Zendesk Suite

On a day-to-day basis, I use Zendesk to track, manage, and work on my cases. I also use it to upload information securely, and this is not only limited to documents but also to images and reports.

For a specific example of how I use Zendesk in my daily workflow, I work with candidates such as nurses, helping them land jobs with multiple medical facilities. I use Zendesk to collect their information securely, including their licenses and vaccination records. They upload it to Zendesk, and I download it to verify using my personal computer. Once verified, I compile the information and upload it directly to their cases in Zendesk so that when the hiring process is completed with the facility, it will be done through Zendesk.

One of the best features Zendesk offers is its pricing compared to other software. I think Zendesk is one of the more accessible options price-wise, and it caters well to smaller enterprises because I have noticed that even previous companies that I worked at in the past, even if they were not that large, were able to afford Zendesk since it is much more affordable.

Aside from the pricing, ticket management is also a valuable feature in Zendesk because it is very centralized. Even the previous interactions with a certain person will load all of the previous cases, so everything is in one place. I do not have to jump around with other CRM tools; Zendesk has it all.

Zendesk has positively impacted my organization primarily through security. I do not have to worry about data breaches or leaks because all information is handled and processed through Zendesk, ensuring that only people within the organization can access it. I need to be at my workstation to access Zendesk, making it hard to set up outside of the network. It has to be a trusted device within a set period of time to access those files, which is really good.

Since I have been using Zendesk, there has been a significant reduction in security incidents. Since I made the switch from years ago, there has not been any serious risk, such as phishing emails. Zendesk's encryption is really effective because it prevents unauthorized access to those files.

Regarding my main use case for Zendesk, it is really easy to use, but one of the cons I have with it is that it takes some time to load information. Most of the time, if a particular candidate has too many documents, it really takes some time to load. I wish that Zendesk could have more optimization, such as loading in the background, to make the entire loading process faster and more streamlined.

To improve Zendesk, it needs more optimization, such as loading resources in the background. If I load big profiles with a lot of documents, it should not stutter that much. Right now, when I work on those profiles with a lot of historical information, it is going to take time, around five minutes at most, to load everything.

I cannot say for sure if I have seen a return on investment with Zendesk because I am on the user side of things. However, one observable outcome is that collaboration within the team has been boosted since I use Zendesk.

My experience with pricing, setup cost, and licensing for Zendesk shows that pricing is really affordable compared to other customer management software. The setup is pretty simple as well, but if I dive into details with automation and all, it would take some training. I think it can be addressed within a week if I take the training rigorously.

My advice to others looking into using Zendesk is to give it a chance. Security is one of its best features, and the pricing is really good compared to its competitors, so I recommend going for it.

Since I have been using Zendesk, there has been a significant reduction in security incidents. Since I made the switch from years ago, there has not been any serious risk, such as phishing emails. Zendesk's encryption is really effective because it prevents unauthorized access to those files.

Zendesk has positively impacted my organization primarily through security. I do not have to worry about data breaches or leaks because all information is handled and processed through Zendesk, ensuring that only people within the organization can access it. I need to be at my workstation to access Zendesk, making it hard to set up outside of the network. It has to be a trusted device within a set period of time to access those files, which is really good.

I would rate my overall experience with Zendesk a 9 out of 10.