GLPI Network Basic

My main use case for GLPI by Teclib is equipment inventory. I can inventory the equipment by associating it with Active Directory using GLPI by Teclib as a specific example of how I use the equipment inventory.

The best features that GLPI by Teclib offers include the communication between Active Directory and the machine the user is on, so I can be proactive when a device has a full disk or a memory problem, making it easier to understand.

GLPI by Teclib had a positive impact on my organization as it was already being used in the company only for tickets, and then I implemented it to be able to do the inventory, helping a lot to have greater control of the inventory and even of Windows updates.

After implementing the inventory with GLPI by Teclib, we were able to identify devices that were already obsolete in order to upgrade the machine or even sometimes replace it, leading to employees becoming more satisfied with their work tools and able to work better without the problems they sometimes had four or five times a day due to slowness, freezing, and other issues.

GLPI by Teclib already met my needs, as the last time I worked with it was in 2024. There are no necessary improvements or any points that could be enhanced if I were to use GLPI by Teclib again. I give it an eight because sometimes I had some communication failures and some inventories that would stop, and there were problems with Office 365 at the time, which is why I did not give a higher rating.

I have been using GLPI by Teclib for two years.

GLPI by Teclib is stable.

Scalability for GLPI by Teclib was directly managed by me, as I was the one who handled the service and provided support.

I only used forums and communities for customer support for GLPI by Teclib; I did not contact the official support.

GLPI by Teclib was already in place at Cromex when I arrived, and in other companies, I used ServiceNow and Fluig, but I really appreciated GLPI by Teclib as soon as I arrived at Cromex. I did not evaluate other options before choosing GLPI by Teclib because it already existed in the company, so I just updated it to keep it as up to date as possible.

My experience with the pricing, setup costs, and licensing of GLPI by Teclib was that it was quite impactful, but it was necessary, so it had to be implemented and paid for, and there was no way to complain about the costs.

I acquired GLPI by Teclib through direct implementation, not through the Azure Marketplace.

All of the features I find useful in GLPI by Teclib have been covered. I give this product an overall rating of eight out of ten.

For IT asset management with GLPI by Teclib, in general when I receive a new workstation, I install GLPI agent, which allows me to pull up all the information about the workstation. For order tracking, I have created, via a plugin, a small database in which I enter the various orders placed with our providers, and when I receive them, I process the receipt in a fairly classic way.

The customization in GLPI by Teclib was useful precisely for the ordering part, which is not included by default but is available via a plugin. For the asset management part, it is in daily use in an IT department where I often need to look for information about a PC or a printer, for example, and it is easier to search in GLPI by Teclib to find various information such as the serial number rather than going to look on the equipment, which is not necessarily directly accessible from where I am.

GLPI by Teclib has had a positive impact on my organization as the documentation database has made it possible to make quite a lot of elements available to my employees, whether it is vacation request forms or various RSO, QSE procedures. For IT overall, it saves me a lot of time because I know I have a trusted data source that I can use whenever I want, and it is updated regularly.

For the documentation database in GLPI by Teclib, it is very simple; it prevents people, the company's employees, from asking the IT department to provide them with vacation forms. There is a huge time saving as I no longer receive any emails asking for these documents. I went from a few requests per month to none at all, none whatsoever. This is a big time saver.

I rate GLPI by Teclib an 8 out of 10 because it remains my main tool for asset management and even the information base, or rather source, the trusted data source that I have within the company. Some points still need improving, potentially regarding the documentation database and the native integration of certain plugins.

I have always used GLPI by Teclib because it remains the reference for open-source asset management.

GLPI by Teclib is a very good tool, and I recommend it. I would rate this solution an 8 out of 10.

In our organization, the main use of GLPI by Teclib is user request ticket management. A user sends an email to our support address, which creates a ticket, and then we process the ticket. It is a way to centralize requests and dispatch them.

We also have other use cases for GLPI by Teclib, as we use it to inventory our PCs.

In my opinion, the best features that GLPI by Teclib offers our organization are its speed, smoothness, user-friendliness, and intuitiveness. It suits us perfectly.

What makes GLPI by Teclib particularly intuitive, based on my daily experience, is that it is easy to use. I find that even to manually create a ticket, it is quite simple. You can hide fields, you can do many things, you can do exports, and more. I find it quite simple compared to other ticketing systems I have used. This one is quite easy and accessible to everyone.

GLPI by Teclib has a positive impact on my organization as it allows us to centralize user requests. Inevitably, at some point, all the requests are centralized in one place. We log in, we check the users' requests, and it greatly facilitates our task of centralizing requests. This is also the purpose of this tool.

In my opinion, for our needs, I do not really see what could be improved in GLPI by Teclib. I do not have many ideas. I think there are already quite a few interesting features, and there are probably more than I know about. For the way we use it, it is more than enough. I do not see what more there could be.

I have been using GLPI by Teclib for 15 years.

I have experienced good stability with GLPI by Teclib in my daily use.

I rate the scalability of GLPI by Teclib in my environment as very good.

I have not had to contact customer support for GLPI by Teclib.

Before adopting GLPI by Teclib, I did not use another solution.

Since using GLPI by Teclib, I have seen a return on investment in terms of savings in money since the product is free.

Regarding pricing, installation costs, and license management with GLPI by Teclib, we do not use the paid version. We use the free version.

Before choosing GLPI by Teclib, I did not evaluate other options or similar solutions.

My main use case for GLPI by Teclib is to deploy the GLPI agent and manage assets, computers, desktops, laptops, and inventory hardware and network devices.

GLPI by Teclib offers excellent asset management as one of its best features, while the ticketing system is adequate, and I need more detailed reporting. GLPI by Teclib has positively impacted my organization by providing an overview of all hardware and network devices.

Regarding managing devices such as Apple products and phones, including iPhones, Samsung, and Xiaomi, I wonder how I can manage them better.

For example, I need tracer history and a history of handing over devices, but currently, GLPI by Teclib does not provide that report.

In the future, the feature to uninstall software is important because GLPI by Teclib has inventory for hardware and software, but a feature to uninstall software is not available, and I need that. I have additional thoughts about GLPI by Teclib: I need the GLPI agent to deploy a feature for uninstalling software, as sometimes computers need to have poorly functioning software removed.

I have been using GLPI by Teclib for over three years, and I installed it at my last company.

In my experience, GLPI by Teclib is stable and runs well. The software focuses on inventory and runs stably and effectively, but GLPI by Teclib does not manage devices as effectively as ManageEngine Endpoint and Microsoft Intune, which have more features.

Scalability is difficult with GLPI by Teclib because it focuses on inventory and requires more features.

I have seen a return on investment from using GLPI by Teclib since it saves time for IT support in financing for inventory, which works very well for me, but I have a technical focus.

Before choosing GLPI by Teclib, my evaluation of other options showed that the future is at no cost.

I find it manageable for all those devices and inventory because the agent automatically gets the ID and summary.

When I combine GLPI by Teclib to manage mobile devices and Microsoft Intune, I find that Microsoft Intune is perfect.

I have not yet deployed the password management feature in GLPI by Teclib.

In my company, I use Microsoft Intune to manage mobile devices and more; however, I want to have one agent, GLPI by Teclib, for inventory. This is acceptable, but I need to combine other features, as currently I have one agent for assets and one agent for managing, for example, the GLPI agent and Microsoft Intune agent, which is difficult for me to manage.

I deploy GLPI by Teclib for the local network but have not yet deployed the API.

Regarding GLPI by Teclib's AI capabilities, AI is deployed in our cloud, but I have not yet used GLPI AI. I think I need to try its accuracy and reliability, and I need to use a demo and trial version.

My company has a development department, and we are deploying the assessment; however, one more feature from a previous solution was not good.

I would rate this product an 8 overall.