GLPI Network Basic

GLPI by Teclib serves as my primary CMDB  and database for our company's inventory of devices. A specific example would be the inventory of laptops, resources, and servers that we have in the company.

We also use it for diagramming the data centers, the racks we have, the location of the devices in the racks, the units they occupy, and the specific data for each server. We use the platform for inventorying IP ranges for the different environments, which allows us to link the IPs to the devices or to the inventory of the virtual machines we have loaded in the CMDB . This gives us exact knowledge of the free IPs that we have in the company.

Another valuable addition is the plugin for the Active Directory connector, which allows us to import the company's users and assign company users to devices such as printers, headsets, keyboards, monitors, and mice. This ensures we know precisely which devices a user has at their location that belong to the company.

The best features offered by GLPI by Teclib include everything related to the inventory part, which is what we use. We do not use the ticket, change, and other types of functions. The versatility it has to load data into the inventory of devices is noteworthy, where if you want, you do not load any data and it still lets you add a resource to the CMDB, or you can load everything in super detail. Even with additional plugins, it lets you add custom fields and personalized fields to add data that one truly considers fundamental.

The metrics are basically having exact knowledge of the inventory the company has. It also speeds up the time in terms of knowing what is assigned to a user. Previously we used to manage it with an Excel spreadsheet, but the spreadsheet could suffer a malfunction, some modification by a third party, or other issues. There was no version tracking, and that caused problems. With GLPI by Teclib, we were able to have knowledge of the changes that a device or an inventory item undergoes and to have this tracking. This ease allows you to work in a much more organized and simpler way without having to redo work.

I found a plugin developed by a third party that allowed me to make the connection to the CMDB and, through some filters, avoid creating external inventories in order to work with Ansible . Instead, Ansible  directly consumed the connection data that I had in the CMDB, which greatly simplifies the task and allows you to avoid dealing with duplicates everywhere while centralizing everything in a single tool.

At this time I do not have anything in mind internally where I would say this tool should have something to be better, since I do not use it in depth like maybe other companies that might get more out of it. I think I could get more out of it, but for now nothing comes to mind as an extra improvement. What it has so far really works very well and functions very well.

One of the more critical evaluations I have regarding tools is that they allow user validation for login against Active Directory or some public cloud SSO , and this tool already has that. I am not even using one of the latest versions; I am using an older version, so the latest versions surely come much more compatible. This allows and simplifies administration a lot on a day-to-day basis.

I have been working in my current field for 5 years.

I have never had any problems with GLPI by Teclib in my environment.

It is a very small organization, so scalability is not a concern.

I have not needed technical support for GLPI by Teclib.

Before GLPI by Teclib, we used an Excel spreadsheet with which we managed the inventory, and it was always generating problems. That is why we migrated to a solution that we really knew and knew that it worked.

Integrating GLPI by Teclib with Ansible caused me a bit of trouble, but mostly because of the plugin I am using, which is basically the only one I found. The integration with Active Directory was very simple, and I had no problems at all. The integrations are quite practical and simple to carry out.

The implementation was done entirely by us by following and reading GLPI by Teclib documentation. It is a tool that I already knew from many years ago, which for me was always very good. The implementation so far has been free of cost.

I have not seen a return on investment since I started using GLPI by Teclib. The only metric was just to have better order; no other metrics were measured.

We are using a free version of GLPI by Teclib and the implementation was done entirely by us.

I do not have the names in my head right now, and we considered several alternatives and solutions. I always try to look for open source or free solutions of this type that are really very well developed, but none of them ended up convincing us or getting close to what GLPI by Teclib offered. I always knew it from before and GLPI by Teclib always provided that simplicity that other tools end up turning into many complications.

My advice for other people who are considering implementing GLPI by Teclib is to install it, implement it, try it, and use it, as it is excellent.

For whoever ends up reading this, GLPI by Teclib is a free, open source tool that really works very well and runs very well. I had already known it from a long time ago, and whoever does not use it is missing out on a great tool. I give this review a rating of 9 out of 10.

My main use case for GLPI by Teclib is for tickets to have order, and I use it for management too.

A quick specific example of how I use GLPI by Teclib for tickets or management involves using it for the OSH that was still set up for new in the JV; in engineer, IT needs for. I am a software license. Ticket creation is generated by an auto method where tickets are generated by GLPI via a mail received from the ARA, and the ARA will go to GLPI to action. I do the IT work, and I don't often set the category to request for a new hire, and I provide priority to GLPI automatic appraisal, service level agreements, and give the agent forty-eight hours to complete it.

This setup has worked for me as it makes my day easier, taking tickets in order and doing the management as well.

In my opinion, the best features GLPI by Teclib offers are the absolute best career tracking and the deep level of financial and comprehensive self-assessment.

GLPI by Teclib has impacted my organization positively as it helps me organize everything with VIP access. For example, the laptops here are VIP so I can add them by the active directory, which allows me to know if the PC is working or not. It is open source, and I can see how many laptops I have in the company, making it easier for me to manage the laptops in the organization.

Specific outcomes I can share include that GLPI by Teclib has helped me determine when the PC is open or not, and it has helped me when someone has a problem with their laptop.

GLPI by Teclib can be improved as sometimes it gets slowed down.

I have been using GLPI by Teclib for one year.

GLPI by Teclib is stable for me as it works smoothly without any issues. Because it is in a private cloud, I do not need the Internet for it.

GLPI by Teclib's scalability is really easy. I can organize big items.

The customer support for GLPI by Teclib is good. I did need help with support at one time for a ticket that I sold.

GLPI by Teclib is deployed in my organization in a private cloud with no problem.

I have seen a return on investment with GLPI by Teclib as it saves me time and work, and it saves money.

My experience with the pricing, setup cost, and licensing for GLPI by Teclib has been for one year so far, with a five-year setup.

I chose seven out of ten because of some issues in the heavy font and architecture and internal organization and adaptation of the end user portal. Seven is the best rating for me.

Regarding its accuracy and reliability of output, I am not usually correct, but most of the time when I correct, the results are correct.

My advice for others looking into using GLPI by Teclib is that it is easy to work with. It is great and makes the work easier. The key is the customer support.

I gave this review a rating of seven out of ten.

My main use case for GLPI by Teclib is for ticketing and asset management.

The best features GLPI by Teclib offers are the analysis for ticketing and following up with the SLAs. The tracking capability really stands out and helps us eliminate repeating issues.

GLPI by Teclib has positively impacted my organization by improving efficiency and workflows, especially after the monthly reviews. We are managing to eliminate issues.

A slight improvement in the UI would be nice. I know it is already simple, but it would be more user-friendly.

I see GLPI by Teclib as a perfect product, so besides the UI improvement I mentioned, there is not anything else I would want to see enhanced or added.

I have been using GLPI by Teclib for four years, starting from my first job.

GLPI by Teclib is very stable in my experience.

The scalability of GLPI by Teclib is excellent. Users are added automatically, and it can manage a large infrastructure, numerous users, and multiple features.

We never had to contact customer support for GLPI by Teclib.

I previously used ServiceNow , and we switched because it was offered as a free trial, allowing us to test it and see the differences in capabilities.

Before choosing GLPI by Teclib, I evaluated other options such as ServiceNow .

My advice for others looking into using GLPI by Teclib is to always perform staging first to learn all the features and how to use them, then move to production.

Regarding the accuracy and reliability of output, we do not use any AI features. I believe the governance and security of GLPI by Teclib are solid since we do not use any AI capabilities.

I would rate this product a 10.

My main use case for GLPI by Teclib involves managing retail clients who have about 7,000 tickets opened per year, with around 600 IT computer devices, plus about 400 data devices, mobile phones, tablets, around ten routers, access points, and a data center to manage the cluster, the racks, with power, in the retail area.

On a day-to-day basis, I use GLPI by Teclib with its email receiver feature, meaning that when the help desk team receives an email, GLPI takes that email and automatically opens a ticket, which is directed to the specific team, to the IT support team, and within the ticket it can be escalated to other IT levels and other departments.

In addition to the main use case of GLPI by Teclib, I manage a data center with three large racks, two server racks and one network rack inside the data center, and for the warehouse that has 880 employees, there are other racks. I have the registration and record of all IT equipment, entry, exit, maintenance, and the history of the equipment. This way I can have statistics, know what the need is, what the demand is. This speeds up my ability to know how many I should have in stock and what the recurring problems are and how to solve them. I already have a history there and information that speeds up and greatly organizes day-to-day work.

In my opinion, some of the best features that GLPI by Teclib offers include ticket management, data center management, and even project management.

GLPI by Teclib has positively impacted my organization mainly with the stabilization of protocol, process, and organization of tickets, as I never lose a ticket anymore. There is not an activity left undone. I did not forget a task. They are all there, they all have to be done, they are all carried out. This way, no one is left waiting for support, and every time I respond, the customer receives an email to follow the status of their request.

The organization I have achieved with GLPI by Teclib has impacted response time and the satisfaction of internal or external customers based on the resolution of the problem, as they do not know the platform, they just send the email and communication is always by email.

One way GLPI by Teclib can be improved is by adding a connection with Power BI for an admin dashboard. I do not want the manager to see all tickets, but I want the manager to know the ticket statistics of their team. For example, I have a coordinator who manages 20 stores. She needs to know, for those 20 stores, what the resolution time statistics are and what the main problems her stores have. This improvement would be for a manager profile, who will not see the tickets, but will see the statistics.

I have been using GLPI by Teclib for at least 8 years.

GLPI by Teclib is stable.

I was not previously using a different solution.

My experience with the pricing, setup costs, and licensing of GLPI by Teclib is zero, as I did it myself, I downloaded it myself, and I installed it myself.

I have not obtained any return on investment yet.

Before choosing GLPI by Teclib, I do not remember evaluating other options specifically, although I did look at some others, but I do not remember their names, as it was a long time ago. I only trust GLPI by Teclib, and it works very well. There are others that are based on containers, Docker , they are installed, but those others are very vulnerable and open many ports. GLPI by Teclib is reliable because I know what I am dealing with.

In project management, I have about 19 projects and subprojects within GLPI by Teclib, and it manages the statistics, also manages the current status of each project, what to do, which step it is at, which are the recurring activities, which are the predecessor activities of a new activity, and when I have to also trigger team members, within GLPI by Teclib, I perform this triggering.

I would rate GLPI by Teclib a 10 on a scale from 1 to 10. I give it this rating because it solves many problems, it speeds up work a lot. It is very good at what it does and much better than others on the market.

GLPI by Teclib is implemented in my organization on-premises. I have it on-premises, and externally I only access it via VPN.