GLPI Network Basic

My main use case for GLPI by Teclib is as a ticketing system, IT assets management, license management, device management, and assets.

A quick specific example of how I use GLPI by Teclib in my daily work is checking the historical upgrades or issues about the laptop, so assets can be looked into the historical issues to determine if the laptop is good or not.

I have something else to add about my main use case with GLPI by Teclib, specifically regarding the ticketing system. It makes it easier for me to handle the users based on the level of severity, from one until five.

GLPI by Teclib has positively impacted my organization by making the working process in my company easier.

It has made my company's processes easier, specifically about the ticketing system, which is now much smoother.

The best feature GLPI by Teclib offers that stands out to me is the assets management by the agent, which can be installed easily to take the data from the clients and add it to the server.

GLPI by Teclib can be improved, particularly about the notification. For instance, if the user makes a ticket from the IT team, it would be great to have a pop-up email. Right now, I just configure the notification, but sometimes it works and sometimes it doesn't, as the email always bounces.

I have been using GLPI by Teclib for around one year.

GLPI by Teclib is currently stable.

GLPI by Teclib's scalability is good. It can handle growth or increased usage easily, as it currently manages requests for about 1,000 users without issues.

I am not sure about customer support as I have never used the customer support team, but I typically troubleshoot and find solutions myself.

GLPI by Teclib is my software as a service, and I have not previously used a different solution.

GLPI by Teclib is deployed in my organization as an on-premise solution, but it can be accessed publicly using a web server.

My experience with pricing, setup costs, and licensing tells me the costs are in line with my company always using self-hosted apps, although I am not sure of the exact amounts.

Before choosing GLPI by Teclib, I evaluated other options such as Ninja, but I found Ninja's pricing to be too expensive.

I would rate GLPI by Teclib a seven out of ten, but it could be perfect like software such as Ninja.

I chose seven out of ten because I think it has good features, but GLPI by Teclib can be improved to be perfect.

Regarding GLPI by Teclib's AI capabilities, I think its governance and security are good because GLPI is supported by OIDC, such as SSO  for authentication.

The output of GLPI by Teclib is good for me. I am not sure about its accuracy, but it makes it easier for me to manage tasks related to various assets or similar needs.

My advice for others looking into using GLPI by Teclib would be to consider it if they need a ticketing system or asset management and have budget constraints.

I have rated GLPI by Teclib a seven on a scale of one to ten.

I use GLPI by Teclib quite a lot in my work currently. I work as an officer in a shipping company here in Greece. We use this web application daily to track our assets and other items that we have for our company.

One thing I would mention about GLPI by Teclib as a positive is that it is very easy to use. We brought two trainees this summer and they are already familiar with how the platform works. That is a huge positive because it is very easy for just a normal user to get used to it and actually know how to operate it.

Another beneficial thing is that we have also included the phones in GLPI by Teclib, and the docking stations, and the peripherals. Whenever we have to order something or whenever we have to make a new purchase for new laptops, we always go to GLPI by Teclib and we see what device they currently use, if it is out of date, if it is obsolete, or if it is actually old. The thing is that you do not actually have to go there or connect remotely on the laptop and see the details for the specific system. You just see it with two clicks, which is very handy.

To be honest with you, I am quite satisfied with GLPI by Teclib in general. However, we are trying to implement a solution about our tickets. We want them to be assigned to a technician directly from the emailing system to GLPI by Teclib because we use GLPI by Teclib as a ticketing system. We do not have any other solution in Jira  or anything similar. We use only GLPI by Teclib. Currently, we are creating the tickets as well. None of the users create the tickets by themselves. We do it for the users and we also assign the tickets to the technician that is available to resolve the specific issue.

I would propose this more as a recommendation. We have not really quite figured out how to actually manage our consumables. When I mean consumables, I mean the cartridges or the inks for the printers or even the other items that the printers need, such as the fuser kits or the transfer belts. For example, each specific cartridge has a percentage. We would love to have a notification whenever the ink drops low, so we know when to actually order the new inks and maintain continuity.

I have been using GLPI by Teclib for three years, roughly.

Most of the times we have issues with it, they are not about GLPI by Teclib itself. They are about a network issue or some systems being down. It is not the actual platform. Especially in this type of issue that may arise, it is not really easy to say if it is a GLPI by Teclib issue or something else.

I think this is one of the most important factors of using GLPI by Teclib. It is very easy. Once you download the client agent, it works perfectly fine with whatever you plug into it. The scalability on the end device is very nice because whatever you plug in, you can directly see what the user plugs on their device or if they change, for example, a screen or something.

I think it is very easy to find specific information on how to resolve issues, especially now with Copilot and AI in general.

As long as I remember, we never had an issue with contacting them. It needs some trial and error to make something work, but it is in a manner that is acceptable.

This is my first position in the IT industry. I have only been working with GLPI by Teclib. That is why I think I have developed some knowledge about this specific platform.

When I first entered this position, one of my main projects that I was working on at the time was actually deploying GLPI by Teclib because we had a project running at the same time where we changed all of the PCs and the laptops of the company. We had to keep track of the new laptops being given to the users. It was actually pretty easy. Each time we put an image on a new PC, we used an agent called FusionInventory. It is an agent that you download on the specific PC that you want to create. It actually runs on a schedule that we set to run after three hours each time. It is a service that runs every three hours and receives all of the data needed. For example, the components of the laptop, the usage of the disks, what programs are downloaded, and what version of programs are downloaded. We could get this specific information all gathered up in the site. It was pretty easy. We just had to download one more program. I am not sure if the setup of this program was hard to build, but when we had to implement it on a system, it was pretty easy. We had to just set the specific ports needed and how to run it. Then we just had to run it one time and then it started the service after three hours.

I have not seen any other solutions, so there might be better solutions out there. Considering also the economical factor as well, it might be a bit concerning.

When you mean maintenance, it is not that we have to take care of the site. Maybe sometimes the server is down, but that is not a GLPI by Teclib issue. The most problematic thing I would say is that everybody has to keep track of it so it is up to date. Again, this is not so much a GLPI by Teclib issue, but everyone has to use it as a single point. You cannot keep many sources of information. All of the IT officers have to use this specific platform. We had some issues, for example with the cartridges. We used some cartridge or some ink and somebody forgot to take it out or put it as used in the platform. The information in there was not quite correct. When we had to order, we did not order for the specific one because we had it as new and not as used. We had some shortages for some period, with some latencies. I would rate my overall experience with GLPI by Teclib as an eight out of ten.

I primarily use GLPI by Teclib to record the ICT assets that we have in the institution, providing reports on the printers, computers, and the licenses and software that we are using at Levy Mwanawasa Medical University.

A quick example of how I use GLPI by Teclib for asset management is that it has made it much easier for me to track how many people are using computers with Windows 10 . I can standardize our information and have a track record on what we are supposed to do. For example, if we have ten of those, I can give a report to our bosses, and then those computers can be changed or we can do an upgrade of the software, such as the operating systems.

The best feature that GLPI by Teclib offers, in my experience, is the dashboard, where I can see everything: my network devices, racks, the number of phones that we have, the printers, and the licenses. I can also check the cartridges, the statistics, and recurring tickets, which I haven't yet explored, and it has a feature for suppliers, contacts, and contracts that I can also look at.

The most helpful feature of GLPI by Teclib for my daily work is the dashboard, as it gives me the whole picture and the whole view of everything that we have at the institution.

GLPI by Teclib has positively impacted our organization because it has saved time. It has moved us from manually entering credentials for asset management. With an Excel sheet, if at a certain point I hadn't saved it while importing those assets, I would find that the assets I had put could get lost. With GLPI by Teclib, it is easier to do that; once I save it, I find it in my system. Currently, I am also performing a backup of GLPI by Teclib system, so it is much easier.

The time saved with GLPI by Teclib is quite significant. It takes even less than five minutes for asset management now compared to before, so I think that is much more of an improvement to what we had before.

At the moment, I haven't really explored GLPI by Teclib that much, but I think there is also a ticketing system inside GLPI by Teclib that we are yet to explore, and we are still working on that as well.

At the moment, I can see databases in GLPI by Teclib, so I really do not know what this is all about or if it is just the databases of the actual GLPI by Teclib that was set up. There are also other features such as budgets and certificates that I feel we haven't yet explored, and I think more exploration of GLPI by Teclib will be helpful.

As I said, I haven't really explored GLPI by Teclib to the maximum, so I think as I continue to explore it, I will find other features that can be added, but for now, it is working according to how we want it to work.

I have been using GLPI by Teclib for close to a year now. I started using it last year for our asset management.

GLPI by Teclib is stable. It has been reliable with no crashes and downtime, and I haven't experienced any downtime or crashes.

GLPI by Teclib's scalability is good. It will be able to handle much more assets and also users as I am continuously adding our assets and different software on it.

I haven't yet reached out to Teclib about any issue with GLPI by Teclib, so at the moment, I am just using it, and it is okay for now.

I previously only used Excel before GLPI by Teclib, and with Excel, the data is not consistent after some time, especially if someone else has to change it.

Before choosing GLPI by Teclib, I looked at OS ticket. There were other options, but I cannot recall them at the moment.

I advise others looking into using GLPI by Teclib to give it a try. It is working fine here at Levy Mwanawasa Medical University, and it can obviously work properly in a different company. I do not have any additional thoughts about GLPI by Teclib before we wrap up. I would rate this product an 8 out of 10.

My main use case for GLPI by Teclib is managing IT service requests and tracking hardware inventory. Day to day, I use it to process support tickets, manage users, and keep track of our company's computers, printers, and network devices.

When a new employee joins, I use GLPI by Teclib to assign a computer to them. I search for an available laptop in the inventory, link it to their user profile, and register the serial number and software license.

GLPI by Teclib simply helps us keep everything organized and well documented in our daily work.

The two best features GLPI by Teclib offers are the inventory management and the help desk ticketing system. Having equipment history linked to user support tickets has made resolving issues much faster and easier.

The inventory feature saves me time because I don't have to ask users for their equipment details as the specs are already in the system. With the ticketing system, having a full history of past uses allows us to solve repeat problems much faster without starting from scratch.

The knowledge base feature is really useful for documenting solutions to common issues so team members don't have to troubleshoot the same problem twice.

GLPI by Teclib has positively impacted my organization by bringing structure and clarity to our daily work. Before GLPI by Teclib, support requests were chaotic, but now everything is centralized. It has improved our response time, reduced user downtime, and helped us keep total control of our IT assets. The ticket resolution time is much faster now because we can easily track and prioritize incidents. We haven't lost any hardware since we started using GLPI by Teclib because everything is registered and assigned to a specific user.

The user interface of GLPI by Teclib could be more modern and intuitive. Additionally, the initial configuration and setting up advanced roles can have a steep learning curve for new users. Better native integration with tools like Microsoft Teams  or Slack would be great so users could open tickets directly from there. The mobile app could be improved for technicians working in the field.

I have been using GLPI by Teclib for years. My organization has been using it for about ten years.

In my experience, GLPI by Teclib is very stable and reliable. We rarely experience system crashes or downtime, and it handles our daily work without any major issues.

GLPI by Teclib's scalability is excellent. We haven't had any issues adding new users, assets, or locations over time. As long as the underlying server infrastructure is properly set, GLPI by Teclib runs smoothly.

The customer support for GLPI by Teclib through Chilena is excellent. Having a dedicated local partner makes a huge difference because we get fast response times in our language, personalized resolution of incidents, and direct access to live official support whenever there's a complex software issue.

I would rate the customer support a nine out of ten. They are very responsive and effective whenever we have an incident.

GLPI by Teclib is managed by a partner called Chilena and deployed in a private cloud environment for us.

It's hosted directly in Chilena's own private data center infrastructure, so they manage the underlying environment for us.

We've definitely seen a solid return on investment, mainly in time saved and loss prevention. By keeping every computer and device properly registered, we stopped losing hardware, which has saved us thousands of euros in replacement. Automatic ticket routing has saved our IT technicians several hours a week, which they now use for strategic tasks instead of manual tracking.

The value for money with GLPI by Teclib is very good. Since it is open source, there are no heavy software licensing fees like with other platforms. Most of our costs come from the hosting and support services provided by our partner Chilena. The setup cost was reasonable and it's much more cost-effective than proprietary alternatives.

My main advice for others looking into using GLPI by Teclib is to work with an experienced local partner like Chilena to set it up properly from day one. Also, invest time at the beginning to clearly structure your asset characteristics and ticket workflows. If you lay a good foundation, GLPI by Teclib becomes an incredibly powerful and low-maintenance tool for your team. I would rate this review eight out of ten.

GLPI by Teclib serves as my primary CMDB  and database for our company's inventory of devices. A specific example would be the inventory of laptops, resources, and servers that we have in the company.

We also use it for diagramming the data centers, the racks we have, the location of the devices in the racks, the units they occupy, and the specific data for each server. We use the platform for inventorying IP ranges for the different environments, which allows us to link the IPs to the devices or to the inventory of the virtual machines we have loaded in the CMDB . This gives us exact knowledge of the free IPs that we have in the company.

Another valuable addition is the plugin for the Active Directory connector, which allows us to import the company's users and assign company users to devices such as printers, headsets, keyboards, monitors, and mice. This ensures we know precisely which devices a user has at their location that belong to the company.

The best features offered by GLPI by Teclib include everything related to the inventory part, which is what we use. We do not use the ticket, change, and other types of functions. The versatility it has to load data into the inventory of devices is noteworthy, where if you want, you do not load any data and it still lets you add a resource to the CMDB, or you can load everything in super detail. Even with additional plugins, it lets you add custom fields and personalized fields to add data that one truly considers fundamental.

The metrics are basically having exact knowledge of the inventory the company has. It also speeds up the time in terms of knowing what is assigned to a user. Previously we used to manage it with an Excel spreadsheet, but the spreadsheet could suffer a malfunction, some modification by a third party, or other issues. There was no version tracking, and that caused problems. With GLPI by Teclib, we were able to have knowledge of the changes that a device or an inventory item undergoes and to have this tracking. This ease allows you to work in a much more organized and simpler way without having to redo work.

I found a plugin developed by a third party that allowed me to make the connection to the CMDB and, through some filters, avoid creating external inventories in order to work with Ansible . Instead, Ansible  directly consumed the connection data that I had in the CMDB, which greatly simplifies the task and allows you to avoid dealing with duplicates everywhere while centralizing everything in a single tool.

At this time I do not have anything in mind internally where I would say this tool should have something to be better, since I do not use it in depth like maybe other companies that might get more out of it. I think I could get more out of it, but for now nothing comes to mind as an extra improvement. What it has so far really works very well and functions very well.

One of the more critical evaluations I have regarding tools is that they allow user validation for login against Active Directory or some public cloud SSO , and this tool already has that. I am not even using one of the latest versions; I am using an older version, so the latest versions surely come much more compatible. This allows and simplifies administration a lot on a day-to-day basis.

I have been working in my current field for 5 years.

I have never had any problems with GLPI by Teclib in my environment.

It is a very small organization, so scalability is not a concern.

I have not needed technical support for GLPI by Teclib.

Before GLPI by Teclib, we used an Excel spreadsheet with which we managed the inventory, and it was always generating problems. That is why we migrated to a solution that we really knew and knew that it worked.

Integrating GLPI by Teclib with Ansible caused me a bit of trouble, but mostly because of the plugin I am using, which is basically the only one I found. The integration with Active Directory was very simple, and I had no problems at all. The integrations are quite practical and simple to carry out.

The implementation was done entirely by us by following and reading GLPI by Teclib documentation. It is a tool that I already knew from many years ago, which for me was always very good. The implementation so far has been free of cost.

I have not seen a return on investment since I started using GLPI by Teclib. The only metric was just to have better order; no other metrics were measured.

We are using a free version of GLPI by Teclib and the implementation was done entirely by us.

I do not have the names in my head right now, and we considered several alternatives and solutions. I always try to look for open source or free solutions of this type that are really very well developed, but none of them ended up convincing us or getting close to what GLPI by Teclib offered. I always knew it from before and GLPI by Teclib always provided that simplicity that other tools end up turning into many complications.

My advice for other people who are considering implementing GLPI by Teclib is to install it, implement it, try it, and use it, as it is excellent.

For whoever ends up reading this, GLPI by Teclib is a free, open source tool that really works very well and runs very well. I had already known it from a long time ago, and whoever does not use it is missing out on a great tool. I give this review a rating of 9 out of 10.