Coveo AI-Search Platform
CoveoReviews from AWS customer
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Transformed our customer and agent serach experience
What do you like best about the product?
What I like best:
1. True intelligent search & personalization
2. Unifying disparate data silos
3. Powerful out-of-the-box connectors and tools
1. True intelligent search & personalization
2. Unifying disparate data silos
3. Powerful out-of-the-box connectors and tools
What do you dislike about the product?
What I dislike:
1. High implementation complexity and resource intensity
2. Sleep learning curve for administration
1. High implementation complexity and resource intensity
2. Sleep learning curve for administration
What problems is the product solving and how is that benefiting you?
Coveo is fundamentally solving the critical business problem of information silos and unintelligent discovery.
1. Poor e-commerce product discovery and low conversionrates
1. Poor e-commerce product discovery and low conversionrates
Smart and reliable search experience with Coveo
What do you like best about the product?
As a QA Engineer at intalk.io, I find Coveo very reliable for delivering accurate and relevant search results. The platform's AI-driven recommendations help improve customer experience, and the integration to find information quickly, which aligns well with our product's goal of improving customer engagement.
What do you dislike about the product?
Sometimes, the setup and configuration can feel a bit complex for first-time users. The learning curve for customization is slightly steep, and documentation could be more details in certain areas. others than that, overall stability and performance are great.
What problems is the product solving and how is that benefiting you?
Before Coveo, finding relevant information across platforms was time-consuming. With Coveo, our team and customers can acceess accurate data instantly, which saves time and improves productivity. It also enhances the customer experience within our product intalk.io by making self-service more efficient.
AI Supported Apps, Delivering Excellent Content Management, but Very Technical
What do you like best about the product?
Coveo is a brilliant and AI supported platform, helping users on content management and production efficiency
The integration with AI helps us in tailoring different suggestions and searches and behaviors
We obtain clear feedback and insights on how to interact with content
The integration with AI helps us in tailoring different suggestions and searches and behaviors
We obtain clear feedback and insights on how to interact with content
What do you dislike about the product?
Coveo demands technical skills, with high subscription rates
The app requires quality recommendations and expertise
The app requires quality recommendations and expertise
What problems is the product solving and how is that benefiting you?
We use Coveo for delivering quality and reliable product recommendation and content support for digital marketing
We amplify our conversions rate and engagement with customers using the tool
The platform has quality centralized system that collects users behaviors snd this enables decision making
We get personalized search through AI connection
We amplify our conversions rate and engagement with customers using the tool
The platform has quality centralized system that collects users behaviors snd this enables decision making
We get personalized search through AI connection
I'm using this since 2019 for knowledge Article search
What do you like best about the product?
Search abilities in Salesforce experience sites
What do you dislike about the product?
Need to improve the support response & documention
What problems is the product solving and how is that benefiting you?
Good experience to customer when search for issues/problem they are facing
We had a great experience working with Coveo team for our case assist functionality
What do you like best about the product?
The team is very supportive and they guided us throughout the process. The product has been easy to integrate with Salesforce and perfectly blend with our existing functionality
What do you dislike about the product?
To be honest there is nothing I disliked about Coveo and it's products
What problems is the product solving and how is that benefiting you?
It helps us to automatically answers the questions and concerns of our customer on our support portal
Coveo pricing model is not practical - Budget nightmares
What do you like best about the product?
The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmented data sources
What do you dislike about the product?
Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vague or outdated, and the admin interface isn’t as intuitive as it should be for a product at this level. Also, indexing delays and lack of true semantic search can frustrate users expecting modern, Google-like behavior.
Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations
Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations
What problems is the product solving and how is that benefiting you?
Coveo helps solve the challenge of information fragmentation across multiple systems—CRM, CMS, knowledge bases, and third-party apps.
Excellent for website user behavior
What do you like best about the product?
I really like all the data available for analytics
What do you dislike about the product?
It is a little tricky to understand the faucets and custom parameters
What problems is the product solving and how is that benefiting you?
Coveo is helping solve the challenge of understanding and optimizing internal search behavior across our organization. As a Data Analyst, I rely on Coveo to surface actionable insights from search queries, click-through rates, and content engagement metrics. This allows us to identify gaps in content, improve relevance, and enhance the overall user experience for our internal stakeholders.
Coveo is our foundation for a unified customer experience
What do you like best about the product?
Coveo allows us to create a unified index of all our product knowledge. Using Coveo's built-in permission models and customizations, we can then deliver that content in multiple ways. It is simple to dynamically filter search results and boost content based on user context. Setting up different search experiences is streamlined, and flexible. Coveo also has a robust set of connectors that have allowed us to connect to many different resources. Coveo also has excellent documentation.
What do you dislike about the product?
At times, new features have been released and then not updated or supported after a perieod of time. The Slack integration is one example. Some of the professional services engagements we have had burned through hours faster than expected.
What problems is the product solving and how is that benefiting you?
Coveo allows us to give our customers, partners, and employees a single entry point to all of our product knowledge. It enables us to provide a consistent experience across channels and interactions by providing the same search and AI experience for end users no matter where they access our resources.
Likely Coveo
What do you like best about the product?
Good Software for marketing and Advertising
What do you dislike about the product?
Nota easy to find across Internet search
What problems is the product solving and how is that benefiting you?
Promoción productos and easy marketing
marketing manager
What do you like best about the product?
marketing ai tool which makes it easier and more efficient
What do you dislike about the product?
user experience was abit low which eaily can be improved
What problems is the product solving and how is that benefiting you?
getting taskes done faster and more efficient
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