Sold by: Uniphore
U-Analyze efficiently analyzes 100% of all customer interactions across voice, chat and email for a deeper understanding of customer needs, preferences and behaviors.
Overview
Enhance contact center performance, boost agent effectiveness, and ensure service quality with AI-powered conversational analytics and actionable insights. Gain deep, actionable insights from customer interactions AI-powered conversational analytics solutions. Improve decision-making today.
Highlights
- 100% of interactions analyzed across voice, chat and email
- Multilingual language identification
- Customized business-driven reports
Details
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
U-Analyze Max | Per Named Agent | $186,000.00 |
Vendor refund policy
Please refer to contract
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Uniphore
By TASKE Technology
By Zendesk
Sentiment is AI generated from actual customer reviews on AWS and G2
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Interaction Analysis Coverage
Comprehensive analysis of customer interactions across multiple communication channels including voice, chat, and email
Language Processing
Multilingual language identification and processing capabilities
Conversational Analytics
AI-powered analytics engine for extracting insights from customer communication interactions
Reporting Capability
Generation of customized business-driven analytical reports
Performance Enhancement
Advanced AI technology for analyzing and improving contact center interaction quality
Real-Time Monitoring
Provides second-by-second tracking of contact center metrics across multiple channels with comprehensive performance visualization
Contact Flow Analysis
Enables detailed tracing of customer interaction paths through contact center, identifying routing patterns and potential service bottlenecks
Lex Bot Performance Evaluation
Analyzes Lex bot interactions by examining word usage, intent matching accuracy, and slot filling success rates
Omnichannel Interaction Tracking
Supports comprehensive monitoring and reporting across different communication channels with detailed performance metrics
Advanced Contact Search
Offers powerful visual search capabilities for contact records with cradle-to-grave representation of customer interactions
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Standard contract
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