Next Matter offers workflow automation to make complex processes run like clockwork. It's secure, powerful, and easy-to-use. Whether you're enhancing customer experiences, making processes compliant, or scaling critical ops - build your workflow on Next Matter and trust that it's done right every time.
Next Matter helps companies transform their complex, mission-critical processes into reliable, automated workflows they can depend on. Combining no-code automation and pro-code builder tools, our workflows thread together human, system, and external interactions, giving teams full control of their most important work and capturing each unique requirement exactly as it needs to be.
Highlights
Half of all customer support tickets involve simple tasks, while the other half is unique to your business and can only be handled by experts. To satisfy customer needs promptly and at scale, you need every rep able to resolve cases like an expert.
With Next Matter, your tickets transform into end-to-end workflows that activate systems and engage people - both internal and external - without expert guidance. Best of all, your reps can trigger and manage these workflows from within their CRM.
Manual operations come with maximum risk. To run compliance-relevant work at-scale, you need a durable solution with audit-readiness built in.
With Next Matter, you can build or augment any compliance-relevant workflow to run reliably and securely, every single time.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
This listing offers a single Enterprise Plan billed through a contract. Pricing is not fixed on the Marketplace. Instead, you receive a tailored subscription based on your needs. To get pricing, you reach out for a custom private offer. Billing adjusts based on the number of users in your account. The unit of measure is Units, matching your negotiated subscription. Because the plan is custom, the exact quantity and terms are set with the vendor rather than selected from preset tiers or options.
Top-of-mind questions for buyers
What counts as a billable user in the Enterprise Plan?
Billing tracks the number of users in your account. Full users can create, edit, and run workflows with broad access. Light or portal users have restricted access, limited to portals and their inbox. Demo and troubleshooting users with @nextmatter.com email addresses are not counted for billing.
What happens to my bill when I add or remove users?
Billing adjusts automatically based on the number of users in your account. Adding users raises the count; offboarding lowers it. Best practice is to revoke passwords before deleting users and reassign their tasks. Contact vendor support to update your subscription plan or invoicing details.
What hosting is included, and can deployment be customized?
The standard model is cloud software-as-a-service hosted on European servers, with data stored in the European Union. Enterprise customers can request added deployment options: a dedicated environment on vendor servers, or most local or third-party cloud environments. Discuss hosting details directly with the vendor.
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