Sold by: TASKE Technology
Deployed on AWS
Get intelligent data for more effective contact centers. View contact center activity up to the second, and generate real-time and historical reports. Oversee your customer's experience from start to finish with TASKE Contact. TASKE puts you in full control of your Amazon Connect contact center.
Overview
Your contact center is critical to your business. Customers' impressions of your business are often based solely on their interaction with your agents. TASKE Contact integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now you have the tools needed to operate more efficiently and provide better customer service experiences.
Our analytics solution includes:
REAL-TIME Understand what is happening right now in your contact center, in every channel, second-by-second. Monitor contact center metrics to see what is happening and what has happened so far today to achieve and exceed your customer service goals.
REPORTS Contact center metrics are available by day, week, month, and year to see what has happened in the past so you can provide better service in the future. You can access "what happened when" information, and instantly view, print, and send vital activity and performance data to identify concerns before they become problems.
VISUALIZER A powerful contact search tool with an unmatched visual cradle-to-grave representation of every contact in your contact center. Perform complex contact record searches to find those troublesome customer service contacts so you can improve future performance.
LEX ANALYSIS Evaluate how effectively your Lex bots respond to your customers' needs. View what words are most used, what expressions are used that do not match configured intents, and how successful your customers fill Lex bot slots.
CONTACT FLOW See the journey your customers take through your contact center from start to finish. Evaluate if your customers are taking the expected route to service, and diagnose where routing problems may be arising.
Optionally add our managed services to receive Amazon Connect implementation assistance.
TASKE Technology is singularly focused on contact centers and has been for 35 years. We can help you implement the latest omni-channel features and take full advantage of the right generative AI capabilities.
TASKE will improve your contact center services, streamline your operations, and deliver the absolute best customer experience.
Highlights
- Real-time Omnichannel Monitoring - See what's happening in real-time. Call volumes, wait times, agent activity and more. All via your customizable dashboard.
- Historical Analytics & Reporting - Instantly access and share reports on customer interactions, agent and contact center performance for past days, weeks, months, or years.
- Contact Flow Visualizer - Review customer interactions, including hold and transfer times. Read transcripts and filter contacts based on sentiment.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Annual agreed contract | Commit to one or more years | $0.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Price per minute, up to 500,000 minutes used each month | Price per minute, up to 500,000 minutes used each month | $0.006 |
Price per minute, after 500,000 minutes used each month | Price per minute, after 500,000 minutes used each month | $0.004 |
AWS_Implement | System implementation fee, agreed upon in private offer | $0.01 |
Connect_Services | Services provided for your Amazon Connect instance | $1.00 |
Vendor refund policy
Payment obligations are non-cancellable and fees paid are non-refundable.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Implementation fee includes system configuration and basic training on the benefits of your TASKE Contact service. Included in your subscription is ongoing technical support and upgrades to ensure you get the most out of TASKE Contact. https://support.taske.com , 1-877-778-2753
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By TASKE Technology
By SuccessKPI, Inc
Top
50
In Managed Services
Top
10
In Quality Assurance, Speech to Text
Top
50
In Contact Center
AI generated from product descriptions
Real-Time Monitoring
Provides second-by-second tracking of contact center metrics across multiple channels with comprehensive performance visualization
Contact Flow Analysis
Enables detailed tracing of customer interaction paths through contact center, identifying routing patterns and potential service bottlenecks
Lex Bot Performance Evaluation
Analyzes Lex bot interactions by examining word usage, intent matching accuracy, and slot filling success rates
Omnichannel Interaction Tracking
Supports comprehensive monitoring and reporting across different communication channels with detailed performance metrics
Advanced Contact Search
Offers powerful visual search capabilities for contact records with cradle-to-grave representation of customer interactions
Analytics Platform
Pure SaaS analytics platform with real-time and historical reporting capabilities for contact centers
AI-Powered Data Processing
Artificial intelligence-driven platform that converts call recordings to text and extracts sentiments, brands, events, and topics
Multi-Platform Integration
Native AWS cloud application with out-of-the-box integration for multiple contact center platforms and data sources
Advanced Speech Analytics
Comprehensive speech and text analytics with capability to blend metadata from IVR, ACD, and CRM systems
Security Compliance
Enterprise-grade security compliance including PCI, SOC II, ISO27001, GDPR, and FedRAMP standards
Contact Center Integration
Seamless integration with Amazon Connect for voice, chat, SMS, and social media contact handling
Performance Analytics
Data-powered dashboards with real-time visualizations for agent performance, interaction quality, and customer sentiment metrics
Customer Interaction Management
Advanced customer interaction history tracking, customer journey visualization, and multi-channel interaction controls
Authentication and Security
Corporate directory integration with single sign-on capabilities and PCI compliance support
Platform Extensibility
Open APIs for custom reporting, business intelligence, and multi-CRM platform integration
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Nikki
The Must-Have Tool for Every Contact Center
Reviewed on Dec 02, 2024
Review from a verified AWS customer
As a user of TASKE Contact for Amazon Connect, I’ve been impressed with how easy it is to pull detailed reports and track performance across our contact center. The real-time analytics let me monitor call volumes, agent activity, and customer interactions all in one place, helping us make data-driven decisions. Customizable views allow me to focus on the metrics that matter most to our team, and the integration with Amazon Connect makes the whole process seamless. Overall, TASKE has made tracking and improving our contact center performance much simpler and more effective.