Sold by: Consensus Cloud Solutions, Inc.
Deployed on AWS
World's leading DIGITAL CLOUD FAX as a service. Fax by email, web portal, API integration or mobile app.
4.4
Overview
World's leading DIGITAL CLOUD FAX as a service. Fax by email, web portal, API integration or mobile app. The eFax Corporate suite of products includes administrative, end-user tools and applications that will meet companies' specific business and technical requirements.
Highlights
- Leverage our 20-year experience in digital cloud fax with the largest and most resilient infrastructure. Compared to classic paper faxing, digital cloud fax technology will eliminate most manual workflows and have an immediate impact in savings.
- No paper, no printing required - All eFax Corporate transmissions are fully digital, saving money and time via improved workflows. No phone, POTS, or T1 lines - eFax Corporate manages all network infrastructure so you do not. Connectivity to PCs, laptops, tablets & smartphones - Fax via app, browser, or email, easily and quickly.
- The Fax API uses encryption for fax transmissions and AES 256-bit encryption for fax storage.
Details
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
eFax Business Bundle | 20 Local/Toll Free Numbers, 2,000 Included Pages and TLS Security | $300.00 |
Dimension | Cost/unit |
|---|---|
Standard Pages | $0.10 |
Standard Pages - Tier 2 | $0.10 |
Standard Pages - Tier 3 | $0.10 |
Standard Pages - Tier 4 | $0.10 |
Standard Pages - Tier 5 | $0.10 |
Premium Send Rates (Variable) | $0.01 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email and 24/7 phone support are available. corporatesupport@mail.efax.com , 1(323) 817-3202 or 1 (800) 810-2641
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Consensus Cloud Solutions, Inc.
By Cloud Worldwide Services
By airSlate
Top
10
In Content Management, Media & Entertainment
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Transmission Interface
Fax transmission capability through email, web portal, API integration, and mobile application
Encryption and Data Security
AES 256-bit encryption for fax storage and encryption for fax transmissions
Cloud-Based Infrastructure
Digital cloud fax service with resilient infrastructure eliminating requirement for traditional phone lines, POTS, or T1 lines
Cross-Device Compatibility
Support for faxing across multiple device types including PCs, laptops, tablets, and smartphones
Administrative and End-User Tools
Suite of administrative and end-user applications and tools for managing fax operations
Certified Fax Delivery
CertiFAX feature delivers faxes with legally binding Proof of Delivery and content certification for regulated industries and compliance-driven workflows.
End-to-End Encrypted Messaging
SecureFAX provides end-to-end encrypted fax delivery for sensitive documents compliant with Dodd-Frank Act, MiFID II, and HIPAA standards.
Payment Card Data Transmission
PCIFAX enables transmission of documents containing sensitive payment card data in full compliance with PCI-DSS standards.
Multi-Protocol Integration
Native integration with Microsoft Teams and Cisco Webex via bot and REST API, plus SAP R3 integration for enterprise ERP workflows and multifunction device support.
Global Fax Number Availability
Fax number provisioning and portability across 8,000+ cities in 50 countries with ISO 27001-certified datacenters in USA, Europe, Asia, and Latin America.
Document Workflow Automation
Arrangement of document signing orders for multiple signers with capabilities to enable/disable document forwarding, preset reminders, set expiration dates, and password protection for confidential documents.
Mobile and Offline Functionality
Mobile application available for iOS and Android platforms with offline editing capability and automatic synchronization between mobile and web interfaces upon reconnection.
Audit Trail and Document Tracking
Court-admissible audit trails with real-time document tracking and detailed logging of document activities for compliance and verification purposes.
Security and Compliance Standards
Compliance with SOC 2 Type II, 21 CFR Part 11, PCI DSS, CCPA, and GDPR standards with password protection and data encryption mechanisms.
Template and Bulk Operations
Creation of unlimited document templates with bulk sending capabilities, conditional and calculated fields, and payment collection functionality.
Standard contract
No
No
No
Customer reviews
Bruce B.
eFax Makes Faxing Easy with Great UI, Fair Pricing, and Strong Support
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
eFax performs really well by saving both received and sent faxes for later review. This is a big plus when I need to research something at a later date. The pricing is fair, and support is better than ever. With the use of AI, sending faxes has become easier, and the integration process is straightforward. The UI is also great.
What do you dislike about the product?
eFax has become much easier and I find no difficulties any longer.
What problems is the product solving and how is that benefiting you?
I have had eFax since early 2000's.
Your Future N.
Essential, Time-Saving Fax Solution
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
I love eFax Online Fax Service because it saves me the time of sending by mail and I always receive a confirmation once the eFax is received. It's been the best at-home service, actually saving me money and steps in getting information where it is needed as soon as possible. I appreciate having an ongoing record of all my faxes that are sent, and being able to go back and access that record to resend it at any moment, which I think is the best tool ever! The initial setup was very easy, and I no longer have to go to Staples to send a fax.
What do you dislike about the product?
eFax serves all my purposes.
What problems is the product solving and how is that benefiting you?
eFax Online Fax Service saves me time by confirming faxes are received and keeps an ongoing record, letting me access and resend faxes instantly. It's the best home service that saves me money and steps, providing information quickly where needed.
Tom Wondra
Online faxing has replaced my fax machine and supports long term document workflows
Reviewed on Jun 21, 2026
Review provided by PeerSpot
What is our primary use case?
How has it helped my organization?
eFax has positively impacted my organization by allowing us to receive faxes since we don't have a fax machine.
This has helped reduce costs by not having to go to a third party at a physical location to receive a fax.
What is most valuable?
In my opinion, the best features eFax offers are that it is easy to use and cost-effective.
From an ease-of-use standpoint, eFax is simple to log in to and receive faxes. I have also used it to send faxes and the interface is simple and browser-based, at least what I use. From a cost-effective standpoint, I haven't compared it to other competitors recently, so I cannot speak to how it compares today versus previously.
What needs improvement?
I don't know how eFax can be improved as nothing comes to mind. It's pretty good the way it is.
For how long have I used the solution?
I have been using eFax for probably ten to fifteen years.
What do I think about the stability of the solution?
eFax is stable.
What do I think about the scalability of the solution?
eFax's scalability is probably fine. I have not had to scale, so I don't really know since I'm a small shop.
How are customer service and support?
I have never used eFax's customer support.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before eFax.
How was the initial setup?
I have been using eFax for a long time, so I honestly don't remember my experience with pricing, setup cost, and licensing. I think it was probably fine and probably pretty easy to set up and run, but I just honestly don't remember.
What was our ROI?
I wouldn't say that I have looked at the ROI at all. It's something we just needed to have, and so we have it.
Which other solutions did I evaluate?
I probably looked at some others before choosing eFax, but again, it's been over ten years, so I don't remember what they were.
What other advice do I have?
I would advise others looking into using eFax to consider it and have a look at it since it's worked great for me. eFax is definitely one of the solutions I would look at if I was searching for a new solution.
I have rated this review a ten out of ten.
LaTanya S.
Unprofessional Sales Experience Undermined Confidence in eFax
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
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What do you dislike about the product?
I own a drug testing and occupational health business, so secure and reliable fax communication is extremely important due to the sensitive personal and medical information we send to and from physicians and other healthcare-related entities.
I contacted eFax regarding an issue and was initially interested in potentially upgrading my service plan. Unfortunately, my experience with Cheyenne was extremely disappointing. She was rude, dismissive, and unwilling to assist me appropriately. I politely requested to be transferred to another salesperson, but instead she repeatedly insisted on transferring me back to support. After requesting again to speak with someone else in sales, she still transferred me to support anyway.
As a business owner, professionalism and customer service matter. The interaction felt disrespectful and unhelpful, especially considering I was exploring expanding my services with the company. This situation should be addressed seriously.
I contacted eFax regarding an issue and was initially interested in potentially upgrading my service plan. Unfortunately, my experience with Cheyenne was extremely disappointing. She was rude, dismissive, and unwilling to assist me appropriately. I politely requested to be transferred to another salesperson, but instead she repeatedly insisted on transferring me back to support. After requesting again to speak with someone else in sales, she still transferred me to support anyway.
As a business owner, professionalism and customer service matter. The interaction felt disrespectful and unhelpful, especially considering I was exploring expanding my services with the company. This situation should be addressed seriously.
What problems is the product solving and how is that benefiting you?
This does not matter when customer service is poor.
Ruby Ann G.
eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient
Reviewed on May 18, 2026
Review provided by G2
What do you like best about the product?
What I like most about eFax is the convenience of securely sending and receiving faxes from anywhere without needing a physical fax machine. The platform is easy to use on both desktop and mobile devices, and features like cloud storage, electronic signatures, searchable PDFs, AI-powered document management, and integrations with email and other business applications help streamline workflow efficiency. I also appreciate the reliable document delivery, enhanced security features, and HIPAA-compliant options for managing sensitive information securely.
What do you dislike about the product?
One of the biggest downsides people mention about eFax is the pricing and billing experience. Users frequently complain about expensive monthly plans, extra charges, and difficulty canceling subscriptions. Customer support and the outdated interface also get criticized fairly often.
What problems is the product solving and how is that benefiting you?
eFax addresses the need for outdated physical fax machines when sending important documents. Rather than printing, scanning, and relying on a phone line, I can send faxes directly from email, a desktop computer, or a mobile device.