Sold by: Coveo
Deployed on AWS
Vendor Insights
The Coveo AI-Relevance™ Platform delivers intelligent search, recommendations, and generative experiences across commerce, service, websites, and workplaces. Built to fit your tech stack, Coveo unifies enterprise content and uses advanced AI to understand user intent, delivering personalization, reducing costs, and building scalable generative and agentic applications. Easily integrated with AWS, it accelerates both AI agent and agentic workflow development.
Overview
The Coveo AI-Relevance™ Platform delivers intelligent search, recommendations, and generative experiences across commerce, service, websites, and workplaces. From product discovery to customer support, Coveo brings relevance to every digital interaction by unifying enterprise content into a single, AI-enriched index that understands user intent and context in real time.
With Coveo, there's no need for complex data migrations. Organizations can keep content where it is, while delivering personalized, scalable, and agentic experiences that adapt to behavior, preferences, and business goals. Customers, agents, and employees are empowered with accurate, trustworthy answers, while automated content and product discovery drives satisfaction, reduces costs, and increases revenue.
Built to fit your tech stack, Coveo offers flexible deployment options from no-code tools like the Hosted Search Page Builder to custom UIs with full API and SDK access. Native integrations with Salesforce, ServiceNow, SAP, and other enterprise platforms make implementation fast and seamless.
Coveo also delivers powerful analytics to help you uncover content gaps, measure impact, and continuously optimize every experience, at scale.
Our strategic partnership with AWS further amplifies Coveo's enterprise capabilities. By combining AWS's foundational LLMs with the advanced retrieval, scalability, security, and reliability of Coveo's AI-Relevance Platform, organizations deliver faster, more accurate results and recommendations to their customers. Seamless integration with AWS environments ensures cost-efficient, high-performing AI-search across every touchpoint.
Together, Coveo and AWS empower businesses to innovate faster, enhance performance, and deliver the personalized experiences today's customers and employees expect.
Highlights
- Enterprise-Grade Security by Design: The Coveo Relevance™ Platform is built with security at the forefront: ISO 27001 certified, HIPAA compliant, and aligned with NIST and ISM3 best practices. Enforce document-level access and permission controls to scale AI with confidence and compliance.
- Flexible Integration, Composable by Nature: Coveo fits your architecture. Deploy out-of-the-box with no code, or design fully custom UIs with robust APIs and SDKs. Easily integrate with platforms like Salesforce, ServiceNow, and SAP. No data migrations required.
- Real-Time Analytics That Fuel Optimization: Every click, query, and conversion feeds Coveo's analytics engine, powering relevance tuning, identifying content gaps, and uncovering optimization opportunities in a centralized Knowledge Hub. Drive measurable gains in CSAT, case deflection, and conversion.
Details
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Features and programs
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Security credentials achieved
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ISO27001
SOC2
HIPAA
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Enterprise | 100K Query per month (QPM)/Contact Coveo for details | $0.01 |
Pro | 100K Query per month (QPM)/Contact Coveo for details | $0.01 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Ticket based https://connect.coveo.com/s/ 1.866.266.1583
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Search
Advanced AI engine that understands user intent and context in real-time across enterprise content
Content Unification
Single, AI-enriched index that aggregates and connects content from multiple enterprise platforms without complex data migrations
Flexible Deployment
Supports deployment options ranging from no-code tools to custom UIs with full API and SDK access
Enterprise Security
ISO 27001 certified platform with document-level access controls, HIPAA compliance, and alignment with NIST security standards
Advanced Analytics
Real-time analytics engine that tracks user interactions to power relevance tuning and identify content optimization opportunities
Natural Language Processing
Advanced AI algorithms capable of understanding complex search queries using free-form natural language
Parallel Search Processing
Unique search engine processing vector and keyword results simultaneously in a single API index
Real-time Learning
Continuous AI algorithm adaptation using historical data and real-time events as crucial processing signals
Automated Relevance Optimization
Intelligent search capabilities that automatically improve result accuracy and eliminate no-result search pages
Multi-dimensional Search Capability
API-based search platform handling specific keywords and complex natural language queries with high precision
Generative AI Workflow Optimization
Utilizes generative AI to recommend and optimize customer support workflows with performance tracking and resolution time improvement
Multi-Channel Automation
Automates customer support answers across multiple communication channels using generative AI technology
Case Enrichment and Routing
Instantly enriches support cases with sentiment and intent analysis, enabling intelligent prioritization and routing based on urgency
Large Language Model Integration
Leverages Large Language Models (LLMs) trained on specific organizational data to enhance agent knowledge and response generation
AI-Powered Agent Assistance
Provides AI-driven support for agents through relevant knowledge suggestions and intelligent response recommendations
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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No security profile
Standard contract
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Customer reviews
0 ratings
0 AWS reviews
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119 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Technologie de l'information et services
Coveo est notre fondation pour une expérience client unifiée.
Reviewed on Apr 07, 2025
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
Coveo nous permet de créer un index unifié de toutes nos connaissances sur les produits. En utilisant les modèles de permission intégrés de Coveo et les personnalisations, nous pouvons ensuite diffuser ce contenu de plusieurs manières. Il est simple de filtrer dynamiquement les résultats de recherche et de promouvoir le contenu en fonction du contexte utilisateur. La configuration de différentes expériences de recherche est simplifiée et flexible. Coveo dispose également d'un ensemble robuste de connecteurs qui nous ont permis de nous connecter à de nombreuses ressources différentes. Coveo dispose également d'une excellente documentation.
Que n’aimez-vous pas à propos de the product?
Parfois, de nouvelles fonctionnalités ont été lancées puis non mises à jour ou prises en charge après un certain temps. L'intégration Slack en est un exemple. Certains des engagements de services professionnels que nous avons eus ont consommé des heures plus rapidement que prévu.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Coveo nous permet d'offrir à nos clients, partenaires et employés un point d'entrée unique à l'ensemble de nos connaissances sur les produits. Il nous permet de fournir une expérience cohérente à travers les canaux et les interactions en offrant la même expérience de recherche et d'IA aux utilisateurs finaux, peu importe où ils accèdent à nos ressources.
Alexis E.
Likely Coveo
Reviewed on Dec 27, 2024
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
Good Software for marketing and Advertising
Que n’aimez-vous pas à propos de the product?
Nota easy to find across Internet search
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Promoción productos and easy marketing
Felix S.
responsable marketing
Reviewed on Dec 26, 2024
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
outil d'IA de marketing qui le rend plus facile et plus efficace
Que n’aimez-vous pas à propos de the product?
l'expérience utilisateur était un peu faible, ce qui peut facilement être amélioré
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
obtenir des tâches effectuées plus rapidement et plus efficacement
Komal V.
Good experience using the AI software and it's features
Reviewed on Dec 26, 2024
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
Coveo provides AI generative responses very easily. It is user friendly and I use it pretty frequently. It provides personalized responses and helps in drafting many of the letter drafts
Que n’aimez-vous pas à propos de the product?
Requires adequate information to provide the apt response
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Helps me in drafting letters and responses to provide RCAs
Pat F.
Coveo est un excellent partenaire avec des solutions innovantes et un excellent support.
Reviewed on Jul 09, 2024
Review provided by G2
Qu'aimez-vous le plus à propos de the product?
Le support de Coveo est ce que j'apprécie le plus, qu'il s'agisse d'une question simple ou d'un bug complexe, ils sont toujours là pour aider.
Que n’aimez-vous pas à propos de the product?
Parfois, je ressens que l'organisation PS est plus concentrée sur la facturation des heures que sur le succès du client.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Combiner nos différentes sources en une seule expérience de recherche et maintenant fournir une expérience de recherche d'IA générative sûre et conservatrice.