GLPI Network Basic

I use GLPI by Teclib for a bit of everything: asset tracking whether mobile, desktop PCs, laptops, order tracking, address book, documentation database, contracts with service providers, and the contacts of those providers.

For IT asset management with GLPI by Teclib, in general when I receive a new workstation, I install GLPI agent, which allows me to pull up all the information about the workstation. For order tracking, I have created, via a plugin, a small database in which I enter the various orders placed with our providers, and when I receive them, I process the receipt in a fairly classic way.

Asset tracking by far, order tracking, and the fact that GLPI by Teclib is an open-source solution, which still allows for quite advanced customization.

The customization in GLPI by Teclib was useful precisely for the ordering part, which is not included by default but is available via a plugin. For the asset management part, it is in daily use in an IT department where I often need to look for information about a PC or a printer, for example, and it is easier to search in GLPI by Teclib to find various information such as the serial number rather than going to look on the equipment, which is not necessarily directly accessible from where I am.

GLPI by Teclib has had a positive impact on my organization as the documentation database has made it possible to make quite a lot of elements available to my employees, whether it is vacation request forms or various RSO, QSE procedures. For IT overall, it saves me a lot of time because I know I have a trusted data source that I can use whenever I want, and it is updated regularly.

For the documentation database in GLPI by Teclib, it is very simple; it prevents people, the company's employees, from asking the IT department to provide them with vacation forms. There is a huge time saving as I no longer receive any emails asking for these documents. I went from a few requests per month to none at all, none whatsoever. This is a big time saver.

In my opinion, GLPI by Teclib could be improved by potentially integrating certain elements that are currently only available via plugins. I am thinking in particular of the ordering management part, and it would be good if it were integrated directly into GLPI by Teclib. Otherwise, for how I use it on a daily basis, GLPI by Teclib does the job very well. Potentially an interface that is perhaps more intuitive for some users would help. The search bar might not be the easiest to use, but you get used to it quickly.

I rate GLPI by Teclib an 8 out of 10 because it remains my main tool for asset management and even the information base, or rather source, the trusted data source that I have within the company. Some points still need improving, potentially regarding the documentation database and the native integration of certain plugins.

I have been using GLPI by Teclib since my previous professional experience, so it will be almost six years that I have been using it.

GLPI by Teclib is very reliable with no problems there. The only things I notice are small slowdowns from time to time, but I think that is more related to the hardware I use than to GLPI by Teclib itself.

My infrastructure remains quite static, so there is no change in needs, but GLPI by Teclib fully matches what I am looking for.

I have never contacted GLPI by Teclib's customer service. I have used the community forum a few times to help myself with certain problems, but I have never needed to call customer service.

I did not evaluate other software before choosing GLPI by Teclib. In my previous professional experience, GLPI by Teclib had already been in place for some time, especially with the ticketing function, which is not yet used by me. It remains a tool that I liked and found easy to get to grips with. I decided to implement it as well in the company where I currently work.

I have always used GLPI by Teclib because it remains the reference for open-source asset management.

Since GLPI by Teclib is self-hosted with me, I have not had any specific problems regarding pricing or licensing. The only cost I have is the resources allocated to it on the virtual machine that hosts it, but that is not an issue on my side.

My advice to other people considering using GLPI by Teclib is that they should not hesitate to use it, but they must also be very meticulous about data entry if it is done manually, especially for mobile phones.

GLPI by Teclib is a very good tool, and I recommend it. I would rate this solution an 8 out of 10.

In our organization, the main use of GLPI by Teclib is user request ticket management. A user sends an email to our support address, which creates a ticket, and then we process the ticket. It is a way to centralize requests and dispatch them.

We also have other use cases for GLPI by Teclib, as we use it to inventory our PCs.

In my opinion, the best features that GLPI by Teclib offers our organization are its speed, smoothness, user-friendliness, and intuitiveness. It suits us perfectly.

What makes GLPI by Teclib particularly intuitive, based on my daily experience, is that it is easy to use. I find that even to manually create a ticket, it is quite simple. You can hide fields, you can do many things, you can do exports, and more. I find it quite simple compared to other ticketing systems I have used. This one is quite easy and accessible to everyone.

GLPI by Teclib has a positive impact on my organization as it allows us to centralize user requests. Inevitably, at some point, all the requests are centralized in one place. We log in, we check the users' requests, and it greatly facilitates our task of centralizing requests. This is also the purpose of this tool.

In my opinion, for our needs, I do not really see what could be improved in GLPI by Teclib. I do not have many ideas. I think there are already quite a few interesting features, and there are probably more than I know about. For the way we use it, it is more than enough. I do not see what more there could be.

I have been using GLPI by Teclib for 15 years.

I have experienced good stability with GLPI by Teclib in my daily use.

I rate the scalability of GLPI by Teclib in my environment as very good.

I have not had to contact customer support for GLPI by Teclib.

Before adopting GLPI by Teclib, I did not use another solution.

Since using GLPI by Teclib, I have seen a return on investment in terms of savings in money since the product is free.

Regarding pricing, installation costs, and license management with GLPI by Teclib, we do not use the paid version. We use the free version.

Before choosing GLPI by Teclib, I did not evaluate other options or similar solutions.

My main use case for GLPI by Teclib is to deploy the GLPI agent and manage assets, computers, desktops, laptops, and inventory hardware and network devices.

GLPI by Teclib offers excellent asset management as one of its best features, while the ticketing system is adequate, and I need more detailed reporting. GLPI by Teclib has positively impacted my organization by providing an overview of all hardware and network devices.

Regarding managing devices such as Apple products and phones, including iPhones, Samsung, and Xiaomi, I wonder how I can manage them better.

For example, I need tracer history and a history of handing over devices, but currently, GLPI by Teclib does not provide that report.

In the future, the feature to uninstall software is important because GLPI by Teclib has inventory for hardware and software, but a feature to uninstall software is not available, and I need that. I have additional thoughts about GLPI by Teclib: I need the GLPI agent to deploy a feature for uninstalling software, as sometimes computers need to have poorly functioning software removed.

I have been using GLPI by Teclib for over three years, and I installed it at my last company.

In my experience, GLPI by Teclib is stable and runs well. The software focuses on inventory and runs stably and effectively, but GLPI by Teclib does not manage devices as effectively as ManageEngine Endpoint and Microsoft Intune, which have more features.

Scalability is difficult with GLPI by Teclib because it focuses on inventory and requires more features.

I have seen a return on investment from using GLPI by Teclib since it saves time for IT support in financing for inventory, which works very well for me, but I have a technical focus.

Before choosing GLPI by Teclib, my evaluation of other options showed that the future is at no cost.

I find it manageable for all those devices and inventory because the agent automatically gets the ID and summary.

When I combine GLPI by Teclib to manage mobile devices and Microsoft Intune, I find that Microsoft Intune is perfect.

I have not yet deployed the password management feature in GLPI by Teclib.

In my company, I use Microsoft Intune to manage mobile devices and more; however, I want to have one agent, GLPI by Teclib, for inventory. This is acceptable, but I need to combine other features, as currently I have one agent for assets and one agent for managing, for example, the GLPI agent and Microsoft Intune agent, which is difficult for me to manage.

I deploy GLPI by Teclib for the local network but have not yet deployed the API.

Regarding GLPI by Teclib's AI capabilities, AI is deployed in our cloud, but I have not yet used GLPI AI. I think I need to try its accuracy and reliability, and I need to use a demo and trial version.

My company has a development department, and we are deploying the assessment; however, one more feature from a previous solution was not good.

I would rate this product an 8 overall.

I have particular use cases to share about how I use this tool on a daily basis. When I installed it for a client, I also used it as an inventory tool. I was using GLPI by Teclib specifically to inventory all the equipment in the company. I did this for another client as well where I was also doing inventory, but with barcodes. That also allowed me to send automatic responses and then pre-filled forms for the arrival and departure of employees.

My main use of GLPI by Teclib in my organization is that I use it three-quarters of the time for tickets and I also used it for the installation.

GLPI by Teclib has had a positive impact on my organization and my clients' work because it has made it possible to better manage the equipment and then, regarding tickets, it allows fairly smooth ticket management across different sites, as well as being able to manage users well.

A concrete example of measurable results thanks to this tool in my organization is mainly the use of statistics. The fact that the tool is simple and smooth to use allows for time savings in its use.

I think the best features that GLPI by Teclib offers are the tickets and all the possible extensions, as well as inventory management.

Among all the extensions I mentioned, for inventory management, it is the implementation of the already pre-filled forms, all done in PDF, and also the barcodes. The scanning and completion thanks to the barcodes, as well as the ability to see my servers directly in GLPI, really makes my work easier. I can see the equipment that is out of order and that which is currently in use, as well as linking it to users.

In my opinion, GLPI by Teclib could be improved by having a feature that shows who is currently looking at a ticket when no one has yet assigned it to themselves. For example, a user created a ticket, and if two or three agents have opened the ticket, but it is not yet assigned to an agent, they are just looking at the ticket before assigning it to themselves. This actually makes it possible to know if someone is on it, and the ticket is still being looked at, which allows for a live flow. I have the issue sometimes that I look at the ticket, and there was already someone on it. Then I go to assign it to myself, and in the meantime, another agent has assigned it to themselves. This means I have wasted time. Having a live feed to know who is on the ticket and to have a more real-time flow is essential because each time I have to refresh to see who has taken the ticket, whereas with Zendesk, it is much more real-time.

Regarding other aspects that could be improved in GLPI by Teclib, I think the design needs to be much more updated. Compared to Zendesk, which is much more modern and simpler, GLPI, to be transparent, is quite old in terms of design. It looks more like a website from 2010 to 2015 than a current site; it is very aging. I think this is a major downside as the design really does not make me want to use it at all.

I have been using GLPI by Teclib for exactly four years, since the beginning.

I would give GLPI by Teclib a score of six and a half on a scale of one to ten.

I chose the score of six and a half for GLPI by Teclib because, as I mentioned, it is very useful for inventory and ticketing, but I have used Zendesk, and Zendesk is more modern and really allows me to see from the dashboard if someone is on a ticket. It allows me to see a live flow of who is on it, without refreshing the page, and who has taken the ticket, whereas GLPI is a bit more complex for people who are not used to IT. Even if it is simple and done properly, for people who struggle a bit with IT, I think it might put them off because of the design which is not appealing and very old-fashioned, along with a lack of modernity in some tools.

My advice to someone considering using GLPI by Teclib in their organization or for a client is to start in a very simple way and then, if there is an expectation of growth, to structure the solution carefully. That means managing the groups properly for the inventory and managing it properly, because otherwise it can quickly turn into a mess with too much information. So, I have to manage it properly and structure it properly.

I want to add that I do not know if it was GLPI by Teclib that handled it, but there was a solution at one point for MDM via GLPI by Teclib, and it was discontinued. If one day it could be brought back, I think it could really be useful and work properly with the solution. I gave GLPI by Teclib a rating of six and a half out of ten.