although we have around 38000 contacts it is still very responsive. It easily integrates with hubspot Marketing Hub and microsoft 365 and therefore we do not lose the synchronization of any data manually. ai based email draft suggests sales reps how to compose the letter but we still rewrite them according to our voice. The cost was justified by giving up several other services. Onboarding sessions were helpful but creating custom reports took some time for me.

What do you dislike about the product?

I have not come across anything which would prevent me from using it. My one and only recommendation would be to provide some more predesigned report templates for the marketing ops tasks. It just took me a little bit of trial and error for the first two custom reports but ever since it has been smooth sailing.

What problems is the product solving and how is that benefiting you?

Prior to the use of hubspot sales hub our marketing and sales departments had different lead lists which meant that there were cases when a certain lead was contacted twice and some leads were not contacted at all. However with the integration of the two departments under one platform it became possible to keep updated on everything without making status inquiries. The interface was user friendly and required little training for new employees.

What do you like best about the product?

Very straightforward and simple to use compared to Salesforce

What do you dislike about the product?

Editting deals page, have to scoll to find the section to fix rather than each section having its own edit button

What problems is the product solving and how is that benefiting you?

Keeping track of opportunities accurately and generating reports

What do you like best about the product?

Easy to implement, with a solid UI/UX and great support.

What do you dislike about the product?

It has a lot of features, but the AI still needs improvement. The pricing also feels high for a small business.

What problems is the product solving and how is that benefiting you?

There’s strong synergy between the sales and marketing departments.

What do you like best about the product?

The Sales Hub has helped me track my prospects and be able to identify key accounts. Also the email marketing side is great!

What do you dislike about the product?

I dislike from Hubspot Sales that I'm not able to pull 5-10 different contacts at a time on the Contacts section. We can only search 1 by 1 for contacts. This could be improved since it'll help for list building and list creations for email marketing purposes - that's my day to day usually.

What problems is the product solving and how is that benefiting you?

It's solving the ways to get traction and responses with potential customers that I wouldn't have expected. I aim to target different leads from different industries and the CRM platform seems to be very personalized which is awesome!

What do you like best about the product?

What I like most about HubSpot Sales Hub is how it keeps the entire sales process organised in one place. It makes it easy to manage leads, track every interaction, automate follow-ups, and monitor pipeline progress with real-time reporting. The intuitive interface saves time, improves productivity, and helps ensure no opportunity is missed. I also appreciate how well it integrates with email, marketing, and CRM tools, making collaboration across teams seamless and allowing me to focus more on building relationships and closing deals.

What do you dislike about the product?

While HubSpot Sales Hub is a powerful platform, some advanced features are only available on higher-tier plans, which can be limiting. Certain customisations, reporting options, and workflow automations could also be more flexible. Additionally, the platform can occasionally feel slow when working with large volumes of contacts or complex records. Despite these drawbacks, its ease of use and overall functionality still make it an excellent CRM for managing sales activities.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub helps me stay organised by centralising lead management, communication history, tasks, and pipeline tracking in one platform. It eliminates the need to switch between multiple tools, reduces manual follow-ups through automation, and ensures no lead falls through the cracks. This has improved my productivity, helped me respond to prospects more efficiently, and given me better visibility into my sales performance, ultimately allowing me to build stronger relationships and close more opportunities.