Hyland Alfresco

My main use case for Alfresco  is to archive public records. For archiving, I use Alfresco  for zoning records.

In my experience managing zoning records, the best feature Alfresco offers is being a great source of archive files. It is a great source for archive files because of the easy search functionality and the ability to download files in a timely manner. Alfresco has positively impacted my organization by providing consistent use and the ability to utilize the system when needed to research zoning compliance records.

I think Alfresco can be improved, but there is nothing that frustrates me or that I wish worked better.

I have been using Alfresco for ten years.

I choose eight out of ten because I have dealt with the system being down at times and not having access, which keeps it from being a perfect score.

Alfresco's consistency and ability to be utilized when needed means that reliability saves time from having to go through paper files. At the touch of a mouse, I can search a record either by street name or zoning record. Regarding Alfresco's AI capabilities, the governance and security are not applicable to my use. In terms of accuracy and reliability of the output, Alfresco's AI capabilities have met my expectations and have been reliable and accurate for my needs. My advice to others looking into using Alfresco is to be sure to use correct spelling when searching. I rate this product eight out of ten.

I use Alfresco  as a centralized repository of documents, managing all the proposals, materials, and all the information that we have about our solution software.

An example of how we use Alfresco  as a centralized repository is that we have a repository where we include all the information about a customer, such as all the contract proposals, materials, drafts, and preparations. It is the place where we centralize all documents and all the team can work individually while centralizing everything in one place.

We use Alfresco from our laptops and mobile devices, which gives us so much flexibility to work with the solution.

Alfresco has positively impacted my organization by providing an easy way to work with the tool because we centralize all the documentation of our practice. This has a huge impact that is not very visible sometimes, but when you are using it without any issues, you feel that you can find any document very quickly, which reflects the higher impact.

The best features Alfresco offers in my experience include the intelligent search, because sometimes you need to find a document, and this solution provides a full-text search across different document types and formats, which is perhaps the most remarkable feature, along with version control. The solution tracks all the changes of the documents and prevents accidental overrides or other issues.

The intelligent search has made my work easier because you can just put a word. Perhaps you are thinking of finding something related to a client or a specific MSA agreement, and with one or two words, the intelligent search proposes all the documents that include this word, facilitating finding the information very easily and very quickly. This is the most important feature for us.

The areas where Alfresco can be improved include perhaps the interface, which is not very modern, as you can find other solutions with a more attractive design. The mobile app is quite old and could be modernized.

I have been using Alfresco for four or five years.

The performance in general is good, and regarding integrations, we have not integrated the solution.

The easy access to documents has affected my team's productivity by saving time, which is the most remarkable difference, along with the easy navigation, as it is totally intuitive and easy to navigate through Alfresco to find the information. We have classified all the documents in a folder structure, and with just two clicks, you can easily find the information you are looking for, making usability and quick response times the two main remarkable aspects.

Regarding Alfresco's AI capabilities, I think its governance and security are quite robust and working well. We never have issues, and they provide detailed audit trails, certifying who has accessed or downloaded a document.

To be honest, we are not utilizing Alfresco's AI capabilities very much. We use the application, and while they have implemented AI capabilities, they are quite transparent for us, as we are not conscious of the AI capabilities we are using, which may be something quite new and not utilized at all.

I need to check with my technical team regarding which cloud provider we use for our Alfresco deployment, but I mean, it is a commercial cloud and nothing particularly relevant. It is one of those servers that you can find, but I do not really know the name.

I would advise others looking into using Alfresco that it is a very good tool, easy to implement in a few weeks, covering the main features you expect from a content management solution. You can easily find the information, classify all documents, have really fast access, and enjoy a good user experience. It might not be the most advanced solution, but it covers the basics very well, which is why we are really happy with Alfresco.

Regarding our business relationship with this vendor, I think we are not a reseller, but we have implemented Alfresco in other clients. The specifics of the relationship might be managed from the US, so I do not have much information, but I know that we have worked with Alfresco in several projects with various clients.

I have no additional comments. We are happy with Alfresco, believing it to be a very good and competitive solution in price as a great content management solution. I would rate this review an 8 out of 10.

My main use case for Alfresco  was that I was a sales rep for Alfresco .

A specific example of how Alfresco was used by my customers is loan automation to take an onboarding for a bank loan and automate that process for the consumers.

In addition to that, I was involved with insurance claims processing as another typical use case I saw with Alfresco.

From what I have seen in those projects, the best features Alfresco offers include the ability to customize using APIs and using Alfresco as a headless repository.

Customers typically make use of Alfresco's APIs or the headless repository by building their own custom front end, either a web page or a Java application that would use APIs to talk to the repository.

Regarding features, the flexibility of the APIs is something that mainly stands out.

Alfresco has impacted my organization and my customers' organizations positively by enabling them to have a very flexible solution that could meet their requirements.

Specific outcomes that demonstrate how Alfresco helped those organizations include process improvement and being able to search and find documents within seconds versus manually having to hunt for them in other systems.

Alfresco can be improved as the roadmap went a little stagnant for the past few years, so there had not been any new development, and coming out with a new roadmap with new features and executing and delivering on those new features would be an improvement.

Additional needed improvements include the ability to use a NoSQL database versus relying on a relational database, which has capped performance at 50 million documents, so being able to leverage something such as MongoDB, a NoSQL database as part of the architecture would be a big improvement to enable high volume in the hundreds of millions of documents, and claims processing scenarios to be more efficient and performant.

I have been using Alfresco for 15 years.

Alfresco is deployed in my customers' organizations predominantly with about 70% of the customers being on-premise or 80% on-premise, about 20% cloud, and it was probably more 90% on-premise and 10% cloud, with the barrier being that if it is a federal government, FedRAMP compliance was not available at this point and that kept a lot of the heavy compliance government customers from being able to go cloud.

For those customers using cloud, they typically had to use AWS , as that was the only option. Some of those customers purchased Alfresco through the AWS Marketplace .

My advice to others looking into using Alfresco is that it depends on the use case; there is definitely a fit if you need high customization to meet a requirement, and it should be considered, but if you are looking for more out-of-the-box solutions, then there are other solutions that are a better fit. I would rate this product a 7.

My main use case for Alfresco  was working for a healthcare company in 2023 that was using Alfresco , where I helped them migrate all their documentation out of it into Contentful .

The documentation I was migrating included Word documents and PDF documents, all healthcare-related. I was in charge of the team that was to extract them and ensure that they did not get corrupted, while ensuring that everything naming-wise was detailed correctly for the metadata to be transferred into Contentful .

Alfresco had the ability to store a large volume of documents, which was excellent, although handling images, videos, and clips was somewhat more challenging. It proved to be a good data document CMS system.

The best features Alfresco offers in my experience include a strong document repository, the ability to conduct audits on the history of the documents, and having security and permissions around it, which I found very useful.

Alfresco positively impacted my organization by enabling the ability to store hundreds of thousands of documents. This capability helped my team save time and reduce errors. It enabled users to find exactly what documents they were looking for in a timely fashion, as well as to export to patients and healthcare members what they needed to do for Medicaid, Medicare, or any other secondary insurance, including the documents they needed to fill out as well as prescriptions.

Alfresco can be improved by having a more intuitive interface and greater ability to be customized without needing a developer, making it a more user-friendly out-of-the-box CMS.

There is always a learning curve for users, and more helpful documentation on how to find things for people who are not accustomed to working in a CMS platform would be beneficial.

I have been using Alfresco for about a year.

Alfresco is stable.

Regarding Alfresco's scalability, I think it is able to be scaled for specific industries. However, if you are looking to expand into areas with more images and videos, the scalability is somewhat limited without a developer and customization.

Before choosing Alfresco, they did evaluate other options. At that time, Alfresco had the most security and governance for regulated industries, which is why they chose it.

I have not seen a return on investment, as at the time it was not saving them money at Evernorth and Cigna, which is why they moved out of it.

I would give advice to others looking into using Alfresco that it is a strong document management system great for version control and security. However, sometimes finding content if you do not use the right metadata practices can be difficult, and user understanding of how to search is not quite as easy. More documentation and how-to guides would probably be more helpful, along with a bit more technical support.