GLPI Network Basic

In our organization, the main use of GLPI by Teclib is user request ticket management. A user sends an email to our support address, which creates a ticket, and then we process the ticket. It is a way to centralize requests and dispatch them.

We also have other use cases for GLPI by Teclib, as we use it to inventory our PCs.

In my opinion, the best features that GLPI by Teclib offers our organization are its speed, smoothness, user-friendliness, and intuitiveness. It suits us perfectly.

What makes GLPI by Teclib particularly intuitive, based on my daily experience, is that it is easy to use. I find that even to manually create a ticket, it is quite simple. You can hide fields, you can do many things, you can do exports, and more. I find it quite simple compared to other ticketing systems I have used. This one is quite easy and accessible to everyone.

GLPI by Teclib has a positive impact on my organization as it allows us to centralize user requests. Inevitably, at some point, all the requests are centralized in one place. We log in, we check the users' requests, and it greatly facilitates our task of centralizing requests. This is also the purpose of this tool.

In my opinion, for our needs, I do not really see what could be improved in GLPI by Teclib. I do not have many ideas. I think there are already quite a few interesting features, and there are probably more than I know about. For the way we use it, it is more than enough. I do not see what more there could be.

I have been using GLPI by Teclib for 15 years.

I have experienced good stability with GLPI by Teclib in my daily use.

I rate the scalability of GLPI by Teclib in my environment as very good.

I have not had to contact customer support for GLPI by Teclib.

Before adopting GLPI by Teclib, I did not use another solution.

Since using GLPI by Teclib, I have seen a return on investment in terms of savings in money since the product is free.

Regarding pricing, installation costs, and license management with GLPI by Teclib, we do not use the paid version. We use the free version.

Before choosing GLPI by Teclib, I did not evaluate other options or similar solutions.

My main use case for GLPI by Teclib is to deploy the GLPI agent and manage assets, computers, desktops, laptops, and inventory hardware and network devices.

GLPI by Teclib offers excellent asset management as one of its best features, while the ticketing system is adequate, and I need more detailed reporting. GLPI by Teclib has positively impacted my organization by providing an overview of all hardware and network devices.

Regarding managing devices such as Apple products and phones, including iPhones, Samsung, and Xiaomi, I wonder how I can manage them better.

For example, I need tracer history and a history of handing over devices, but currently, GLPI by Teclib does not provide that report.

In the future, the feature to uninstall software is important because GLPI by Teclib has inventory for hardware and software, but a feature to uninstall software is not available, and I need that. I have additional thoughts about GLPI by Teclib: I need the GLPI agent to deploy a feature for uninstalling software, as sometimes computers need to have poorly functioning software removed.

I have been using GLPI by Teclib for over three years, and I installed it at my last company.

In my experience, GLPI by Teclib is stable and runs well. The software focuses on inventory and runs stably and effectively, but GLPI by Teclib does not manage devices as effectively as ManageEngine Endpoint and Microsoft Intune, which have more features.

Scalability is difficult with GLPI by Teclib because it focuses on inventory and requires more features.

I have seen a return on investment from using GLPI by Teclib since it saves time for IT support in financing for inventory, which works very well for me, but I have a technical focus.

Before choosing GLPI by Teclib, my evaluation of other options showed that the future is at no cost.

I find it manageable for all those devices and inventory because the agent automatically gets the ID and summary.

When I combine GLPI by Teclib to manage mobile devices and Microsoft Intune, I find that Microsoft Intune is perfect.

I have not yet deployed the password management feature in GLPI by Teclib.

In my company, I use Microsoft Intune to manage mobile devices and more; however, I want to have one agent, GLPI by Teclib, for inventory. This is acceptable, but I need to combine other features, as currently I have one agent for assets and one agent for managing, for example, the GLPI agent and Microsoft Intune agent, which is difficult for me to manage.

I deploy GLPI by Teclib for the local network but have not yet deployed the API.

Regarding GLPI by Teclib's AI capabilities, AI is deployed in our cloud, but I have not yet used GLPI AI. I think I need to try its accuracy and reliability, and I need to use a demo and trial version.

My company has a development department, and we are deploying the assessment; however, one more feature from a previous solution was not good.

I would rate this product an 8 overall.

I have particular use cases to share about how I use this tool on a daily basis. When I installed it for a client, I also used it as an inventory tool. I was using GLPI by Teclib specifically to inventory all the equipment in the company. I did this for another client as well where I was also doing inventory, but with barcodes. That also allowed me to send automatic responses and then pre-filled forms for the arrival and departure of employees.

My main use of GLPI by Teclib in my organization is that I use it three-quarters of the time for tickets and I also used it for the installation.

GLPI by Teclib has had a positive impact on my organization and my clients' work because it has made it possible to better manage the equipment and then, regarding tickets, it allows fairly smooth ticket management across different sites, as well as being able to manage users well.

A concrete example of measurable results thanks to this tool in my organization is mainly the use of statistics. The fact that the tool is simple and smooth to use allows for time savings in its use.

I think the best features that GLPI by Teclib offers are the tickets and all the possible extensions, as well as inventory management.

Among all the extensions I mentioned, for inventory management, it is the implementation of the already pre-filled forms, all done in PDF, and also the barcodes. The scanning and completion thanks to the barcodes, as well as the ability to see my servers directly in GLPI, really makes my work easier. I can see the equipment that is out of order and that which is currently in use, as well as linking it to users.

In my opinion, GLPI by Teclib could be improved by having a feature that shows who is currently looking at a ticket when no one has yet assigned it to themselves. For example, a user created a ticket, and if two or three agents have opened the ticket, but it is not yet assigned to an agent, they are just looking at the ticket before assigning it to themselves. This actually makes it possible to know if someone is on it, and the ticket is still being looked at, which allows for a live flow. I have the issue sometimes that I look at the ticket, and there was already someone on it. Then I go to assign it to myself, and in the meantime, another agent has assigned it to themselves. This means I have wasted time. Having a live feed to know who is on the ticket and to have a more real-time flow is essential because each time I have to refresh to see who has taken the ticket, whereas with Zendesk, it is much more real-time.

Regarding other aspects that could be improved in GLPI by Teclib, I think the design needs to be much more updated. Compared to Zendesk, which is much more modern and simpler, GLPI, to be transparent, is quite old in terms of design. It looks more like a website from 2010 to 2015 than a current site; it is very aging. I think this is a major downside as the design really does not make me want to use it at all.

I have been using GLPI by Teclib for exactly four years, since the beginning.

I would give GLPI by Teclib a score of six and a half on a scale of one to ten.

I chose the score of six and a half for GLPI by Teclib because, as I mentioned, it is very useful for inventory and ticketing, but I have used Zendesk, and Zendesk is more modern and really allows me to see from the dashboard if someone is on a ticket. It allows me to see a live flow of who is on it, without refreshing the page, and who has taken the ticket, whereas GLPI is a bit more complex for people who are not used to IT. Even if it is simple and done properly, for people who struggle a bit with IT, I think it might put them off because of the design which is not appealing and very old-fashioned, along with a lack of modernity in some tools.

My advice to someone considering using GLPI by Teclib in their organization or for a client is to start in a very simple way and then, if there is an expectation of growth, to structure the solution carefully. That means managing the groups properly for the inventory and managing it properly, because otherwise it can quickly turn into a mess with too much information. So, I have to manage it properly and structure it properly.

I want to add that I do not know if it was GLPI by Teclib that handled it, but there was a solution at one point for MDM via GLPI by Teclib, and it was discontinued. If one day it could be brought back, I think it could really be useful and work properly with the solution. I gave GLPI by Teclib a rating of six and a half out of ten.

My main use case for GLPI by Teclib is as a ticketing system, IT assets management, license management, device management, and assets.

A quick specific example of how I use GLPI by Teclib in my daily work is checking the historical upgrades or issues about the laptop, so assets can be looked into the historical issues to determine if the laptop is good or not.

I have something else to add about my main use case with GLPI by Teclib, specifically regarding the ticketing system. It makes it easier for me to handle the users based on the level of severity, from one until five.

GLPI by Teclib has positively impacted my organization by making the working process in my company easier.

It has made my company's processes easier, specifically about the ticketing system, which is now much smoother.

The best feature GLPI by Teclib offers that stands out to me is the assets management by the agent, which can be installed easily to take the data from the clients and add it to the server.

GLPI by Teclib can be improved, particularly about the notification. For instance, if the user makes a ticket from the IT team, it would be great to have a pop-up email. Right now, I just configure the notification, but sometimes it works and sometimes it doesn't, as the email always bounces.

I have been using GLPI by Teclib for around one year.

GLPI by Teclib is currently stable.

GLPI by Teclib's scalability is good. It can handle growth or increased usage easily, as it currently manages requests for about 1,000 users without issues.

I am not sure about customer support as I have never used the customer support team, but I typically troubleshoot and find solutions myself.

GLPI by Teclib is my software as a service, and I have not previously used a different solution.

GLPI by Teclib is deployed in my organization as an on-premise solution, but it can be accessed publicly using a web server.

My experience with pricing, setup costs, and licensing tells me the costs are in line with my company always using self-hosted apps, although I am not sure of the exact amounts.

Before choosing GLPI by Teclib, I evaluated other options such as Ninja, but I found Ninja's pricing to be too expensive.

I would rate GLPI by Teclib a seven out of ten, but it could be perfect like software such as Ninja.

I chose seven out of ten because I think it has good features, but GLPI by Teclib can be improved to be perfect.

Regarding GLPI by Teclib's AI capabilities, I think its governance and security are good because GLPI is supported by OIDC, such as SSO for authentication.

The output of GLPI by Teclib is good for me. I am not sure about its accuracy, but it makes it easier for me to manage tasks related to various assets or similar needs.

My advice for others looking into using GLPI by Teclib would be to consider it if they need a ticketing system or asset management and have budget constraints.

I have rated GLPI by Teclib a seven on a scale of one to ten.

I use GLPI by Teclib quite a lot in my work currently. I work as an officer in a shipping company here in Greece. We use this web application daily to track our assets and other items that we have for our company.

One thing I would mention about GLPI by Teclib as a positive is that it is very easy to use. We brought two trainees this summer and they are already familiar with how the platform works. That is a huge positive because it is very easy for just a normal user to get used to it and actually know how to operate it.

Another beneficial thing is that we have also included the phones in GLPI by Teclib, and the docking stations, and the peripherals. Whenever we have to order something or whenever we have to make a new purchase for new laptops, we always go to GLPI by Teclib and we see what device they currently use, if it is out of date, if it is obsolete, or if it is actually old. The thing is that you do not actually have to go there or connect remotely on the laptop and see the details for the specific system. You just see it with two clicks, which is very handy.

To be honest with you, I am quite satisfied with GLPI by Teclib in general. However, we are trying to implement a solution about our tickets. We want them to be assigned to a technician directly from the emailing system to GLPI by Teclib because we use GLPI by Teclib as a ticketing system. We do not have any other solution in Jira or anything similar. We use only GLPI by Teclib. Currently, we are creating the tickets as well. None of the users create the tickets by themselves. We do it for the users and we also assign the tickets to the technician that is available to resolve the specific issue.

I would propose this more as a recommendation. We have not really quite figured out how to actually manage our consumables. When I mean consumables, I mean the cartridges or the inks for the printers or even the other items that the printers need, such as the fuser kits or the transfer belts. For example, each specific cartridge has a percentage. We would love to have a notification whenever the ink drops low, so we know when to actually order the new inks and maintain continuity.

I have been using GLPI by Teclib for three years, roughly.

Most of the times we have issues with it, they are not about GLPI by Teclib itself. They are about a network issue or some systems being down. It is not the actual platform. Especially in this type of issue that may arise, it is not really easy to say if it is a GLPI by Teclib issue or something else.

I think this is one of the most important factors of using GLPI by Teclib. It is very easy. Once you download the client agent, it works perfectly fine with whatever you plug into it. The scalability on the end device is very nice because whatever you plug in, you can directly see what the user plugs on their device or if they change, for example, a screen or something.

I think it is very easy to find specific information on how to resolve issues, especially now with Copilot and AI in general.

As long as I remember, we never had an issue with contacting them. It needs some trial and error to make something work, but it is in a manner that is acceptable.

This is my first position in the IT industry. I have only been working with GLPI by Teclib. That is why I think I have developed some knowledge about this specific platform.

When I first entered this position, one of my main projects that I was working on at the time was actually deploying GLPI by Teclib because we had a project running at the same time where we changed all of the PCs and the laptops of the company. We had to keep track of the new laptops being given to the users. It was actually pretty easy. Each time we put an image on a new PC, we used an agent called FusionInventory. It is an agent that you download on the specific PC that you want to create. It actually runs on a schedule that we set to run after three hours each time. It is a service that runs every three hours and receives all of the data needed. For example, the components of the laptop, the usage of the disks, what programs are downloaded, and what version of programs are downloaded. We could get this specific information all gathered up in the site. It was pretty easy. We just had to download one more program. I am not sure if the setup of this program was hard to build, but when we had to implement it on a system, it was pretty easy. We had to just set the specific ports needed and how to run it. Then we just had to run it one time and then it started the service after three hours.

I have not seen any other solutions, so there might be better solutions out there. Considering also the economical factor as well, it might be a bit concerning.

When you mean maintenance, it is not that we have to take care of the site. Maybe sometimes the server is down, but that is not a GLPI by Teclib issue. The most problematic thing I would say is that everybody has to keep track of it so it is up to date. Again, this is not so much a GLPI by Teclib issue, but everyone has to use it as a single point. You cannot keep many sources of information. All of the IT officers have to use this specific platform. We had some issues, for example with the cartridges. We used some cartridge or some ink and somebody forgot to take it out or put it as used in the platform. The information in there was not quite correct. When we had to order, we did not order for the specific one because we had it as new and not as used. We had some shortages for some period, with some latencies. I would rate my overall experience with GLPI by Teclib as an eight out of ten.